Emergency Water Damage Repair & Restoration Services in Ann Arbor


Water damage is a serious issue that can adversely affect both your property and your health. If you are currently experiencing or have experienced water damage, it needs to be addressed promptly to mitigate further damage. PuroClean of Ann Arbor offers 24/7 emergency restoration services in Ann Arbor and the surrounding areas. Our water damage restoration professionals are available around the clock to respond to any type of water damage event and restore your property back to pre-loss condition. As an IICRC Certified Firm with IICRC-certified technicians and a BBB accreditation, we have the credentials and experience to handle your restoration needs. Additionally, We are approved by the State of Michigan to teach and offer Continuing Education training and credits in the restoration industry.. We are well-versed in dealing with insurance claims, ensuring thorough documentation and direct communication with your insurance company to secure the maximum possible claim for your water damage restoration.

What To Do When Water Damage Happens?

Experiencing water damage can be extremely stressful, especially when it occurs unexpectedly. Here are the best steps to take during a water damage event:

  1. Locate The Source & Turn Off Your Water: If your house is actively flooding, it’s crucial to turn off your main water line to prevent further flooding. Ensure you can safely access your main water line before doing so.
  2. Turn Off Your Power: Turning off your power is a key safety measure to prevent electrical hazards. Even if the water damage seems minor, it’s safer to turn off electricity as a precaution.
  3. Call A Reputable Water Damage Company: Contact a professional water damage restoration company like PuroClean of Ann Arbor. We provide 24/7 emergency services and will manage the issue promptly and efficiently. Our team will identify the source, stop it, extract any standing water, remove affected contents, and initiate the drying process to prevent future damage or mold growth. We will also liaise directly with your insurance company, providing all necessary documentation and readings to ensure your claim is properly managed.
  4. Remove Any Valuables (If Possible): If safely possible, remove any valuables from the affected area. However, if the water is contaminated or might be electrified, prioritize your safety and do not attempt to retrieve valuables.

24/7 Expert Water Damage Restoration in Ann Arbor

Restore your property quickly and effectively with PuroClean of Ann Arbor’s water damage restoration services. Call PuroClean of Ann Arbor at (734) 926-5900

Does Homeowners Insurance Cover Water Damage?

Homeowner’s insurance will cover water damage if:

  • Sudden & Accidental: Water damage caused by a sudden and accidental event, such as a burst pipe or a malfunctioning appliance, is usually covered.
  • Storm Damage: Damages from wind, hail, lightning, or frozen plumbing are typically covered since these are events beyond the homeowner’s control.
  • Vandalism: Water damage resulting from intentional acts of vandalism is generally covered.
  • Fire Extinguishing: Water damage from efforts to extinguish a fire is usually covered.

Homeowner’s insurance will not cover water damage under the following conditions:

  • Property Neglect or Poor Maintenance: Damage due to a lack of maintenance, such as not fixing a known leak, is unlikely to be covered.
  • Floods: Natural floods from overflowing rivers, heavy rain, or storm surges require separate flood insurance.
  • Sewer Backups: Backup of water or sewage through sewers or drains is not covered unless you have a specific endorsement or additional policy.
  • Ground Seepage: Water seepage from the ground is typically not covered by standard homeowner’s insurance.

Our Water Damage Cleanup & Remediation Process

Choosing a reputable and experienced water damage restoration company is essential. Our process includes:

  1. Assessment and Inspection: Available 24/7, our experts promptly assess the water damage to identify its source and extent.
  2. Water Extraction: Using specialized equipment, we swiftly remove standing water to prevent further damage.
  3. Drying and Dehumidification: Deploying high-capacity fans and dehumidifiers, we ensure thorough drying to prevent mold growth.
  4. Cleaning and Sanitizing: We clean and disinfect surfaces to maintain a safe and hygienic environment.
  5. Repairs and Restoration: Our skilled technicians repair structural damage and restore your property to its pre-damage state.
  6. Final Inspection: Conducting a final inspection ensures all damage has been addressed and the area is safe for occupancy.
  7. Documentation and Communication: We provide detailed documentation for insurance purposes and maintain transparent communication with you and your insurance provider throughout the process.

Water Damage Restoration

What Are The Different Types of Water Damage?

Understanding the types of water damage and their associated risks is crucial:

  • Category 1: Clean or “Sanitary” Water Damage: Originates from a sanitary source without significant health risks. Sources include broken water supply lines or overflowing sinks.
  • Category 2: Grey Water: Contains contaminants that may cause discomfort or illness. Sources include appliance discharges or minor toilet overflows without fecal matter.
  • Category 3: Black Water: Highly contaminated and poses severe health risks. Sources include sewage backups or standing water with bacteria and mold. Cleanup of Category 3 damage requires specialized training and equipment.

Avoid contact with any type of water damage and choose a reputable cleanup company like PuroClean of Ann Arbor, which is experienced with all categories of water damage.

Our Water Damage Services

PuroClean of Ann Arbor are experts in water damage restoration, offering a comprehensive suite of services for any residential or commercial job:

  • Water damage restoration
  • Water extraction
  • Water mitigation
  • Sewage Cleanup
  • Thermal inspection
  • Structural drying & Dehumidification
  • Flood damage cleanup
  • 24/7 emergency water damage restoration

Ann Arbor’s Top Water Damage Restoration & Cleanup Company


PuroClean of Ann Arbor is the premier water damage restoration company in Ann Arbor and the surrounding areas. With accolades, including IICRC certification and BBB accreditation, and being recognized as the Michigan Instructor for Continued Education Credits, we are equipped to handle both residential and commercial water damage restoration projects. Our certified technicians utilize the latest equipment and techniques to ensure the job is done right the first time. Contact us today for professional and compassionate service when you need it most.


I had a complicated water damage insurance claim. Nick worked side by side with me, insurance company, and contractors who would complete work after his company finished. He came to project site daily […]
Complicated Water Damage Insurance Claim
Amanda S.

I recently hire PuroClean of Ann Arbor and I couldn’t be more satisfied with their service. From the very beginning, the process was smooth, professional and the response time was excellent.
The process was smooth, and professional
Siri H.

Had restoration done recently and PuroClean of Ann Arbor came in and got the job done efficiently and quickly, the workers there are very professional!
PuroClean of Ann Arbor came in and got the job done
Ann Arbor

The crew is very professional and pays attention to details. They are courteous and work to get the job done.
Very professional and pays attention to details
JB Pergeau

Very reasonable pricing and very professional workers Especially Ethan. He has great customer service and I would recommend this company hands down !!!!
Very reasonable pricing and very professional
Stacy N.

Frequently Asked Questions


Do you work with my insurance?

Yes, PuroClean of Ann Arbor works with all insurance carriers. We provide your insurance with all the necessary documentation and readings so you can be maximally covered.

How long will the water damage restoration process take?

The duration required to thoroughly remediate water damage can differ significantly based on the extent and complexity of the damage. Generally, the entire restoration process typically spans about 1-2 weeks. For more detailed information on water damage restoration, please visit our learning resources.

How much does water damage repair cost?

The cost of water damage repair varies significantly based on the severity and extent of the damage sustained by the property. Generally, expenses can range from $1,300 to $5,600. When you select an experienced restoration company like PuroClean of Ann Arbor, we collaborate directly with your insurance provider to maximize your coverage for water damage claims. For more information on water damage restoration costs, please visit our learning resources.

What are the most common causes of water damage?

  1. Leaking or Busted Pipes: Pipes can leak or burst for various reasons, including aging, corrosion, and freezing temperatures. When pipes fail, they can release a significant amount of water, leading to extensive damage if not addressed promptly. Identifying and fixing these issues early is crucial to prevent long-term structural damage to your property.
  2. Appliance Failures: Household appliances such as washing machines, dishwashers, and water heaters can malfunction and cause water damage. Faulty hoses, poor connections, or internal component failures often lead to leaks or flooding. Regular maintenance and timely repairs can help mitigate this risk.
  3. Roof Leaks: A damaged or aging roof can allow water to infiltrate your home, causing damage to ceilings, walls, and personal belongings. Regular roof inspections and maintenance are essential in preventing leaks and ensuring the integrity of your living space.
  4. Clogged Gutters: Gutters and downspouts that are clogged with leaves, debris, or ice can lead to water overflow. This overflow can cause water to seep into your home’s foundation or walls, resulting in potential damage and mold growth. Regular cleaning and maintenance ensure proper water drainage.
  5. Foundation Cracks: Cracks in the foundation of your home can lead to water seepage, especially during heavy rainfall or rising groundwater levels. Sealing foundation cracks and managing water flow around your property can help prevent water intrusion and structural damage.
  6. Heavy Rainfall and Storms: Intense weather events, such as heavy rainfall and storms, can overwhelm drainage systems and cause flooding. Proper landscape grading, sump pumps, and stormwater management solutions are vital to protect your home from water damage during adverse weather conditions.
  7. Sewer Backups: Sewer backups occur when the sewer system becomes overloaded or blocked, causing wastewater to flow back into your home. Installing backwater valves and conducting regular plumbing inspections can help prevent these unsanitary and damaging events.
  8. Blocked Drains: Blocked or slow drains in sinks, showers, and bathtubs can cause water to back up and overflow, leading to localized flooding. Regularly cleaning and maintaining your home’s plumbing system helps prevent blockages and ensures efficient drainage.
  9. HVAC Issues: Malfunctioning or poorly maintained HVAC systems can cause water leaks, especially from condensation lines or drainage issues. Regularly servicing your HVAC system can prevent water damage and improve overall system efficiency.
  10. Natural Disasters: Natural disasters such as hurricanes, tornadoes, and floods can cause extensive water damage. While such events are often unavoidable, having a comprehensive emergency plan and proper insurance coverage can mitigate the impact and aid in swift recovery.

Frozen Pipes: During cold weather, water pipes can freeze and expand, causing them to crack or burst. Insulating pipes and maintaining consistent indoor temperatures can prevent freezing and reduce the risk of pipe failure during winter months.

Water Damage FAQs

Why does PuroClean Emergency Recovery Services need access to my house or business?

Initially PuroClean needs to get into the home or office to do the emergency remediation and mitigation work. Then, during the drying process, PuroClean will need to return each day to monitor the […]

Will my homeowners insurance cover water damage?

[VIDEO] Homeowners insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, flood damage, no matter the source of the water, is […]

Is it okay for me to open the doors and windows?

Please do not open doors or windows. The equipment selected for every job and the process are based on having a “closed drying system.” Opening doors or windows will upset that process […]

What are the types of water claims?

There are three basic “types” of water damage, based on the level of contamination. 1-Category 1 (Clean Water): from a damaged pipe or hose. 2-Category 2 (Grey water): this is from an o[…]

Can water cause damage to laminate flooring?

[VIDEO] Yes. Water can cause swelling, warping, delamination, and joint line separation, but it is best to contact an emergency restoration specialist to make the final determination before assumin[…]