This position is in-person and remote.

The following are the primary Roles and Responsibilities of a PuroClean®Franchise Marketing Manager. For a more detailed description of the job expectations, requirements, Key Measurements and related resources, please review the full Rolesand Responsibilities document.

1. Executive: Customer Satisfaction

a.  Monitor, communicate, and respond to customer needs;

b. Manage communication with centers of influence (COIs).

2. Executive: Resolution of Escalating Customer Concerns

a.  Monitor customer feedback and resolve customer complaints.

3. Marketing: Marketing Operations

a. Complete annual marketing needs assessment: including planning the number of CE classes and topics,

planning the number of Lunch-and-Learns and topics, scheduling the budget, and developing action plans for centers of influence (COIs).

b.  Identify revenue, collection, and activity goals; compare past and projected revenues to marketing goals; and establish goals for revenue and activities.

c. Develop initiatives and budget.

d. Create annual marketing plan.

e. Review and approve expense reports submitted by marketing rep.

f. Monitor assigned centers of influence (COIs) relationships to coordinate earned commission payments related

to paid jobs.

g. Meet or exceed assigned activity goals.

h. Assign activities to staff.

i. Meet or exceed assigned revenue goals.

j. Manage master contact list.

k. Train and develop sales and marketing staff.

I. Monitor and coach sales activities.

m. Monitor and coach marketing activities.

n. Supervise marketing administrative tasks.

o. Provide marketing materials.

p. Evaluate sales and marketing staff performance.

q. Recruit and hire sales and marketing staff.

4. Marketing: Technology

a. Coordinate Franchise website maintenance.

5. Marketing: Professional and Personal Development

a. Continue professional development of PuroCleanal) specific skills and expertise in marketing services

to customers and centers of influence (COls).

6. Executive: Professional and Personal Development

a.  Continue professional and personal development of management, teambuilding, and leadership skills.

7. Executive: Safety and Risk Management

a.  Attend safety training, as appropriate.

b. Understand and follow safety and risk management guidelines on the jobsite, in the office, and while traveling.

c. Make sure Marketing team employees follow safety and risk management guidelines on the jobsite, in the

office, and while traveling.

8. Additional: Other Duties, as Assigned

a.  Take ownership of Roles and Responsibilities.

b.  Handle recurring and unique tasks, as necessary.

will be in-person and remote.

Salary: $50,000-$75,000 depending on experience

Send your resume to
pdrco@puroclean.com
to apply.

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