PuroClean is a Preferred Provider for Commercial Management Companies Nationwide

PuroClean is the trusted choice for commercial management professionals, property managers, real estate agents, and industries like hospitality, manufacturing, retail, and luxury commercial management. When emergencies strike, these professionals rely on PuroClean’s 24/7 full-service property emergency expertise to support their customers effectively.

PuroClean’s extensive network of over 475 offices across North America is backed by rigorous quality assurance and industry-leading training. This ensures we deliver a personalized approach to property damage emergencies, saving you both time and money.
Our Paramedics of Property Damage™ are highly trained professionals specializing in emergency property restoration. They provide exceptional service with compassion and respect, understanding the emotional toll these situations can take on home and business owners.
With one call, PuroClean technicians spring into action, working tirelessly to bring your property back to its pre-loss condition. You can trust PuroClean to be your reliable partner, offering swift and effective solutions with care and dedication.

Do You Have an Emergency Plan?

You can never predict when a property emergency will occur, but with PuroClean’s Emergency Management Process (EMP), you’ll be prepared when the unexpected happens.

Why You Need an Emergency Management Process (EMP)

Create a Detailed Emergency Plan: EMP helps you develop a clear, comprehensive emergency preparation plan for you and your employees in case of unexpected property damage.
Reduce Liability Risks: We identify potential hazards that could lead to future damage and take the necessary steps to address or notify you accordingly.
Get Back to Business Sooner: Having a plan and proper documentation in place saves valuable time, allowing you to resume operations faster.
Improve Tenant/Property Owner Satisfaction: We conduct third-party evaluations at the end of each job to ensure the highest level of satisfaction and maintain trust with tenants or property owners.

Be Ready When It Counts

Our Emergency Management Process provides you with a detailed, personalized portfolio that includes:

Emergency Action Checklist: A structured list of essential steps to take during an emergency.
Preferred Response Partner Status: Priority response when you need help the most.
Advanced Warning and Emergency Contact Sheet: Immediate access to crucial contacts.
Shut-Off Locations: Locations for power, water, gas, and other utilities.
Primary Contact Information: Important numbers, including insurance policies.
Pre-Approved Work Authorization & NTE Amounts: Ensures work can begin immediately, minimizing damage.
Local Contacts: Information for fire departments, insurance agents, hospitals, and more.

We value the relationships we build with our clients, offering a one-year guarantee on all workmanship and materials. Be proactive and protect your properties with PuroClean’s EMP.

Call (618) 206-7055

to speak to a business development specialist or email us at [email protected]

OR, request a sample emergency management process below.

Certified Priority Response

PuroClean’s Certified Priority Response (CPR) Program is specifically designed to help you reduce claim costs and enhance satisfaction. By implementing strict certification standards, clear protocols, and pre-approved scope agreements, we ensure a streamlined, efficient process for every property emergency.

Our goal is simple: provide 24/7 easy access and deliver a quick, efficient, and cost-effective response every time. With CPR, you can trust PuroClean to manage your property emergencies with the highest level of professionalism and speed, minimizing disruptions and maximizing recovery.

The CPR Process

You can assign a loss electronically or through our National Call Center at 800-775-7876.

Every CPR-certified PuroClean office will make contact within 60 minutes or less of assignment notification.

A CPR-certified PuroClean Representative will perform an on-site inspection within four hours of assignment notification.

A CPR-certified PuroClean Representative will provide an updated status report within 24 hours of site inspection. All reports, readings and real-time data will be obtained through our PuroMetrix™ claims management system.

A CPR-certified PuroClean office will transmit a complete package of supporting documentation within 48 hours of job completion.

Priority Response

PuroClean utilizes the full technology suite provided by Next Gear Solutions, which includes job management with PuroLogic; real-time homeowner communication with ProAssist; CRM and growth technology with LuxorCRM, and water mitigation documentation and compliance with MICA; and data analytics with BI Reporting. Adopting the Next Gear technology package creates a cohesive and efficient approach to PuroClean’s job management.

The first notice of loss comes into our National Call Center at (618) 206-7055, is then entered into PuroLogic Admin, and assigned to the closest CPR-certified PuroClean office. The certified PuroClean office then uses PuroLogic desktop and mobile to manage the job throughout its entire lifecycle from first contact with the customer through receipt of final payment. PuroLogic Mobile makes it easy to review upcoming tasks, track equipment, upload photos, and speak notes directly into the job file.

Partner with Experts in Restoration Services

At PuroClean, we take pride in making our partners look good. Our technicians are highly trained and certified, they use state-of-the-art equipment and techniques to effectively remediate property damage. Our many years of experience working with industry leaders like you, help us understand your needs and allow us to provide timely and detailed documentation so you can complete your files seamlessly.

Get 24/7 Expert Help

(618) 206-7055

Property Managers