24/7 Emergency Response (423)790-3500

Sharon Q.

We had a slow leak in the icemaker/water line behind our fridge which saturated the sub floors and ruined the laminate top floor. Insurance sent another company to access damages and long story short, when insurance company refused to pay the claim, the other company didn't return calls/emails for over a week. I found the PuroClean info online, called Charles Atkins and he went above and beyond for us. He drove back to Cleveland from another job, arrived after 5:00 p.m. and gave us an estimate, set up his equipment and got the job started. The rates were reasonable and Mr. Atkins and his crew were super nice. I can't recommend them enough nor thank them enough for saving our sub floor. Since insurance didn't cover the loss, everything has been out of pocket for us and we just thank God for sending us a company with integrity and compassion to help us thru this issue. If you ever have need for any of the services PuroClean offers, you will not be disappointed with their services. Great job and highly recommended!! Thank you Mr. Atkins and God bless you and PuroClean.