Customer Reviews
What Our Customers Say
PuroClean Fire & Water Experts
★★★★★
What a mess we had. A sump pump failure left us with 3 - 4 inches of standing water in our finished basement. It was a stressful and heartbreaking situation to find the basement flooded and so much of our lives floating. The Columbus Office of PuroClean did an amazing job from the time Nick M. arrived to assess the situation and provide the quote to when Terry and Nick left with the fans and dehumidifier. All staff were very professional and so helpful in removing furniture, flooring, drywall as well as other ruined contents and just being reassuring. They kept us informed at every step and called prior to arriving which was so helpful given we were working remotely.
I certainly hope we dont have to use their services again but if in the same situation - we know who to call first. We highly recommend the Columbus PuroClean Team. Be sure to ask for Nick M, Terry and Nick - these guys went above and beyond!
Scott Erenpreiss
April 1, 2026
★★★★★
Tony Moore and his crew were nothing but professional and thorough. I would highly recommend them for any mold remediation or water restoration issues. Don't wait. Call Tony before it's too late!!
Kurt McCurdy
February 22, 2026
★★★★★
When my shower drain between floors failed calling PuroClean was suggested to me. So glad I did. They were there within a few hours and had everything under control the same day. Great experience, thanks Rick and team!
jeff poe
February 19, 2026
★★★★★
Very good everyone was polite good work
Michael Logsdon
January 15, 2026
★★★★★
Our Puro Clean team arrived the day after our 75 gallon hot water heater emptied itself into our finished basement. They quickly assessed damage and removed our wood laminate floor from the area that was wet. Set up fans and a dehumidifier to dry the wetness remaining.
When checking progress the next day it was discovered the water had gone into ian unexpected room. That room was quickly opened up and dried overnight.
The team was thorough, efficient and tidy. All wet trash was bagged and promptly removed. Very happy to have a dry basement space again!!!
Tom Heckel
January 9, 2026
★★★★★
Puro Clean is an awesome company! Everyone I dealt with was friendly & professional. Very efficient. They were also very prompt & my problem ( ice dam) was handled very quickly. They are a wonderful company!
Connie Hawk
March 4, 2026
★★★★★
PuroClean rocks. My insurance assigned them to do water mitigation after my dishwasher flooded and I'm so glad they did. Tony came out same day to look at everything and had his crew come out shortly after. Chuck & Chardnay (sorry if I spelled that wrong) were great. They communicated, answered all my questions and were super nice. They were also quick and made sure the job was done correctly. Couldn't be happier with their service!
Janai Duronio
February 21, 2026
★★★★★
Puroclean does wonderful work. I have used them on many of my homes our Church and friends homes.
Tanja McKnight
February 12, 2026
★★★★★
These guys rock at clean up and containment. Very honest and hardworking crew and Management. Highly recommend and have used them about three times on pesky projects.
Geoffrey Sharp
January 13, 2026
★★★★★
I cannot say enough good things about PuroClean and their staff. The communication was truly the BEST customer service I have ever received. They were kind, respectful, incredibly and immediately responsive, and they kept me informed the entire time. They were so careful and respectful of our property- even our dog and children. I would recommend them anywhere anytime to anyone!!
Jordan Lamar
January 1, 2026
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