Preferred Provider for Top Insurance Companies Nationwide
PuroClean is the property emergency company of choice for insurance professionals, claims adjusters, and insurance agents that need a 24/7 full-service, property emergency service company to take care of their customers, every single day. PuroClean, certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), can offer you, the claims adjuster or insurance agent, a North American network of over 260 offices backed by our quality assurance and training organization. We provide a personalized approach to property damage emergencies that will save you time AND money.
PuroClean’s Paramedics of Property Damage™ are highly trained experts in emergency property restoration and provide excellent service with respect and reverence for home and business owners in the midst of trying emotional situations.
As The Paramedics of Property Damage, PuroClean technicians come to the rescue with just one call, and with compassion, doing whatever it takes to satisfy your customer and bring property back to pre-loss condition. You can feel confident in knowing that PuroClean is there for you as your trusted partner.
Get the Results You Need. Recommend PuroClean!
Increased customer retention and reduced loss adjustment expenses are key elements that make partnering with PuroClean the right property restoration company for your insurance agents and claims department. Trust, experience, knowledge, and expertise, as well as results – will prove to save you time AND money when you choose PuroClean. Call us today to get started with your national account program at (800) 775-PURO (7876).
PuroClean’s Certified Priority Response Program
PuroClean’s Certified Priority Response (CPR) Program is designed to help you reduce claim costs and increase satisfaction by employing strict certification standards, clear protocols, and mutually agreed-upon scope pre-approvals. Our goal is to provide 24/7 easy access, then respond quickly, efficiently, and cost-effectively, every time!
The CPR Process
- You can assign a loss electronically or through our National Call Center at 800-775-PURO (7876).
- Every CPR-certified PuroClean office will make contact within 60 minutes or less of assignment notification.
- A CPR-certified PuroClean Representative will perform an on-site inspection within four hours of assignment notification.
- A CPR-certified PuroClean Representative will provide an updated status report within 24 hours of site inspection. All reports, readings and real-time data will be obtained through our PuroMetrix™ claims management system.
- A CPR-certified PuroClean office will transmit a complete package of supporting documentation within 48 hours of job completion.
PuroMetrix – Priority Response
PuroClean offers PuroMetrix™ — a proprietary claims management system as part of our Certified Priority Response (CPR) program for loss notice assignment, job data collection, and reporting back to the insurance company, adjuster or claims manager. This system allows all of our offices to run their business efficiently while providing the superior customer experience PuroClean clients have come to trust.
The first notice of loss comes into our National Call Center at 800-775 PURO (7876), which is then entered into PuroMetrix and assigned to the closest CPR certified PuroClean office. The certified PuroClean office then manages that job using PuroMetrix™ to provide the insurance client access to data in real time as job information is uploaded to the system both from the office and in the field using handheld tablets. The system shows moisture readings and mapping, photos, and job diary documentation, as well as digital customer signature, captures. PuroMetrix can also easily be used for centralized billing for regional and national clients.
The PuroClean Academy
PuroClean’s training center, the PuroClean Academy, is one of the most state-of-the-art facilities delivering the highest level of training in our industry. Here, PuroClean franchise owners and their employees get the opportunity to receive certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry’s top standard-writing agency. We also provide a unique opportunity for insurance companies to train in our facility to ensure that their adjusters and others in the industry receive superb training to improve their own ability to serve their customers.
The PuroClean Academy includes an IICRC-approved Applied Structural Drying (ASD) facility we affectionately call our “Flood House”, which is the focal point of real-life practical instruction. One of only 24 in the world, this is the premier ASD facility in the nation and assists us in providing the very highest level of training available anywhere.