In today’s business environment, many companies look to increase revenue by adding new services. This certainly holds true for companies that perform general cleaning, remodeling, or handyman services. These companies often appeal to homeowners or businesses to perform disaster restoration services.
Disaster restoration, however, is much more complicated than just removing normal soil. Home remodeling firms who normally simply tear out and replace damaged or outdated structure and fixtures are overwhelmed when faced with water or smoke damaged structural components that need restoration. The key word to remember is restoration. These companies may proceed as normal and tear out salvageable structure, because that is what they know. They may discard cleanable contents because they do not understand how to restore them.
The question you should ask yourself when faced with a property emergency is: Am I better served by having a general-purpose cleaner respond to mitigation claims, or by having a specially trained and certified professional provide service? Clearly, a professional will better reflect the high standards you require at this critical point.
The definition of restoration is to return a structure and its contents to a pre-loss condition. Restoration does not imply replacement. Restoration really means that contents and structure are brought back to pre-loss condition for less than replacement cost or Actual Cash Value. And in many cases, may be left in better than pre-loss condition.
Professional restoration specialists are just that – specialists. They concentrate on returning both the dwelling and content to pre-loss condition quickly and cost effectively.
Professional restoration companies must be experts in cleaning all contaminated contents and structure. They must understand how to deal with all types of losses, regardless of how the damage occurred. With many different types of surfaces to clean, it takes a trained and qualified restoration professional to distinguish the cleaning process that each of these surfaces requires, and to accomplish appropriate restoration.
The insurance industry seeks timely, quality work performed at a reasonable price by professionals who specialize in the areas of water, smoke, fire, trauma, vandalism, and storm damage. These professionals can empathize with the insured and service the claim from the initial call through any emergency-type service required, to the completion of mitigation. This attitude demands a twenty-four hour a day commitment, a ready, trained and caring certified staff, and the proper equipment and modern methods to service any emergency loss.
A professional restoration company, such as PuroClean, keeps your customer retention in mind and realizes that processing a loss quickly and efficiently is the best way to reduce costs and to reduce inconvenience to the property owner. They know that saving a hardwood floor is greatly preferable to tearing it out and replacing it, and is substantially more cost effective. They have the experience to clean and restore a section of drywall, saving the mess, time and cost of replacing the wall. They monitor the restoration process and only keep equipment onsite as long as necessary. They also know when the only feasible means of mitigation is replacement, and don’t waste time or effort trying to save unsaveable items.
A professional restoration firm, such as PuroClean, has the state-of-the-science meters and instruments – to help determine the full extent of any hidden damage; and they have the state-of-the-science equipment to perform the work most effectively and efficiently.
Professional restoration firms are equipped to provide computerized line item estimates using industry standard software. This enables them to process claims quickly and efficiently. These firms are aware of the most current technologies and methods available to reduce property claims costs. All these factors help keep your claim loss ratio low.
Professional restoration firms complete ongoing training and development offered through professional training organizations. They maintain current industry certifications and subscribe to educational restoration magazines and journals. They are members of regional and national organizations, and attend conventions, seminars, and tradeshows all geared to further their knowledge and skill in the restoration process. These efforts illustrate their commitment to being prepared when a loss occurs, and enable them to better serve the insurance industry as a well qualified professional business firm. The knowledge that they possess and continue to acquire will keep them on the cutting edge of the disaster restoration business.
Clearly, you are best served by calling a true professional to help you or your customers restore their property and lives following a disaster event.
Regardless of the circumstances — dealing with fire/smoke damage, water damage, mold remediation or even biohazard remediation/cleanup — call your local PuroClean office, the Paramedics of Property Damage™.
For all property damage situations, our professionals are standing by. They will mitigate the loss to prevent further damage and will then provide restoration services to return the property to a pre-loss condition as quickly as possible. All PuroClean offices have well-trained professional technicians who provide the latest state-of-the-science services to all property damaged from water, fire, smoke, mold, and other disasters.