We wouldn’t be where we are today without the support of our customers! Businesses value five-star reviews as they bring in new customers, establish credibility, boost search rankings, offer valuable insights, and drive revenue growth. Reviews are why we highlight exceptional customer service and urge our clients to share their feedback by leaving an online review.
Recently, we received the following customer review from Michael Smith:
“Christmas of 2022 brought single-degree temperatures to our area (0 degrees counting wind chill). Like many affected, we had a pipe burst in our home, causing significant damage. PuroClean was the only mitigation company out of others in the area that stayed in contact with us while we moved up their waiting list. This was important because we otherwise had no way of knowing how long we’d have to wait to have water removed and mold treated.
Upon opening a spot, Kevin was prompt in setting up our inspection. When he and the team arrived and completed the inspection, they set up the equipment the same day and started the process. Joshua and Jimmie were the main guys doing our work, though I believe there were a couple I didn’t get to meet personally. They were very knowledgeable about the mitigation process and communicated with us every step of the way. We were always notified when they’d be coming out, which helped work with our schedules. The mitigation process was swift and handled with professionalism all the way through.
They worked seamlessly with our insurance company to ensure everything was accounted for. Brandi worked with us on our account with them. She answered all of our questions promptly and was very responsive despite the demanding workload these companies faced. PuroClean was the first to reach out in such a troubling time, and with how they took care of our situation, we know who to call in the future.”
We sincerely appreciate the great feedback, but it takes teamwork to ensure our clients receive the care and attention they deserve.
Behind the Review: Get to Know Our Team
We wanted to recognize the exceptional efforts of a few crew members who went beyond the call of duty to remediate our client’s home promptly and proficiently. Kevin Cooper, Brandi Hawthorne, Joshua Bettis, and Jimmie Fowler deserve a special mention for their outstanding contributions.
Kevin Cooper, our crew leader and mitigation manager, devotes careful attention to detail and imparts his expertise by providing training to his colleagues. Brandi Hawthorne, our account receivable specialist and job file coordinator, has been with us since 2022. In her dual roles, she ensures that all tasks are thoroughly documented, compliant, and ready for auditing.
Joshua Bettis and Jimmie Fowler are our senior field technicians, our go-to guys who get the job done. With over six years of property damage experience (with an emphasis on water damage restoration), Joshua proudly holds a Water Damage Restoration Technician certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC). Jimmie has 13 years of experience with credentials in water damage and smoke and fire damage restoration from the IICRC.
Our team’s unwavering commitment, support, and hard work have enabled us to receive these positive comments. We take pride in offering top-notch services and owe our success to the dedicated team behind the scenes and on-site. Equipped with the required tools and training, our technicians provide swift, secure, and comprehensive property damage solutions.
Contact PuroClean of Greer for Emergency Restoration Services
If you need emergency property restoration services in the Greer area, consider contacting PuroClean of Greer. With years of experience and dedication to customer satisfaction, we can quickly and efficiently help you.
We offer a wide range of restoration services, including water damage restoration, fire and smoke damage restoration, mold removal, and biohazard cleanup. You can reach us anytime, day or night, by calling (864) 565-7500 or visiting our website to learn more.