PuroClean is the property emergency company of choice for insurance professionals, claims adjusters and insurance agents that need a 24/7 full service, property emergency service company to take care of their customers, every single day. PuroClean, an IICRC certified property damage company, can offer you, the claims adjuster or insurance agent, a North American Network of over 300 offices backed by our quality assurance and training organization, and we provide a personalized approach to property damage emergencies that will save you time AND money.
PuroClean’s Paramedics of Property Damage™ are highly trained experts in emergency property restoration. These experts are one of the reasons PuroClean is a top property restoration company for insurance agents. As a top property emergency company for insurance professionals, PuroClean is devoted to providing excellent service along with respect and reverence for home and business owners in the midst of trying emotional situations.
As The Paramedics of Property Damage™, PuroClean technicians come to the rescue with just one call, and with compassion, doing whatever it takes to satisfy your customer and bring their property back to pre-loss condition. You can feel confident in knowing that PuroClean is there for you as your trusted partner.
- 1-4-24 Plan
- Guaranteed Call Back in One Hour
- Mobilization in Four Hours
- File Uploaded Within 24 Hours
- NationalCall CenterOpen 24/7
- (800) 775-PURO
- Loss Assignment to Closest Qualified Office
- State-of-the-Science Mitigation Technology
- PuroClean QuickDry System™
- Refrigerant and Desiccant Dehumidification
- Remote Monitoring Equipment
- Applied Structural Drying Demonstration Facility and PuroClean Academy
- State-of-the-Science Test Facility - Wet/Dry/Fire House
- PuroMetrix – Proprietary Claims Management System
- Systematic Data Collection
- Real-Time Upload
- Moisture Readings and Mapping
- Photos and Job Diary Documentation
- Centralized Billing
- PuroClean Achieving Customer Excellence (PACE) System
- Customer Satisfaction Captured in Real-Time
- Highest Net Promoter Score® Documented in the Industry
- Nearly 500 Continuing Education Classes Each Year Provided to Insurance Professionals and Service Providers
- The PuroClean Team
- IICRC-Certified Property Damage Company
- Uniformed and Professional Image
- Background Checks Performed on All Associates
- Owners Involved and Part of the Team
- Strongest Headquarter Management Team in the Industry
All of these advantages will lead to the results you need to get the job done with PuroClean!
Increased customer retention and reduced loss adjustment expenses are key elements that make partnering with PuroClean the rightproperty restoration company for yourinsurance agents and claims department. Trust, experience, knowledge and expertise, as well as results – all will prove to save you time AND money when you choose PuroClean. Or call us today to get started with your national account program at (800) 775-PURO (7876).
PuroClean’s Certified Priority Response Program
PuroClean’s Certified Priority Response Program is designed to help you reduce claim costs and increase satisfaction by employing strict certification standards, clear protocols and mutually agreed-upon scope pre-approvals. Our goal is to provide 24/7 easy access, then respond quickly, efficiently and cost-effectively, every time! You assign a loss electronically or through our National Call Center at 800-775-PURO (7876). Every CPR Certified PuroClean office will make contact within 60 minutes or less of assignment notification A CPR Certified PuroClean Representative will perform an onsite inspection within four hours of assignment notification A CPR Certified PuroClean Representative will provide an updated status report within 24 hours of site inspection. All reports, readings and real-time data will be obtained through our PuroMetrixTM claims management system. A CPR Certified PuroClean office will transmit a complete package of supporting documentation within 48 hours of job completion. When you need emergency response, PuroClean is there with CPR – Certified Priority Response!
The PuroClean Academy
PuroClean’s new training center, the PuroClean Academy, is one of the most state-of-the-science facilities delivering the highest level of training in our industry. The PuroClean Academy consists of a new, high tech classroom with special features to facilitate distance learning opportunities such as interactive webinars; live, interactive video presentations; and other hands-on learning opportunities for the most effective adult education. The PuroClean Academy also includes a state-of-the-science, IICRC-approved Applied Structural Drying (ASD) facility, we affectionately call our “Flood House”, which is the focal point of real-life practical instruction. One of only 17 in North America, this is the premier ASD facility in the nation and will further assist PuroClean in providing
The “House” was built strictly to code for southeast Florida – making it “hurricane proof,” even though it has been constructed inside of a built-to-code warehouse, yet it was designed to emulate any residence in all regions of the country. There is also a specially designed Smoke/Soot Simulation Room, complete with cabinets, fixtures, etc., that will be used specifically for fire/smoke/soot remediation training. And, finally, there is a separate Contents Cleaning Room, fully equipped with the latest equipment where students will be able to learn the very best approach to cleaning contents after fire, flood, or mold damage. The PuroClean Academy allows all PuroClean Franchise Owners and their employees the opportunity to receive certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry's top standard-writing agency. Certifications will be available in: Applied Structural Drying, Water Damage Restoration, Fire and Smoke Restoration, Odor Control, Carpet Cleaning, and Carpet Color Repair. Other courses will also be provided in business and financial management, sales and marketing. The PuroClean Academy is also available to insurance professionals across the country. We are proud to provide a unique opportunity for insurance companies to ensure that their adjusters and others in the industry are able to receive superb training to further improve their own ability to serve their customers.