6 months ago- Edward DeLeon needs a raise or promotion. We had a leak that was discovered and our apartment complex brought in a different restoration company that had faulty equipment and didn't test anything that they should be testing. In fact at the end (the apartment didn't want to pay the fee to keep equipment on site anymore) they pulled the dehumidifier that were being used and said its bone dry, i asked him to show me he said "we take pictures" and proceeded to try and show me a picture of his scanner which was TURNED OFF and didn't think I would notice. It was not bone dry it was showing dashes instead of a number and I said to him "wouldn't that show a percent of some kind when you test and wouldn't it light up like it normally does" he looked very worried and proceeded to retest. It pulled above 16% which I know their certification requires them to act upon. They still pulled the unit so I called these guys to ask what the regulations were. He told me that 16% is technically a cut off point where they could say it could dry out but its highly unlikely and unethical and they should wait til 9% which is in the green. He said it would be $150 to check it but then after I told him the whole story how they were trying to pull a fast one Edward said "you know what let me come check this for you" solely because he was worried what these people may be subjecting my family to. When he came out immediately I saw how much more thorough he was on the job vs the other company. He checked the air (other place didn't do that) all my vents (other place didn't do that) walls all over my home (other place didn't do that, and in the source of the leak found it to be in the red OVER 16% in fact over 20%! Once I get his quote I am going straight to the office with it to demand it properly be resolved or we will sue to be released from the lease. This is just one issue of many we are having with the slum lords and I cant thank Edward enough for what he has done. He explained everything and made sure I was aware of any issues. Night and day difference from the other guys. I would not use a different restoration company in all of Jacksonville from this day forward. If you are reading this and comparing companies right now CHOOSE PUROCLEAN! I am in no way affiliated with them nor was I asked to leave this review. I usually complain about companies in reviews. This is likely one of a couple, if not the only, positive reviews I have ever left and that is for a reason. 100% recommend them! If you read these thank you so much Edward, you are a stand up guy!
PuroClean Emergency Services 
PuroClean Emergency Services