I contacted PuroClean and was not sure the process for the water damage in my basement. Derek walked me through the expectations with detail. Within a few hours of being there his team had secured the basement and I say it was impressive the caution he took to ensure it was secure. It was fast, as well amazingly clean and spotless. The entire time Derek was professional detail and focused on making our home safe. When we did a walk with my insurance agent from USAA she even comment to me how impressed she was on the detail and cleanliness. I want to thank Derek for his work and getting us back to normal. Great Job.