PuroClean offers Property Restoration Services for Property Managers

PuroClean is the trusted property emergency company of choice for commercial management professionals, property managers, real estate agents, hospitality, manufacturing, retail, and luxury commercial management. When disaster strikes, businesses and property owners need a reliable, full-service restoration partner available 24/7—and that’s where PuroClean steps in.

With a vast North American network of over 280 offices, we bring the strength of a national brand backed by industry-leading training and quality assurance, all while delivering a personalized approach that saves time and money. Our Paramedics of Property Damage™ are highly trained experts who understand the urgency and emotional toll of property emergencies. With professionalism and compassion, we step in to restore properties efficiently, treating each situation with the care and respect it deserves.

One call is all it takes for our dedicated team to mobilize and take swift action. Whether it’s water, fire, mold, or biohazard damage, PuroClean works tirelessly to return properties to pre-loss condition, ensuring satisfaction at every step. As your trusted partner in emergency restoration, we are committed to providing exceptional service when it matters most.

Do you have an emergency plan?

You never know when a property emergency will happen, but with PuroClean’s Emergency Management Process or EMP, you can be ready when it’s presented to you.

An Emergency Management Process Will…

Help you create a detailed emergency preparation plan for you and your employees when there are unexpected damages to any of your properties.
Reduce liability risks. We identify potential hazards that could lead to future damage and address them or notify you as appropriate.
Get you back in business sooner. Having a plan and documentation in place saves time.
Improves tenant/property owner satisfaction. At the end of every job, we conduct third-party customer evaluation to ensure the highest level of satisfaction.

Be ready when it counts. This comprehensive plan will provide you with a detailed portfolio including:

An Emergency Action Checklist
You become a “preferred response” partner
Advanced Warning and Emergency Contact Sheet
Your personalized portfolio is built including pictures and many other details Power, Water, Gas and other utilities Shut-Off Locations
Primary Contact Information including insurance policies, important numbers
Pre-approved work authorization and NTE amounts so work doesn’t have to wait and less damage is assumed
Local contacts for Fire Department, Insurance Agents, Nearest Hospitals, Security & Power Companies and more.

We build lasting relationships with our clients and provide a one-year guarantee on our workmanship and materials.

Call (301) 277-2755

to speak to a business development specialist or email us at [email protected]

OR, request a sample emergency management process below.

Certified Priority Response

PuroClean’s Certified Priority Response (CPR) Program is built to deliver top-tier property restoration services for property managers, helping to reduce claim costs while ensuring a seamless experience for both property owners and tenants. By following strict certification standards, clear protocols, and pre-approved scopes of work, we streamline the restoration process, eliminating uncertainty and delays.

With 24/7 availability, we make it easy to get the help you need exactly when you need it. Our team responds quickly, working efficiently and cost-effectively to restore properties with minimal disruption. When emergencies happen, PuroClean is the partner you can rely on to deliver expert restoration services with precision and care.

The CPR Process

You can assign a loss electronically or through our National Call Center at 800-775-7876.

Every CPR-certified PuroClean office will make contact within 60 minutes or less of assignment notification.

A CPR-certified PuroClean Representative will perform an on-site inspection within four hours of assignment notification.

A CPR-certified PuroClean Representative will provide an updated status report within 24 hours of site inspection. All reports, readings and real-time data will be obtained through our PuroMetrix™ claims management system.

A CPR-certified PuroClean office will transmit a complete package of supporting documentation within 48 hours of job completion.

Priority Response

PuroClean utilizes the full technology suite provided by Next Gear Solutions, which includes job management with PuroLogic; real-time homeowner communication with ProAssist; CRM and growth technology with LuxorCRM, and water mitigation documentation and compliance with MICA; and data analytics with BI Reporting. Adopting the Next Gear technology package creates a cohesive and efficient approach to PuroClean’s job management.

The first notice of loss comes into our National Call Center at (301) 277-2755, is then entered into PuroLogic Admin, and assigned to the closest CPR-certified PuroClean office. The certified PuroClean office then uses PuroLogic desktop and mobile to manage the job throughout its entire lifecycle from first contact with the customer through receipt of final payment. PuroLogic Mobile makes it easy to review upcoming tasks, track equipment, upload photos, and speak notes directly into the job file.

Partner with Experts in Restoration Services

At PuroClean, we take pride in making our partners look good. Our technicians are highly trained and certified, they use state-of-the-art equipment and techniques to effectively remediate property damage. Our many years of experience working with industry leaders like you, help us understand your needs and allow us to provide timely and detailed documentation so you can complete your files seamlessly.

Get 24/7 Expert Help

(301) 277-2755

Property Managers