We were assigned to PuroClean by our insurance to dry up water damage caused by a bathroom leak. The technician Richard Ludd was very professional. He installed two machines and checked on drying progress everyday. He was available by cell so that we could schedule his checkins easily. He arranged for a mold test and mitigation service proactively, given the agrvof our house. We are very pleased at our dealings with him in a stressful time.