We are a family business, owned and operated by Johnny and Debbie Hicks, serving the North Carolina since 2006.
We provide 24-hour emergency service and treat all our clients and potential clients with care from the first call to after completion. We service the five counties of Craven, Carteret, Pamlico, Onslow and Jones and can help you with any property damage, whether it is caused by water, fire, smoke or mold as well as biohazard clean up.
We service the New Bern area 24 hours a day and 7 days a week. Our average "on-site" time is 60 minutes, and we work directly with your local insurance provider. Give us a call now at (252)444-4747 to schedule a visit.
We are prompt and deliver the services you need and the situation requires. We let the owners know that there are no silly questions, only the ones you do not ask and worry over. Let us know your concerns and we will get the answers for you.”
Johnny & Debbie Hicks and their team at PuroClean Certified Fire & Water Svcs also service the Jacksonville, Havelock, Newport, Morehead City communities and many more North Carolina communities.
The whole North Carolina-based PuroClean team understands that water, fire, mold and property damage presents an unexpected and stressful disruption to our daily lives. Our role is beyond just repairing the property - it's also repairing lives.
New Bern customers appreciate a predictable, systematic recovery process, with our team promptly answering questions and giving consistent updates on progress towards normalcy. Customers just call us at (252)444-4747 or email us at email@example.com and we usually respond within an hour or two.
We answer any and all questions to help with our clients’ decision making and help calm their fears as in many of these cases are very traumatic. We have handled many calls from home and business owners that do not live here year around or cannot be at this location of their business until a later date. All jobs we perform are very important as we strive to meet our clients’ expectations from the small to the large hotel complex remediation services. We always try to keep the home owner in their home with as little inconvenience as possible. We work hard to have our large corporate remediation jobs back in business with very little interruption to schedules.
We decided many years ago that we would live in the coastal area, as Owner Johnny Hick’s boating work kept us there since the 70's. We are from Thomasville, North Carolina, and we have been living at the coast since the early 90's. Our area is unique as it has large military bases, very large farms, and a national forest. We are a destination area, as there is much of the history of North Carolina centered here. We were the capital of NC many years ago and the home of Pepsi Cola. In the community, we are proud members of the BBB, IAA, and IICRC.
We are a well-established local company and have the experience and knowledge to understand our clients’ needs, from our military, to our farmers, our retirees, and all others living and working in these areas. We pay close attention to our clients’ needs and the details that help make this experience as non-intrusive as possible.
PuroClean Certified Fire & Water Svcs provides state-of-the art services locally, responding rapidly to your call for water, fire and mold related crisis. Our goal is to contain the damage to the “wounded” property and facilitate the healing process. Your New Bern team has the highest levels of certification in the nation. We will put their property restoration expertise to work after floods, fires, mold and related problems so you can get back to normal sooner, with less stress, disruption and financial hardship.
Because of our total-care approach, North Carolina-based insurance agents and homeowners consistently recommend PuroClean as a "trusted solution" during property damage situations. This relationship with insurance agents in the New Bern area means that claims are processed more quickly, and with fewer interruptions. We have relationships in Beaufort, Swansboro, and throughout the New Bern region.
Johnny Hicks, owner and operator, joins PuroClean from the boating industry, where he built, designed, and sold all types of boats and yachts.
Debbie Hicks, owner and office operator, was a hair dresser, and she owned her own successful business in Moorhead City.
Wendy Hicks, office operator and client relations, has worked as an advocate for the Autism Society in North Carolina for ten years, and she is currently raising the Hicks family’s grandchildren.
Billy Owens, manages operations.
All employees are certified in WRT, ASD, and mold mitigation.
Emergency Water Damage 24/7! Call now for Water, Fire, Mold and Biohazard. Located in New Bern, NC. Water extraction, Fire restoration, Mold remediation, Biohazard cleanup. Insurance Repair Specialists.
There are no upcoming events at this location.