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FAQ

How do I secure my property after the fire?

[VIDEO] Most restoration companies also provide board-up services to prevent possible theft. A proper board-up should include using 3/8″ plywood with 2x4s bolted from inside the dwelling over windows. The [...]

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What are the types of water claims?

There are three basic “types” of water damage, based on the level of contamination. 1-Category 1 (Clean Water): from a damaged pipe or hose. 2-Category 2 (Grey water): this is [...]

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Should I wear a face mask to prevent infection?

The Center for Disease Control and Prevention (CDC) requests that we all do our part to slow the spread of the coronavirus.  We can do this by avoiding close contact [...]

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Is it okay for me to open the doors and windows?

Please do not open doors or windows. The equipment selected for every job and the process are based on having a “closed drying system.” Opening doors or windows will upset [...]

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What is a policy limit?

Your policy limit is the amount of money available to cover your claim.   [...]

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