We are a family owned business here in Columbus, Ohio, that started operations in 2007. Our owner, Rick Gutridge, is service-oriented and takes pride in the workmanship of his operation and his team’s willingness to go over and beyond to make workable solutions. Most of all, he takes pride in our desire to make his clients happy and satisfied with the services provided.
Our Columbus office is located near the center of the city, so our team can quickly respond to water, fire, and mold damage as quickly as possible in Franklin county and surrounding suburbs. We understand that emergency situations are stressful and take pride in quickly addressing damages to get properties and stress levels reduced as quickly as possible. We cover surrounding counties as well including Licking, Fairfield, Pickaway, Madison, Ross, and Delaware.
We strive for great customer service. We try to develop a personal relationship from the initial call, through the visits of the technicians. This care is why we have great reviews, customer referrals, and repeat customers. PuroClean Water, Fire, and Mold experts provide 24-hour emergency restoration services to Columbus, Upper Arlington, Grandview, Clintonville, Hilliard, New Albany, Gahanna, Reynoldsburg, Pataskala, Pickerington, Canal Winchester, Groveport, Grove City, Galloway, Hilliard, Dublin, Westerville, Worthington, London, Circleville, Chillicothe and the surrounding communities.
When we first get a call, we enter the caller's information into our PuroMetrix system. There, we can log pictures, moisture readings, customer notes, and other necessary information. After the initial call, we assign a technician to arrive within 1-2 hours. When the technician arrives, he walks through the job with the customer, discusses the plan, explains what we will do, estimates the duration of the job, and plans next visits. On the last day of the job, we ask the client for their feedback and approval of the work we performed. After that visit, our estimates will be validated by insurance adjusters, if it is a claim, before the final invoice is sent to the client.
The whole Ohio-based PuroClean team understands that water, fire, mold and property damage presents an unexpected and stressful disruption to our daily lives. Our role is beyond just repairing the property - it's also repairing lives.
Columbus customers appreciate a predictable, systematic recovery process, with our team promptly answering questions and giving consistent updates on progress towards normalcy. Customers just call us at (614) 309-5739 or email us at email@example.com and we usually respond within an hour or two.
We love working and living in Columbus and central Ohio. The people are sociable and the demographic is wide. We enjoy meeting transplants from other areas of the U.S. and other countries. Columbus and central Ohio are the high growth areas of the state, and they are attractive areas to work and live, with great businesses from the health industry, a big IT industry, many large apparel headquarters, a great transportation hub, and many universities. It has the hottest real estate market in the state, due to the job opportunities and a revitalized downtown. We experience all weather, and winters are mostly mild. The people are friendly here and welcoming to all nationalities.
Owner Rick grew up in a small town outside of Columbus and has always been a Buckeye. After going to Ohio State, working in the IT industry, living elsewhere for a short while, then moving back, he realized that Columbus is best for him. As part of serving the community he loves, we are members of the Arlington Chapter of the AmSpirit, the central Ohio CAI, and also the BIA. We also annually work for a local food raising charity for Thanksgiving meals and sponsor a team for Pelotonia. We are members of the BBB, associate members of the local Organizers association, and members of the Blue Goose association. We also support the Park of Roses summer concert series, support several Catholic Churches, and support the Red Cross monthly.
Because of our total-care approach, Ohio-based insurance agents and homeowners consistently recommend PuroClean as a "trusted solution" during property damage situations. This relationship with insurance agents in the Columbus area means that claims are processed more quickly, and with fewer interruptions. We have relationships in Reynoldsburg, Delaware, Powell, Pickerington and throughout the Columbus region.
Rick Gutridge, the owner, has IICRC certifications in Water, Fire, and Mold Remediation.
Tony Moore is the lead project manager and has over 11 year’s industry experience including IICRC certifications for Water and Applied Structural Drying. Tony has extensive mold remediation experience and is our expert in that field. Tony is a relentless worker and is responsible for many of our great adjuster relationships and customer referrals.
James Daye is a lead technician with over nine years’ experience. He is an expert in fire, water, and biohazard remediation. James is very personable, engaging, and fun to be around.
Dennis Backus is a lead technician with prior management experience but excels in developing strong customer relationships. Dennis is certified in water remediation.
Tom McHugh is our operations manager and was a successful business owner before joining our team. He is certified in water and applied structural drying. Tom understands the needs of both the business side and customer support side, so he brings a great mix of experience and help to the team. Besides helping manage the water mitigation side, Tom also helps manage the repairs.
Micah Bohannon is an Oklahoma transplant and is still getting used to being a Buckeye. Micah has many OSHAA certifications and has a broad background in construction besides his expertise and certifications in water restoration.
Desmona Krantz is our office manager and has been with our team for over six years. She understands the industry and the frustrations of our homeowners. She also understands the legal side of things, having a degree as a legal secretary. Desmona has many tasks and makes sure the office runs seamlessly.
Jodi Moore is a former realtor and helps manage the customer relationships and manages projects on the repair side. Jodi takes pride in communications and empathy with the homeowners as they try to get back to "normal."
Heather Prushing is a great, hardworking technician that isn't afraid of tackling any job. Heather is certified in water and fire restoration.
Kenny McKinney is a farm boy and technician who isn't afraid of hard work. He never sits still and always is looking for ways to help when he isn't helping on a water or mold remediation call. Kenny is certified in water restoration.
Javier Diaz “JD” is our reconstruction project manager. JD is trained in civil engineering from Ohio State, is certified in Xactimate, and understands construction inside and out.
Carl Reichle has a background in construction from his family business, and is our handyman, able to tackle a wide range of construction projects.
Tyler Kliesch is another water/construction technician. Tyler grew up in his family's drywall business and also knows how to fix and repair any of our drying equipment.
For sales, we have Barbara Davis with over eight years’ experience in the industry. Prior to restoration, Barbara worked at a Home Depot and was also a property manager. She has a lot of experience and insight to help grow the business.
Also in sales is Katie Gutridge. Katie works on developing insurance agent relationships and enjoys the friendships she develops along the way. Katie isn't afraid to let the owner know of ways to improve marketing.
We are an IICRC Clean Trust Certified Firm. We have certifications in WRT, ASD, Fire, AMRT (mold), and Lead.
Emergency Water Damage 24/7! Call now for Water, Mold, and Fire Damage. Located in Columbus, OH. Water extraction, mold remediation, fire restoration, deodorization, biohazard cleanup, hoarding cleanup, Insurance Repair Specialists.