12 Most Common Questions About Hurricane Damage Restoration

Hurricane damage can happen fast — but the right response makes all the difference. Whether you’re a homeowner, tenant, or property manager, navigating storm preparation and post-disaster recovery can feel overwhelming. At PuroClean of Aventura, Davie, Downtown Miami, and East Orlando, we’re here to help. Below, we’ve compiled the most common questions our team receives before, during, and after a hurricane — and the answers you need to make confident, informed decisions.

1. What should I do before a hurricane hits to prepare my property?

Preparation starts with prevention. Secure windows and doors, elevate valuables, move outdoor furniture inside, and trim trees near the building. Most importantly, take photos of your property before the storm for insurance documentation. It’s also wise to have PuroClean’s number saved — just in case.

2. Does PuroClean offer emergency response services during or immediately after a storm?

Yes. Our crews are on standby during hurricane events. We offer 24/7 emergency response for storm and water damage, including board-up services, water extraction, and mold control. In many cases, we begin mitigation within hours of a call.

3. How quickly can PuroClean respond after a hurricane or flood?

In most cases, our teams can respond the same day, depending on accessibility and weather conditions. We prioritize vulnerable properties and clients facing active damage.

4. Should I call my insurance first or PuroClean?

Call us first. The faster we mitigate the damage, the less costly it becomes. Insurance providers often prefer when proactive steps are taken. We’ll document everything and provide photos, reports, and moisture readings to support your claim.

5. What kind of water damage services does PuroClean provide?

We offer comprehensive services, including:

• Water removal
• Structural drying
• Moisture monitoring
• Mold prevention and remediation
• Content cleaning and deodorization

6. Can you work directly with my insurance company?

Absolutely. We’re experienced in navigating insurance claims and will communicate directly with your provider to streamline the process and reduce your stress.

7. How do I choose the right restoration vendor after a disaster?

Choose a licensed, insured, and locally trusted provider. Ask about emergency response time, certifications (like IICRC), and past client reviews. PuroClean is known as the “Paramedics of Property Damage” — because we show up when it matters most.

8. What makes PuroClean different from other disaster restoration companies?

Our local ownership means we care about the same communities you live in. We’re not just national experts — we’re neighbors. We bring industry-leading equipment, IICRC-certified technicians, and compassionate service to every job.

9. Do you offer mold remediation after storm flooding?

Yes. Mold often follows water damage if not properly dried within 24-48 hours. We offer full mold remediation, including containment, HEPA filtration, and air scrubbing to protect your health and property.

10. What if I rent and my landlord won’t respond? Can I still call you?

Yes. Tenants can call us directly to start the drying process and document the damage. We will coordinate with your landlord when possible. The faster we act, the less chance there is of long-term issues like mold or structural damage.

11. How can I protect my home or business from damage in the future?

Routine maintenance is key. Clear gutters, inspect your roof regularly, and have a storm readiness plan. After any near-miss, have PuroClean inspect your property for hidden moisture — it could save you thousands down the line. For more tips, visit FEMA’s official hurricane preparedness guide.

12. Do you help with documentation for insurance claims?

Yes. We document all damage with before-and-after photos, drying logs, itemized invoices, and insurance-ready estimates to help move your claim forward faster.

Be Prepared — Not Panicked

Whether you’re preparing for the next big storm or dealing with the aftermath of one, PuroClean of Aventura, Davie, Downtown Miami, and East Orlando is here to guide and support you. From emergency mitigation to full restoration and mold removal, we offer the expertise and rapid response your property deserves.

🛠️ Our services include:
✔️ Water damage restoration
✔️ Mold remediation
✔️ Fire and smoke damage cleanup
✔️ Biohazard cleanup
✔️ Board-ups and tarping
✔️ Insurance claim assistance

📞 Call us 24/7 for emergency help or to request a free property assessment.

Don’t wait for disaster to strike. Prepare now, recover faster.