24/7 Emergency Response (928)499-3800

If my insurance will cover certain services, are those services legitimate and necessary?

a. Yes. For the most-part, insurance companies follow the guidelines of the IICRC for mitigation services. However, they may not agree with industry best practices or agree with the technician […]

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Can’t I just rent drying equipment from Home Depot and dry it out myself?

a. Yes you can. However, our technicians are trained and certified to find the moisture that has wicked up the walls and behind cabinets and vanities, and apply the right […]

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Should I wait to get insurance approval before mitigating my water loss?

a. No. water will continue to migrate and affect other areas before stopping. Mold will start growing within 24hrs-72 hrs on organic material such as baseboards, subfloor, and drywall. b. […]

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Who will put it back together again?

We are licensed and bonded General Contractors, and can rebuild the affected areas to their pre-loss condition, and make any modifications you may desire along the way. Ask the project […]

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Will my insurance cover this?

a. This depends on your insurance company and your unique insurance policy. You should contact your agent to verify. b. PuroClean is contracted by you, not your insurance company, and […]

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How often will you need access to the house?

Daily, to take readings and adjust equipment. […]

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Can I turn off the equipment if it is too loud?

a. We prefer that you do not turn off the equipment. If it is too loud, please contact the office and we can determine if it can be turned off […]

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How long will the equipment need to be running?

Depends on how saturated the material has become, and how fast we can get the material to the Dry Standard for our area. Normally 3-5 days, 24 hours per day. […]

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Do I need to find a reconstruction contractor to do the repairs after the water restoration is done?

Many PuroClean Professionals provide Full Service to you including the replacement or repair of any structural items that have been damaged. Consult your local PuroClean office to see if they […]

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Is it okay for me to open the doors and windows?

Please do not open doors or windows. The equipment selected for every job and the process are based on having a “closed drying system.” Opening doors or windows will upset […]

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