What happens to my personal belongings after a fire?

After a fire, PuroClean of Round Rock carefully inspects and documents all affected belongings. Items that can be safely restored are either cleaned onsite or packed and transported to our secure contents-cleaning facility. Our goal is to salvage and restore as many of your personal items as possible while keeping them organized, protected, and fully inventoried.

What types of items can be cleaned after a fire?

PuroClean of Round Rock team restores a wide variety of contents, including furniture, electronics, clothing, artwork, documents, and sentimental items. We use professional-grade cleaning systems, like ultrasonic cleaning, ozone deodorization, and HEPA filtration, to remove soot, smoke odor, and residue without causing further damage.

How long does the fire restoration process usually take?

The timeline depends on the severity of the damage. Minor smoke cleanup may take a few days, while full structural restoration and contents cleaning could take several weeks. From day one, PuroClean of Round Rock will provide a clear plan, regular updates, and a dedicated project manager so you always know the progress of your restoration.

Does PuroClean of Round Rock work directly with insurance companies?

Yes, we do. PuroClean of Round Rock works directly with all major insurance companies to make the property damage claims process as smooth as possible for homeowners and businesses. Our certified restoration team handles every step, from documenting fire, water, or mold damage to preparing detailed insurance reports and communicating directly with your insurance adjuster. We help ensure your restoration claim is processed quickly, accurately, and with minimal stress.

How does PuroClean of Round Rock handle fire and smoke damage cleanup?

Our certified technicians follow a proven process: inspection, debris removal, soot and smoke cleaning, deodorization, and structural restoration. We use advanced odor removal technology, including ozone and hydroxyl generators, to eliminate smoke smells completely. We also clean affected surfaces, walls, ceilings, and personal belongings to restore your property safely and efficiently.

How does PuroClean of Round Rock’s pack-out and pack-back process work?

When your home or business needs deeper cleaning or reconstruction, PuroClean of Round Rock technicians will perform a pack-out: photographing, cataloging, and safely transporting your items to our climate-controlled facility. Once your property has been restored, we complete a pack-back, returning your belongings in clean, pre-fire condition, ready for you to use again.

Can PuroClean of Round Rock remove lingering smoke odors after a fire?

Absolutely. We use professional deodorization systems, including HEPA air scrubbers, hydroxyl and ozone generators, and specialized cleaning agents to completely remove smoke and soot residues. This process restores indoor air quality and eliminates odors trapped in walls, ceilings, and fabrics.

How fast can PuroClean of Round Rock respond after a fire?

We provide 24/7 emergency response across Round Rock and the Greater Austin area. Our technicians arrive promptly to assess the damage, prevent further loss, and start the mitigation process. The faster we respond, the more we can save from secondary damage caused by soot, smoke, and water used during firefighting.

How do restoration companies and insurance adjusters work together during a fire claim?

Professional restoration companies like PuroClean of Round Rock act as a bridge between the homeowner and the insurer. While adjusters assess policy coverage and damage value, restoration experts provide technical validation, proving the extent of contamination, structural loss, and required remediation steps.
This partnership ensures accurate estimates, compliance with insurance requirements, and a faster, fairer outcome for all parties involved.

What fire damage restoration services does PuroClean of Round Rock provide?

PuroClean of Round Rock offers complete fire and smoke damage restoration, including emergency response, soot and odor removal, structure cleaning, and repair of fire-affected areas. Our certified technicians use advanced cleaning and deodorizing technology to restore your property safely and efficiently.

Can smoke damaged items really be restored, or do they need to be replaced?

In many cases smoke damaged items can be restored. Using advanced deodorization and cleaning methods, PuroClean of Round Rock can often remove smoke residue and odor from surfaces that appear permanently damaged. However, we will always be transparent about which items are restorable and which should be replaced for safety or insurance reasons.

Why should I trust PuroClean of Round Rock with my contents cleaning after a fire?

At PuroClean of Round Rock we understand your belongings are more than just “items”, they’re memories. Our IICRC-certified technicians use specialized tools and proven restoration processes to recover your possessions quickly and safely. With our full-service fire mitigation approach, onsite cleaning, pack-out, secure storage, and pack-back, we help you regain normalcy after a devastating fire.

Can homeowners in Texas and choose their own restoration company after a fire?

Yes. Both Texas laws allow homeowners to choose any licensed and certified restoration company; you are not required to use a vendor recommended by your insurer.
This freedom ensures that homeowners can select a trusted local expert, like PuroClean of Round Rock, that prioritizes their best interests while maintaining full compliance with insurance documentation standards.

What is “secondary damage,” and why does it affect insurance coverage?

Secondary damage occurs when smoke, soot, or water continues to deteriorate materials after the initial fire event. For example, moisture trapped in drywall can cause mold, or unremoved soot can corrode metal fixtures.
Most insurance policies do not cover damage caused by delayed mitigation, which is why immediate professional response is essential. PuroClean of Round Rock’s 24/7 fire mitigation services help prevent secondary damage and preserve coverage eligibility.

How can inaccurate documentation delay or reduce a fire damage claim payout?

Insurance companies rely heavily on technical documentation to approve and process fire claims. If your restoration company doesn’t provide IICRC-compliant reports, precise moisture readings, soot test results, and photographic evidence, your claim may be delayed or underpaid.
PuroClean of Round Rock’s transparent, data-driven reporting process ensures every stage of mitigation and restoration is clearly documented, helping adjusters process claims faster and more accurately.

Why do insurance estimates for fire damage often differ from restoration company estimates?

Insurance adjusters typically focus on visible fire and smoke damage during their first inspection. Restoration professionals, however, conduct in-depth testing, including soot analysis, moisture mapping, and air quality checks, that uncover hidden damage behind walls, in insulation, and inside HVAC systems.
These additional findings can expand the true restoration scope, which explains why PuroClean’s detailed documentation often exceeds initial insurance estimates.

What types of fires are not extinguishable by water?

[VIDEO] Flammable liquids and gases, electrical fires, combustible metals, and kitchen fires involving cooking oils and fats.

 

How do I clean furniture after a fire?

[VIDEO] To remove soot and smoke from walls, furniture and floors, use a mild soap or detergent or mix together 4 to 6 tbsp. tri-sodium phosphate and 1 cup household cleaner or chlorine bleach to every gallon of warm water. Wear rubber gloves. Be sure to rinse surfaces with clear warm water and dry thoroughly.

 

What are some of the main causes of fire?

[VIDEO] Fires are mainly caused from dried leaves, faulty electrical wiring or equipment, unattended stoves and ovens, unattended candles, children playing with fire, flammable liquids, and careless smoking.

Am I responsible for my deductible?

[VIDEO] Yes, you will be responsible for your deductible. If the loss is a covered claim, your insurance will pay any covered invoices up to your policy limit minus your deductible.

What is a policy limit?

Your policy limit is the amount of money available to cover your claim.

 

Can fire smoke damage my eyes?

Yes. Exposure to any smoke can irritate the eyes and cause breathing and other health issues. With a modern fire many synthetic materials will be burnt – they produce hazardous and toxic materials that should be cleaned by trained professionals.

Can fire extinguisher dust be cleaned from carpet?

[VIDEO] Yes, but it is recommended that the work be done by professionals. The residue is an irritant and can cause discomfort and/or breathing problems; and can irritate the skin.
 

 

Can I use water to put out a fire?

[VIDEO] It depends on the specific nature of the fire. The BEST plan is to have at least 1 “ABC” fire extinguisher in your home. They are rated for ever type of fire. If you know the fire does not involve electricity or grease (in a kitchen) or another type of fuel – then water is fine. If you have any doubt about your ability to put out a fire very quickly, the best course of action is to leave the home with all of your family and to call the fire department – from OUTSIDE of the home.

 

What is the first thing I should do after a fire?

[VIDEO] Call PuroClean to come to your home to help do an assessment of the extent of the damage! They can begin remediation efforts immediately – which is the best way to minimize the damage of reduce the costs of the event. Even a “small” fire results in smoke/soot/odor throughout the home.

Can I inspect my house after the fire?

[VIDEO] Legally, only a licensed inspector like a structural engineer or industrial hygienist can determine the safety of a building. Besides, the risk of checking the fire damage yourself is too great. Call a professional.

How do I secure my property after the fire?

[VIDEO] Most restoration companies also provide board-up services to prevent possible theft. A proper board-up should include using 3/8″ plywood with 2x4s bolted from inside the dwelling over windows. The front door should have a secure lock.

Is my loss a covered claim?

[VIDEO] It depends on your specific policy. Call your insurance agent and/or adjuster to find out if the loss is covered in your policy.

Can I stay in my home during the fire damage restoration process?

[VIDEO] This depends on the degree of the damage, your home’s layout, and your comfort level. As an alternate plan, talk with your insurance agent about off-site housing and staying at a hotel – these might be covered by your policy.

Can I put out an electrical fire with water?

[VIDEO] No! Water conducts electricity and can deliver a potentially deadly electric shock. If the fire is from an appliance and you can safely unplug it, go ahead. You can also use a heavy blanket to cut off its oxygen supply and smother it, or you can use a fire extinguisher designed for a Class C fire.

How do I clean my dryer vent to prevent fires?

[VIDEO] Clean the lint filter before and after each load of laundry. Don’t forget to clean the back of the dryer where lint can build up. Clean lint out of the vent pipe every three months. Have your dryer cleaned regularly by a professional, especially if it is taking longer than normal for clothes to dry.

 

Do I really need professional cleanup if the fire was small?

In most losses, cleaning the soot and smoke is the toughest part. Moreover, even small fires can cause major damage within minutes and leave lingering odors if not cleaned up properly. If you don’t act within a day or two of the fire, soot and smoke can leave permanent damage. Restoration professionals have the tools and know-how to restore your home as fast as possible and mitigate the loss.

What should I do with the water that was used to put out the fire?

Water can lead to more damage such as mold growth. Reputable restoration companies also extract the water from the damaged area as part of the fire restoration job.

How long will the restoration process take?

The length of time varies on the extent of the damage. Additionally, local authorities and your insurance agent will also want to investigate the damage before the restoration company can start the cleanup.

What should I do with all the water that was used to put out the fire?

Water can lead to more damage such as mold growth. Reputable restoration companies also extract the water from the damaged area as part of the fire restoration procedure.

What should I throw away after a fire?

Food safety after a fire is a huge issue, so you should discard non-perishable food exposed to heat, smoke, and firefighting chemicals, as well as perishable food left at room temperature for too long. However, you might be able to salvage refrigerated and frozen food after a fire. You should also throw out medicines, cosmetics, and burned clothing.Inventory non-restorable items to support your claims. Be sure to include the name, cost, and the year each item was purchased. Photos documenting the loss are great too.

What are the signs of an electrical fire?

Circuit breaker keeps tripping, persisting burnt smell with no identifiable source, several discolored or charred outlets and switches, or you have old or outdated wiring.

What should I do if I am on fire?

STOP! Moving or running feeds air to the flames and worsens the fire. DROP to the floor—if you stand up, the fire can burn your face. ROLL slowly on the floor or ground in a rug or blanket if you can. COOL off as soon as possible with water for first and second-degree burns.

How long will the restoration process take?

The length of time varies on the extent of the damage. Additionally, local authorities and your insurance agent will also want to investigate the damage before the restoration company can start the cleanup.

Can I stay in my home during the fire damage restoration process?

This depends on the degree of the damage, your home’s layout, and your comfort level. As an alternate plan, talk with your insurance agent about off-site housing and staying at a hotel – these might be covered by your policy.

What should I do with the water that was used to put out the fire?

Water can lead to more damage such as mold growth. Reputable restoration companies also extract the water from the damaged area as part of the fire restoration job.

Do I really need professional cleanup if the fire was small?

In most losses, cleaning the soot and smoke is the toughest part. Moreover, even small fires can cause major damage within minutes and leave lingering odors if not cleaned up properly. If you don’t act within a day or two of the fire, soot and smoke can leave permanent damage. Restoration professionals have the tools and know-how to restore your home as fast as possible and mitigate the loss.

Can I inspect my house after the fire?

Legally, only a licensed inspector like a structural engineer or industrial hygienist can determine the safety of a building. Besides, the risk of checking the fire damage yourself is too great. Call a professional.

How do I secure my property after the fire?

Most restoration companies also provide board-up services to prevent possible theft. A proper board-up should include using 3/8″ plywood with 2x4s bolted from inside the dwelling over windows. The front door should have a secure lock.

What is the first thing I should do after a fire?

Call your insurance agent and submit your claim. He or she will provide you with information on securing your home, hiring a reliable restoration company, and more.