Why Choose PuroClean Disaster Response Services for San Antonio

PuroClean Disaster Response Service is ready to help your family through any busted water lines or water heaters, broken or leaky pipes, flooding appliances or just unwanted water in your home. Educating the home owners about what is happening during the event, dealing with insurance companies or doing a self-pay, and what will happen next is all what we pride ourselves on when working with customers.

Unlike any other water damage repair company, we rescue and restore lives and property with the PuroClean QuickDry System™ in the shortest possible time and at a much lower cost than the traditional drying system many of our competitors use. Using state-of-the-art equipment for drying, dehumidifying, deodorizing, and disinfecting, we restore your home or business with minimal disruption so that you can get back to your normal life.

Trusted

We have earned the trust of homeowners, insurance professionals, home service providers, and property managers throughout North America.

State-of-the-art Equipment

We use a range of modern, high-quality equipment that work together to create the most effective drying conditions.

Ongoing Communication

At every step, we keep you and your insurance agent informed. We want everyone involved to understand what is happening, what to expect, and what to do.

Thorough Cleanup

We treat water-damaged property as if it were our own. Our technicians dry every item respectfully and professionally, from your carpet to your family photographs.

PuroClean of San Antonio, TX takes pride in the ability to respond rapidly to water damage problems and emergencies in San Antonio, TX and surrounding areas. We understand that water damage can be caused by all sorts of issues ranging from leaky faucets to something more significant like frozen or burst pipes. Your home is in good hands with our certified and trained technicians. Our goal here at PuroClean of San Antonio, TX is to prevent any further damage and avoid the risk of mold that could impact the structure of your home. Don’t wait to contact us anytime at (210) 937-1033.

Trust PuroClean of San Antonio, TX for your Water Damage Remediation

PuroClean QuickDry System™

Our QuickDry systems is designed to dry affected structural materials and contents and in a timely and effective manner can include:

  • A thorough assessment and inspection of the structure to determine what’s wet and how wet structural materials and contents are with infrared cameras and moisture meters.
  • The removal of standing water.
  • The application of specialized drying equipment.
  • Daily inspections and monitoring until materials have reached their pre-loss condition and established drying goals.

During our Process of Water Removal: The San Antonio, TX certified water damage specialists are there to make sure that the obvious and hidden water damaged areas of your home and property are restored – they do this while giving special care to all of your belongings and property.

Mold and Odor Removal: Water losses not handled in a timely manner and dried down quickly can lead to additional damage such as microbial growth, as well as cause structural components to lose their integrity, potentially impact indoor air quality, and may ultimately result in compromised occupant health issues. PuroClean’s IICRC certified technicians follow industry best practices to properly remediate mold that has infected and/or damaged and return the property to a pre-loss condition. Once a scope of remediation and repair has been established, they will implement engineering controls and containment to prevent cross-contamination to unaffected areas of a building utilizing negative pressure with HEPA air filtration devices. A remediation protocol is developed to remove contaminants by:

  • The removal of compromised materials and contents per industry standards.
  • A thorough cleaning using HEPA air filter devices and HEPA vacuums.
  • A thorough cleaning of all surfaces with cleaning solutions that can include EPA registered disinfectants, followed by another HEPA vacuuming of all surfaces.

A lot of people use bleach to clean mold; however, this is an ineffective approach as bleach does not kill the spores; it only bleaches them. PuroClean’s goal is to return your property to a clean and safe condition.

Odors are an indicator that something could still be wet. If something has a musty pungent odor it can indicate microbial issues that can create MVOC’s (microbial volatile organic compounds) and can cause health related issues. PuroClean’s approach is to follow industry standards to develop the right scope of repair for your business or home, which includes employing specialized equipment, cleaning practices, followed by recommending a clearance test to ensure your property has reached the desired goal.

Ongoing Communication: PuroClean of San Antonio, TX strives to be transparent in all its work so that all parties are aware and confident in making decisions. Throughout the San Antonio, TX water damage repair process, PuroClean will make sure that both you and your insurance provider understand what is happening, what to expect, and what can be done.

Here at PuroClean of San Antonio, TX, you can always trust us to respond to San Antonio, TX water damage emergencies with urgency and sensitivity 24/7. We always conduct ourselves professionally and carefully when salvaging your property. We always strive to serve you with as much compassion and as little disruption to your daily life. We respect and understand that this is a hard situation to be in.

We keep you and your insurance agent informed about our progress throughout the entire process. Our certified techs will use state-of-the-science equipment to precisely measure the extent of the damage and will restore all areas with both visible and hidden water damage.

PuroClean Emergency Flood and Related Water Damage Repair Services in San Antonio, TX

Water Damage Assessment:

  • Our technicians will first conduct a thorough assessment, perform daily inspections and monitoring to develop drying strategies and answer: What’s wet, how wet is it, is it drying, and has it reached its dry standard.
  • The assessment helps determine what damaged material may need to be removed due to structural integrity issues, damage not restorable, or contamination. Our goal is to dry all materials such as drywall, wood, carpet and padding, baseboards, furniture, insulation, furniture, upholstery, and more, providing they are not contaminated, or structurally compromised according to industry standards.

Emergency Extraction of Water in San Antonio, TX

We begin by removing any standing water found in your home or business using high-grade equipment strategically placed to extract all water from the area.

  • After the water has been removed, any affected structures and belongings are relocated to be stored or discarded. This first step takes place immediately and is achieved using our advanced pumping machines. PuroClean will begin water removal immediately using our powerful commercial water pump machines. Upon the finishing of the water removal process, PuroClean will remove all damaged structures and/or belongings regardless if you’re keeping or trashing them.
  • Once completed, our machines will be removed and the water will be discarded elsewhere by PuroClean’s professionals.

Drying and Dehumidification

When all areas requiring this process have been identified, these premises are isolated and prepped for drying and dehumidification.

  1. Your belongings and upholstery need to be moved to ensure the process can be completely performed.
  2. A PuroClean technician will assess the isolated area and choose locations for the powerful air movers. Areas of the home or business that are affected with the most moisture and trapped water will be the key focus, to pull out trapped water. Remember, these machines are quite loud.
  3. These powerful air movers are specially designed to increase evaporation in the given space and create airflow so dehumidifiers can be most effective. The water removed is disposed of professionally by technicians at a separate location.
  4. To make sure that everything is drying, your PuroClean technician will closely monitor moisture levels. Once moisture levels are back to normal, all removed items will be placed back to their original locations.

Final Cleaning Processes

Odors can form in a carpet that has been water damaged very easily due to soils and potentially from other issues such as mildew and may spread beyond the affected area to your entire home or business. PuroClean’s professional process of cleaning, deodorizing and spot removal will safely and effectively remove soils and organics that are odor-causing.

  • Our technicians will begin with a complete inspection and dry vacuuming of your carpet.
  • To properly repair the affected carpet, where needed, your furniture may require repositioning.
  • Pre-treatments may be required for heavily soiled areas, spots, or pet odors.
  • Post cleaning treatments can include textile or fiber protection, the cleaning of hard surfaces and contents that can help protect and prolong the value of your property.

PuroClean San Antonio, TX‘s Water Damage Dos and Don’ts

Although the repair of water damage in San Antonio, TX is a high priority, safety of our customers and technicians is our most important goal. The following tips will help reduce risk of suffering setbacks due to a rain event, flood, roof leaks or faulty plumbing or AC units; regardless of whether you’re mitigating or restoring water damage.

What To Do:

  • Shut off the main water supply: Turn off your home’s water supply. You may need to call a plumber for repairs.
  • Be Cautious: Floors may be slippery so be sure to watch your step. Also, watch for trip and fall hazards as well as for any exposed electrical wires.
  • Remove Excess Water: Mop up as much water as possible. In colder weather, open windows to speed the drying process; in hot weather, if safe, switch on your A/C.
  • Prop Up Upholstery: Remove all loose cushions and prop up upholstered furniture.
  • Manage Area Rugs and Obstacles: Remove any area rugs and pick up all items that are sitting on the floor.
  • Dry Storage Containers: Open wet suitcases and storage bins; and, if possible, dry them in the sunlight.
  • Protect Your Valuables: Paintings, artwork, and any other valuables should be moved to a safe, dry place.
  • Dry Wet Clothing: Quickly dry all damp clothes. Hang leather goods and furs to dry at room temperature.
  • Protect Furniture: Place tinfoil or plastic under furniture legs on wet carpeting. Open (but don’t force) drawers and cabinet doors to dry out the inside.
  • Call PuroClean Immediately: Call PuroClean of San Antonio, TX. Our certified technicians are highly skilled in San Antonio, TX water damage repair.

What Not To Do:

  • DON’T VACUUM: You should not use a common household vacuum cleaner. Only use a wet vac, the type that is specifically created to handle water.
  • Do Not Touch Plugs or Outlets: DON’T PLUG OR UNPLUG any electrical appliances or touch anything that is plugged in already.
  • Do not use electrical devices or appliances: DON’T touch or run any electrical appliances, such as TVs, computers, radios, fans, or anything that is or may be plugged into electric power – and ESPECIALLY while standing on any wet floor, regardless of the material.
  • Do not turn on your heat: The cooler you can keep your affected area, the better. Warmer temperatures promote mold growth.

Our Frequently Asked Questions

Below are the questions typically asked by our PuroClean customers:

What happens if I have a flood late at night and need assistance?

We at PuroClean of San Antonio, TX are open 24 hours a day, seven days a week, and will respond to your call for assistance at any time and on any day. We restore your property as if it were our own and will ensure the damage will be in a better state than it originally was. Call us now at (210) 937-1033.

What do I need to do to get a free estimate, or how much does it cost?

Call us now at (210) 937-1033 for a free estimate of our water damage services.

Does homeowners insurance cover flooding or water damage? Do you work with insurance companies to minimize the cost and hassle?

Homeowners insurance provides coverage for sudden and accidental damage (such as water heater ruptures or pipe bursts). However, flood damage, no matter the water source, is NOT covered by standard homeowners policies. Also, a standard homeowners insurance policy will not cover water damage that results from a lack of maintenance.

A prompt response using the

PuroClean QuickDry System™ can save

15-40%
on water damage claim costs.

Water Damage Restoration by PuroClean

Expert Restoration Service

PuroClean technicians are highly trained and certified, and use state-of-the-art equipment and techniques to effectively remediate property damage.

PuroClean QUICKDRY SYSTEM™

Our PuroClean QuickDry System™ uses applied psychrometric science — a proven process that properly manages dehumidification and temperature to effectively and efficiently facilitate drying.and help ensure the best possible outcome. *We can save almost everything: drywall, wood, carpets, and most contents!

High-Capacity Air Movers create a vortex, similar to the motion of a tornado. This method speeds up the drying process.

A Low-Grain Refrigerant Dehumidifier draws in cool, wet air and blows out warm, dry air.

We measure and log the moisture content of materials, and monitor and log progress so we know the actual drying time and ensure restoration to the appropriate dry standard.

The PuroClean QuickDry™ Guarantee — Back to Normal in Three Days or Less.* PuroClean will monitor and mitigate water damage to your property and in most cases have it back to normal in three days or less*. Don’t wait, call us immediately.

We provide a complete estimate, including photos, to the agent or adjuster within 24-48 hours

*Certain extreme conditions may warrant additional drying time and/or the removal of carpet pad and structural components.

I would suggest to my insurance company that PuroClean be added to their list of preferred vendors. I could not speak more highly about our experience with them.

CYNTHIA A.

I told USAA what a superior experience I experienced working with Mr. Dean & Kim. I will recommend PuroClean to anyone who is in need of their service.

LORNA A.

FAQ

Does homeowner’s insurance cover water damage?

Homeowner’s insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, flood damage, no matter the source of the water, is [...]

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What are the types of water claims?

There are three basic “types” of water damage, based on the level of contamination. 1-Category 1 (Clean Water): from a damaged pipe or hose. 2-Category 2 (Grey water): this is [...]

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Do you clean water damaged furniture?

It depends on the material and how long it was wet. We can asses this for you during a visit. [...]

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What causes water damage?

Water damage can occur after natural disasters, such as thunderstorms or hurricanes that cause flooding, from pipe bursts, appliance malfunctions, roof leaks, foundation leaks, septic tank overflows, poor drainage, and [...]

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Do I have to leave my home or close my business during the restoration?

That depends on the amount of damage. It there is extensive damage it will not be possible to occupy the structure. However, every situation is different! [...]

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24/7 Emergency Response (210) 937-1033