Water Damage Frequently Asked Questions

To protect hardwood floors from water damage, follow these steps:

1. Clean up spills immediately: Quickly wipe up any water or liquid spills to prevent it from seeping into the wood.
2. Use area rugs and mats: Place rugs in high-traffic areas and near entryways to catch water and debris before it reaches the hardwood.
3. Control indoor humidity: Maintain proper humidity levels in your home to prevent the wood from expanding and contracting due to moisture.
4. Install a moisture barrier: When installing hardwood floors, use a moisture barrier underneath to reduce the risk of water damage from below.
5. Seal your floors: Apply a protective sealant to your hardwood floors to prevent moisture from penetrating the wood.

If your hardwood floors have already suffered water damage, contact PuroClean of San Fernando at (818) 922-8330 for expert water damage restoration services.

Yes, after PuroClean of San Fernando completes the water damage restoration process, you will need to hire a separate reconstruction contractor to handle any necessary repairs. While we specialize in water damage restoration, we do not offer reconstruction services. We can, however, refer you to trusted contractors in the area to help with the next steps.

[VIDEO] Every insurance policy is different. You should contact your broker/agent or your insurance company to determine the amount of coverage that you have.

[VIDEO] Mold can start forming on water-damaged drywall within 24 to 48 hours if the conditions are right. Promptly drying and addressing moisture is crucial to prevent mold growth. For professional help, contact PuroClean of San Fernando at (818) 922-8330.



[VIDEO] Most carpet in homes is installed over pad. Both of these materials need to dry completely, and quickly or mold could develop. It is important to extract as much water as possible from both carpet and pad. This requires specialized equipment and should be done by professionals such as PuroClean. PuroClean professionals will also know if the carpet/pad need to be removed because of contaminants that were in the water. After professional extraction the drying time will depend on the type of carpet and pad. PuroClean ensures that these flooring materials are dry as part of the water mitigation process.

Drywall typically takes 2 to 3 days to dry after water damage, depending on the extent of the damage and environmental conditions. However, it may take longer if the area is not well-ventilated. For faster and more thorough drying, contact PuroClean of San Fernando at (818) 922-8330.

When buying a house, assess water damage by checking for signs like stains, mold, and peeling paint on walls and ceilings. Inspect floors for warping or softness and look for musty odors. Ask for a history of water damage or repairs. For expert inspection, contact PuroClean of San Fernando at (818) 922-8330

[VIDEO] To avoid water damage in your home, ensure proper maintenance of plumbing and roof, seal windows and doors, and use dehumidifiers in damp areas. Regularly check for leaks and keep gutters clean. For more advice and assistance, contact PuroClean of San Fernando at (818) 922-8330

To identify water damage on tile floors, look for loose or cracked tiles, discoloration around the edges, or mold growth. You may also notice a musty smell or see water stains along grout lines. For a thorough assessment, contact PuroClean of San Fernando at (818) 922-8330

To repair a water-damaged subfloor, remove the damaged sections, ensure everything is dry, address any mold, and install new subfloor material. For professional help, contact PuroClean of San Fernando at (818) 922-8330

To determine water damage in a house, check for visible signs like stains, discoloration, or peeling paint on walls and ceilings. Look for warped floors, musty odors, and mold growth. You may also notice higher-than-usual utility bills from hidden leaks. For a thorough inspection, contact PuroClean of San Fernando at (818) 922-8330

[VIDEO] To remove the water-damage smell from the carpet, start by thoroughly drying the area. Use baking soda to absorb odors, then vacuum it up. You can also clean the carpet with a mixture of water and vinegar, or use a carpet cleaner. For persistent smells, consider professional cleaning services. For expert help, contact PuroClean of San Fernando at (818) 922-8330.

[VIDEO] Yes, water can cause significant damage to laminate flooring. Prolonged exposure to moisture can cause the laminate to swell, warp, or buckle, leading to permanent damage. It’s essential to clean up spills quickly to prevent water from seeping into the seams. For expert water damage restoration, contact PuroClean of San Fernando at (818) 922-8330

To inspect for water damage behind walls, look for discoloration, soft spots, and musty odors, and listen for unusual water sounds. For a thorough inspection, contact PuroClean of San Fernando at (818) 922-8330

To prepare for a claims adjuster’s water-damage home visit:

1. Document the Damage: Take photos and videos of all affected areas.
2. Make a List: Write down damaged items and their estimated value.
3. Mitigate Further Damage: Prevent worsening damage, such as drying out the area.
4. Have Documents Ready: Prepare insurance policy details, receipts, and repair estimates.

For professional assistance, call PuroClean of San Fernando at (818) 922-8330

To prevent water damage in shower walls, follow these tips:

1. Seal Grout and Tiles: Ensure that grout lines and tiles are properly sealed to prevent water from seeping into the walls.
2. Check for Leaks: Regularly inspect shower fixtures and plumbing for leaks and fix them promptly to avoid water buildup behind walls.
3. Proper Ventilation: Use exhaust fans or open windows during and after showers to reduce moisture and prevent mold growth.
4. Waterproofing: Consider installing waterproof barriers behind tiles to provide an extra layer of protection against water damage.
5. Regular Maintenance: Keep an eye on caulking around the shower and replace it if it begins to crack or peel.

Taking these precautions can help you avoid costly repairs and keep your shower walls in good condition

Replace missing shingles, clean gutters, inspect vents, valleys, chimneys, pipes, skylights, etc.

While it’s impossible to make a house completely flood-proof, you can take steps to significantly reduce the risk of flooding and minimize damage. Some of these measures include:

• Elevating electrical outlets and appliances above potential flood levels.
• Installing flood barriers or foundation vents to allow water to flow through without causing damage.
• Sealing walls and foundations with waterproof coatings.
• Installing sump pumps and drainage systems to remove excess water.
• Maintaining gutters and downspouts to ensure proper water flow away from the house.

These precautions can help protect your home, but in case of flooding, quick action is essential. Contact PuroClean of San Fernando at (818) 922-8330 for water damage restoration services.

Yes, in most cases, a flooded house can be salvaged with quick and professional intervention. The extent of the damage depends on how long the water has been present and the severity of the flooding. At PuroClean of San Fernando, our water damage restoration services focus on:

• Removing standing water quickly to prevent further damage.
• Drying and dehumidifying affected areas to prevent mold growth.
• Cleaning and disinfecting to eliminate contaminants.
• Restoring or replacing damaged materials, such as drywall, flooring, and insulation.

The sooner you act, the better the chances of salvaging your home. Contact PuroClean of San Fernando at (818) 922-8330 for immediate assistance.

There are three basic “types” of water damage, based on the level of contamination. 1-Category 1 (Clean Water): from a damaged pipe or hose. 2-Category 2 (Grey water): this is from an overflowing washing machine or dishwasher or sump-pump failure. 3-Category 3 (Black Water): sewage and all flooding where the water comes into the home from the outside. This water is grossly contaminated. No porous materials damaged by such water can be saved. Such a loss may involve some demolition of drywall that has been contaminated.

When water floods your home or business, it can cause significant damage to the structure and contents. The effects of flooding include:

• Structural damage: Water can weaken walls, floors, and ceilings, leading to potential collapse if not addressed quickly.
• Mold growth: Excess moisture creates the perfect environment for mold to develop, which can begin within 24-48 hours.
• Damage to personal items: Furniture, electronics, and important documents can be ruined by water exposure.
• Health risks: Standing water and increased humidity can lead to the growth of harmful bacteria and allergens.
• Electrical hazards: Water can compromise your electrical systems, creating the risk of short circuits or fire.

Immediate action is necessary to minimize these risks. The PuroClean of San Fernando team is equipped to handle water damage and restore your property to safety

In most cases, you do not need to leave your home or close your business during the restoration process. However, this depends on the extent of the damage and the nature of the work being done. If the environment becomes unsafe or the restoration requires significant disruptions, the PuroClean of San Fernando team will advise you on the best course of action. Your safety and comfort are our top priorities, and we’ll work with you to minimize any inconvenience

PuroClean of San Fernando needs access to your property to properly assess the damage, begin restoration, and monitor progress. Our team will need to inspect affected areas, set up drying and dehumidifying equipment, and check moisture levels regularly to ensure that your home or business is restored as quickly and effectively as possible. Allowing access helps us prevent further damage and ensures a thorough recovery.

Frequent monitoring of your property is essential to ensure that the drying process is progressing effectively. The PuroClean of San Fernando team regularly checks moisture levels and adjusts equipment as needed to speed up drying and prevent further damage, such as mold growth. This close monitoring also helps us identify any hidden moisture or issues early on, ensuring a thorough and successful restoration of your property.

Yes! It is important that the equipment run 24 hours every day. This will provide the best possible drying process.

It’s not recommended to turn off the equipment at night. The drying and dehumidifying equipment used by PuroClean of San Fernando is essential to preventing further water damage, such as mold growth. Turning it off, even temporarily, can slow down the restoration process and lead to additional issues. We understand the noise can be inconvenient, but keeping the equipment running ensures the fastest and most effective recovery for your property.

Yes, opening doors and windows can help improve ventilation and speed up the drying process after water damage. However, it’s important to first consult with the PuroClean of San Fernando team before doing so. In some cases, depending on the weather or the extent of the damage, opening windows may introduce moisture or contaminants, which could complicate the restoration process. Always follow the guidance of our restoration professionals for the best results.

[VIDEO] Homeowners insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, flood damage, no matter the source of the water, is NOT covered by standard homeowners policies. Flooding can occur from storms, sewer backup, and overflowing rivers, ponds, lakes, and oceans. However, you can purchase flood insurance through the National Flood Insurance Program. Note that water damage that results from lack of maintenance is not covered on a standard homeowners insurance policy.

It depends on the material and how long it was wet. We can assess this for you during a visit. Move furniture to a dry area or put it on blocks so it can begin to self-dry as soon as possible.

[VIDEO] Every Insurance policy is different. You should contact your broker/agent or your insurance company to determine the amount of coverage that you have. For the best possible service to restore all aspects of water and/or mold damage call The Professionals at PuroClean.

Warranties offer a variety of coverages. Check your warranty and/or call the “help” number for the company offering the warranty.

[VIDEO] Every Insurance policy is different. You should contact your broker/agent or your insurance company to determine the amount of coverage that you have.

Yes – including subfloors, reconstruction and refinishing. The repairs needed depend on many factors.

Yes – we have a system for removing water from carpets, but sometimes carpets and pads must be replaced after getting wet. If mold is present, this can also affect the outcomes. If the water was clean and we can dry and sanitize them, they can sometimes be saved.

Water damage can occur after natural disasters, such as thunderstorms or hurricanes that cause flooding, from pipe bursts, appliance malfunctions, roof leaks, foundation leaks, septic tank overflows, poor drainage, and more. Flash flooding, pipe bursts, and sewage backups are especially dangerous as they can produce several inches of water in less than a day.

Floodwater that comes from outside and from sewage backups contains dangerous contaminants like viruses and bacteria. If the water isn’t drained within 24-48 hours, structural damage and mold growth can ensue. Even water leaks that infiltrate your home slowly can cause damage to the building and lead to mold growth. Mold left unchecked will spread quickly through the home.

The first thing professionals do is remove damaged materials that will either be restored or discarded. Materials include baseboards, insulation, furniture, carpeting, upholstery, carpet padding, fragile woods, drywall, and more. After the damaged items are removed, the technicians begin drying out the water and disinfecting the areas. Specialized tools like air movers and dehumidifiers are typically involved in the drying process. Professionals will also handle mold damage in the restoration process. Mold-infected surfaces will be disinfected and restored as quickly as possible to prevent it from spreading.

You may be able to add water damage coverage to your insurance policy. Contact your insurance agent and/or adjuster to find out if you’re eligible for coverage.

Homeowner’s insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, flood damage, no matter the source of the water, is NOT covered by standard homeowner’s policies.

Homeowners insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, flood damage, no matter the source of the water, is NOT covered by standard homeowners policies. Flooding can occur from storms, sewer backup, and overflowing rivers, ponds, lakes, and oceans. However, you can purchase flood insurance through the National Flood Insurance Program. Note that water damage that results from lack of maintenance is not covered on a standard homeowners insurance policy.

The first thing professionals do is remove damaged materials that will either be restored or discarded. Materials include baseboards, insulation, furniture, carpeting, upholstery, carpet padding, fragile woods, drywall, and more. After the damaged items are removed, the technicians begin drying out the water and disinfecting the areas. Specialized tools like air movers and dehumidifiers are typically involved in the drying process. Professionals will also handle mold damage in the restoration process. Mold-infected surfaces will be disinfected and restored as quickly as possible to prevent it from spreading.

Firstly, contact a water damage restoration company as soon as possible. Don’t wait as water can cause mold and irremediable damage to the wood, walls, and carpet in your home. Afterwards, contact your insurance company to start the claim process. If safe, shut off the utilities in your home to avoid further damage. Don’t enter your home if it has suffered structural damage. Don’t walk through flood water if electricity hasn’t been turned off and to avoid contaminants.

Floodwater that comes from outside and from sewage backups contains dangerous contaminants like viruses and bacteria. If the water isn’t drained within 24-48 hours, structural damage and mold growth can ensue. Even water leaks that infiltrate your home slowly can cause damage to the building and lead to mold growth. Mold left unchecked will spread quickly through the home.

Water damage can occur after natural disasters, such as thunderstorms or hurricanes that cause flooding, from pipe bursts, appliance malfunctions, roof leaks, foundation leaks, septic tank overflows, poor drainage, and more. Flash flooding, pipe bursts, and sewage backups are especially dangerous as they can produce several inches of water in less than a day.

It depends on the material and how long it was wet. We can asses this for you during a visit. Move furniture to a dry area or put it on blocks so it can begin to self-dry as soon as possible.

Yes – including subfloors, reconstruction and refinishing. The repairs needed depend on many factors.

Yes – we have a system for removing water from carpets, but sometimes carpets and pads must be replaced after getting wet. If mold is present, this can also affect the outcomes. If the water was clean and we can dry and sanitize them, they can sometimes be saved.