PuroClean: Trusted Partner for Property Managers and Commercial Management Professionals Nationwide

PuroClean is the go-to emergency restoration company for property managers, commercial management professionals, real estate agents, and industries including hospitality, manufacturing, and retail. With 24/7 availability, we offer full-service property emergency solutions tailored to the needs of commercial properties, ensuring swift action during crises.

  • PuroClean is supported by a vast North American network of over 475 offices, all driven by a strong foundation of quality assurance and advanced training. We deliver a customized approach to property damage emergencies, designed to save you both time and money.
  • Known as the “Paramedics of Property Damage™,” our highly trained professionals specialize in emergency property restoration, offering exceptional service with care and understanding during challenging times.
  • With just one call, PuroClean technicians respond swiftly and compassionately, working tirelessly to restore your property to its pre-loss condition. You can trust PuroClean to be your reliable partner, providing expert solutions and peace of mind when you need it most.

Relentless Customer Service

Call us today and we'll connect you with a PuroClean franchise owner in your area.

Do you have an emergency plan?

Emergencies can strike at any time, but with PuroClean’s Emergency Management Process (EMP), you can face them confidently and effectively.

An Emergency Management Process Will…

  • Create a Customized Emergency Plan: Tailored for you and your team to handle unexpected property damage efficiently.
  • Minimize Liability Risks: Identifies potential hazards to mitigate future damages, with recommendations for immediate action or notification.
  • Speed Up Recovery: Saves valuable time with pre-planned steps and documentation to get your business operational faster.
  • Boost Tenant and Property Owner Satisfaction: Includes third-party evaluations to ensure every job exceeds expectations.

Be ready when it counts. The EMP equips you with a detailed portfolio, including:

  • Emergency Action Checklist: A clear, actionable guide during a crisis.
  • Preferred Response Partner Status: Giving you priority assistance in emergencies.
  • Advanced Warning and Contact Sheets: For faster communication with key contacts.
  • Portfolio of Critical Details: Including utility shut-off locations (power, water, gas), essential insurance policy information, and emergency numbers.
  • Pre-Approved Work Authorizations: Avoid delays with work that’s approved in advance, minimizing damage and saving time.
  • Local Resources at Your Fingertips: Access to fire departments, hospitals, insurance agents, and other essential contacts.

At PuroClean, we build strong, lasting partnerships with our clients, offering unparalleled support and services. Our commitment to quality is backed by a one-year guarantee on workmanship and materials, ensuring you’re always in trusted hands.

Call (910) 787-1881

to speak to a business development specialist or email us at [email protected]

OR, request a sample emergency management process below.

Certified Priority Response

Our Certified Priority Response (CPR) Program ensures claim costs are minimized and client satisfaction is maximized. With clear protocols, certification standards, and pre-approved scopes of work, we guarantee efficiency and effectiveness in every response.

PuroClean builds lasting relationships with property managers through exceptional workmanship, a one-year guarantee on materials, and relentless dedication to service.

CPR Badge

The CPR Process

  • You can assign a loss electronically or through our National Call Center at 800-775-7876.
  • Every CPR-certified PuroClean office will make contact within 60 minutes or less of assignment notification.
  • A CPR-certified PuroClean Representative will perform an on-site inspection within four hours of assignment notification.
  • A CPR-certified PuroClean Representative will provide an updated status report within 24 hours of site inspection. All reports, readings and real-time data will be obtained through our PuroMetrix™ claims management system.
  • A CPR-certified PuroClean office will transmit a complete package of supporting documentation within 48 hours of job completion.

Priority Response

PuroClean utilizes the full technology suite provided by Next Gear Solutions, which includes job management with PuroLogic; real-time homeowner communication with ProAssist; CRM and growth technology with LuxorCRM, and water mitigation documentation and compliance with MICA; and data analytics with BI Reporting. Adopting the Next Gear technology package creates a cohesive and efficient approach to PuroClean’s job management.

The first notice of loss comes into our National Call Center at (910) 787-1881, is then entered into PuroLogic Admin, and assigned to the closest CPR-certified PuroClean office. The certified PuroClean office then uses PuroLogic desktop and mobile to manage the job throughout its entire lifecycle from first contact with the customer through receipt of final payment. PuroLogic Mobile makes it easy to review upcoming tasks, track equipment, upload photos, and speak notes directly into the job file.

Partner with Experts in Restoration Services

At PuroClean, we take pride in making our partners look good. Our technicians are highly trained and certified, they use state-of-the-art equipment and techniques to effectively remediate property damage. Our many years of experience working with industry leaders like you, help us understand your needs and allow us to provide timely and detailed documentation so you can complete your files seamlessly.

Call (910) 787-1881

to speak to a business development specialist
or email us at [email protected]

PuroClean’s training center, the PuroClean Academy, is one of the most state-of-the-art facilities in the country for our industry. Here, PuroClean franchise owners and their employees have the opportunity to earn certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry’s top standard-writing agency. PuroClean also provides a unique opportunity for insurance companies to train in our facility to ensure their employees and others in the industry receive relevant and up to date hands-on training to better assist their customers.

The PuroClean Academy includes an IICRC-approved Applied Structural Drying (ASD) facility we affectionately call our “Flood House”. It is the focal point of real-life practical instruction. One of only 24 in the world, this is the premier ASD facility in the nation and assists us in providing the highest level of training for our franchise owners.