Emergency Water Damage Restoration and Cleanup Services by PuroClean of South Onslow


Our Water Damage Restoration Services

  • Moisture Mapping. Detect and map hidden moisture throughout your property to prevent ongoing water damage and ensure a complete and effective restoration process.
  • Water Extraction and Dehumidification. Remove standing water and excess moisture efficiently with advanced tools to prevent mold growth and protect your property’s structure.
  • Water Leak Detection. Identify and repair concealed water leaks with precision to stop damage at its source and safeguard your home or business.
  • Contents Cleaning After Water Damage. Clean and restore water-damaged furniture, personal items, and valuables to help them regain their original condition.
  • Documents Drying and Restoration. Salvage and restore important documents and records using specialized techniques to prevent irreversible damage.

The Water Removal Process

1. Emergency Water Extraction

Our first priority is to extract standing water from your home or business in Hampstead, NC. Using high-grade equipment strategically placed, we remove all water from the affected areas as quickly and efficiently as possible.

Once the initial water is extracted, we focus on removing water from hard-to-reach spaces and porous materials to ensure no lingering moisture remains. We either store or properly dispose of affected belongings and structural materials based on their condition. After extraction, our technicians carefully remove equipment and safely dispose of all extracted water, ensuring your property is ready for the next stage of restoration.

2. Removing Damaged Materials

Careful removal of damaged materials is crucial to the water damage restoration process. Our certified technicians assess each affected item to determine if it can be salvaged or if it needs to be discarded.

We handle a variety of materials, including drywall, insulation, baseboards, trim, and carpeting. All unsalvageable materials are removed promptly to prevent further contamination or structural weakening. Throughout this process, we maintain detailed records and photographs of damaged items for insurance claims.

3. Drying and Disinfecting

Thorough drying and disinfection are essential to preventing secondary damage, such as mold growth. Our team identifies and isolates all areas requiring drying and sets up air movers and dehumidifiers to extract residual moisture from the air and structural components.

To ensure efficiency, we monitor moisture levels continuously and make adjustments to our equipment as needed. While the drying machines may produce noticeable noise, they are vital to achieving complete moisture removal. After drying, we apply advanced disinfectants to eliminate bacteria, mold spores, and other contaminants, leaving your space clean and safe.

4. Mold Remediation

Mold can develop quickly after water damage, often within 24-48 hours. During the restoration process, we proactively address any mold issues by disinfecting affected surfaces and applying mold inhibitors to prevent future growth.

Our mold remediation approach includes detailed inspections, air quality assessments, and careful cleaning of mold-affected areas. This ensures that your property is not only restored but also protected against potential health hazards caused by mold exposure.

5. Carpet Restoration

Water-damaged carpets require specialized care to return them to their pre-loss condition. Our experts follow a meticulous process to restore your carpets while minimizing replacement costs:

  • Assessment: We determine the source of water damage to decide whether your carpet can be salvaged.
  • Water Extraction: If salvageable, advanced extraction equipment removes all remaining water.
  • Drying: High-grade air movers and dehumidifiers eliminate moisture to prevent mold or mildew growth.
  • Disinfection: Once dry, we sanitize the carpet to remove any bacteria or odors caused by water exposure.
  • Restoration: After completing the process, we return the carpet to its original state and reposition furniture or belongings to their rightful places. Throughout, we keep you and your insurance provider informed, ensuring transparency and peace of mind.

Water Damage Do’s and Don’ts


Repairing water damage is crucial, but safety comes first. Whether you’re facing water damage from heavy rain, flooding, faulty plumbing, or a leaking A/C or roof in Hampstead, NC, these tips can help reduce risks.

What to Do

  • Shut Off Water: Turn off your home’s water supply and contact a plumber.
  • Be Careful: Watch out for slippery floors, trip hazards, and exposed electrical wires.
  • Remove Water: Mop up as much water as you can. In cool weather, open windows to speed up drying; in hot weather, if safe, turn on your A/C.
  • Elevate Furniture: Remove loose cushions and prop up upholstered furniture.
  • Clear Rugs and Obstacles: Remove area rugs and pick up items from the floor.
  • Dry Storage Items: Open wet suitcases and boxes, drying them in sunlight if possible.
  • Protect Valuables: Move paintings and artwork to a safe, dry place.
  • Dry Clothes: Immediately dry all garments; hang fur and leather goods at room temperature.
  • Safeguard Furniture: Place aluminum foil or plastic under furniture legs on wet carpeting. Open drawers and cabinets gently to dry interiors.
  • Call PuroClean Immediately: Reach out to PuroClean of South Onslow at (910) 787-1881 for professional assistance.

What Not to Do

  • Don’t Use Regular Vacuums: Only use a wet/dry vacuum designed for water. Avoid using your household vacuum.
  • Avoid Electrical Appliances: Don’t use TVs, radios, computers, ceiling fans, or other electrical devices while standing on wet floors.
  • Don’t Touch Electrical Plugs: Refrain from plugging in or unplugging electrical appliances or touching anything plugged in.
  • Don’t Increase Heat: Keep interiors cool; mold thrives in warm, moist conditions.

They have helped me so much in my home with water issues/damage! What an incredible and professional team! I feel so much better now that they have been here and my home is safe and leak free!
Yvonne P.

Mr. McCall did an excellent job remediating our place. Was on-time and prepared. Would highly recommend.
Hamp S.

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Frequently Asked Questions

Below are the questions typically asked by our PuroClean customers:

What if I have a flood late at night and need help?

PuroClean of South Onslow is available 24/7 to assist with water damage restoration and cleanup. We respond promptly to restore your property as if it were our own. Call us anytime at (910) 787-1881.

How can I get a free estimate, or how much will it cost?

For a free estimate of our water damage restoration services, please call us at (910) 787-1881.

Does homeowners insurance cover flooding or water damage? Do you work with insurance companies to minimize costs and hassle?

Homeowners insurance typically covers sudden and accidental damage, like a burst pipe. However, flood damage is not covered by standard policies, regardless of the water source. Insurance also doesn’t cover water damage due to lack of maintenance. We work with insurance companies to help minimize your costs and hassle.

FAQs

What is involved in reconstruction?

Reconstruction may involve electrical, drywall, carpentry, or painting, flooring, cabinetry, roofing, permit acquisition, replacement or installation, project management or inspections and will dep[…]

Can I clean up mold myself?

Although it is always better to hire a certified mold removal company, you might be able to remove small patches of mold (less than 10 square feet) yourself . When you’re not sure how to remove m[…]

Can a leaking ceiling cause mold?

Yes. ANY moisture from any source inside of your home can cause mold. It is important to periodically check your home for leaks. If you notice moisture or water where it does not belong check it ou[…]

How do I clean up mold?

Removing mold efficiently is harder than most people think. First, you have to wear protective clothing to reduce exposure to mold. Then, you need to isolate the mold, so that it doesn’t spread t[…]

How do certified technicians typically handle water damage?

The first thing professionals do is remove damaged materials that will either be restored or discarded. Materials include baseboards, insulation, furniture, carpeting, upholstery, carpet padding, f[…]

The Water Damage Restoration Experts in Hampstead, NC

Our QuickDry System™

We use the PuroClean QuickDry System™, which applies psychrometric science—a proven method for managing dehumidification and temperature. This system effectively dries your water-damaged property in Hampstead, NC.

Water Removal Process

Our technicians treat your property and belongings with respect and care, removing both visible and hidden water damage.

Mold/Odor Removal

We sanitize areas affected by mold, removing contaminants that could become airborne using HEPA air filters and vacuums. This ensures your property is clean and safe.

Exceptional Service

Throughout the restoration and cleanup process, we prioritize your needs. We strive to exceed your expectations, ensuring your satisfaction with our water damage restoration services.

From flooding and heavy rains to burst pipes or broken appliances, water damage can happen unexpectedly. No matter the cause, PuroClean of South Onslow responds quickly to provide expert water damage restoration and cleanup. Our IICRC-certified team works diligently to restore your home or business in Southeastern North Carolina to its pre-damage condition, aiming to prevent further issues and avoid mold growth. Call us today at (910) 787-1881.

PuroClean Emergency Flood and Related Water Damage Restoration Services

  • Water Removal

  • Emergency Water Extraction

  • Drying & Dehumidification

  • Carpet Restoration

  • Carpet Cleaning, Deodorization & Spot Removal

  • Mold & Odor Removal

  • Reconstruction

Urgency and sensitivity

Understanding that water damage can be devastating, our “Paramedics of Property Damage™” respond with urgency and empathy—24 hours a day, seven days a week—to professionally restore your property in Hampstead, NC. We aim to ease your trauma by restoring your property with minimal disruption to your life.

Detailed and Accurate Assessments

Our professionals use advanced tools like moisture detectors and hygrometers to uncover the full extent of water damage, both seen and unseen. We help you overcome feelings of helplessness by clearly explaining the restoration process—what’s happening, what to expect, and how you can assist.