24/7 Emergency Response (864)285-3530

How long will this take?

Water mitigation is the cleaning, drying, and necessary deconstruction of a property after being affected by water damage.  This will normally take between three to seven days for the average […]

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Can I do the work myself?

Working in your own property is always an option.  However, it is important to remember that a professional mitigation company will have the knowledge and equipment to properly restore your […]

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Is my insurance company going to pay for this?

Only your adjuster can decide if the claim will be covered under your insurance policy.  We make every effort to help you through the claims process.  Ideally your only out-of-pocket […]

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Do I need to find a reconstruction contractor to do the repairs after the water restoration is done?

Many PuroClean Professionals provide Full Service to you including the replacement or repair of any structural items that have been damaged. Consult your local PuroClean office to see if they […]

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Is it okay for me to open the doors and windows?

Please do not open doors or windows. The equipment selected for every job and the process are based on having a “closed drying system.” Opening doors or windows will upset […]

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Can I turn the equipment off at night to save money or to reduce noise?

It is important that you NOT turn the equipment off. The drying process is most effective and most efficient when the equipment is allowed to run 24 hours every day. […]

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Is it okay to leave the equipment running all the time?

Yes! It is important that the equipment run 24 hours every day. This will provide the best possible drying process. […]

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Why is my property monitored so often?

Daily monitoring is one important aspect of the process. Industry Best Practices require this monitoring to insure that the drying process is proceeding properly. […]

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Why does PuroClean Emergency Recovery Services need access to my house or business?

Initially PuroClean needs to get into the home or office to do the emergency remediation and mitigation work. Then, during the drying process, PuroClean will need to return each day […]

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Do I have to leave my home or close my business during the restoration?

That depends on the amount of damage. It there is extensive damage it will not be possible to occupy the structure. However, every situation is different! […]

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