24/7 Emergency Response (910) 793-8586

A True Property Emergency is when there is standing water in the property. If there as been a water intrusion, through any source and you have standing water. Water that is in your property and the floor and or other materials are saturated. You need to call a restoration company to extract the excess water, remove any affected materials and set up commercial drying equipment. We consider standing water an emergency because the quicker we can respond to the loss and start the drying out process, less damage will occur to the property, furnishing and materials. A few examples of this is a broken pipe, overflowing washing machine, a hole pouring in water from the roof. This type of loss would be responded to immediately, regardless, of the time of day. Call us immediately and we will dispatch our team of qualified experts tp begin the process. It does not matter if it is a holiday or the weekend. We are here for you. Also, it important to note, that when there is a water loss, it is not necessary to have an estimate prior to starting the drying out process. In fact, the insurance industry wants the process to begin immediately; thus doing so will help keep the cost down for you and/or your insurance claim. In addition, the longer you wait to respond to the water loss it can increase further damage to your property causing inconvenience and frustration, and increase the cost.

If there is mold in your home, while it can cause anxiety for your family or employees. This is not considered a true property emergency. If you are concerned about mold in your property call us today to schedule an assessment or inspection. It is important to do a thorough inspection/assessment of the property to determine the cause of the mold or if in fact, it is mold Before treating the mold, the source of the moisture will need to be determined and corrected. For example, if you the source is from a slow leak from your toilet, you can call the plumber to have it repaired. Perhaps the mold is a product of high humidity, and you simply need to adjust the temperature in your home. In the meantime, we can start a written estimate for you. Once approved, we will get you on the schedule to begin the remediation process.

Other types of property damage that are considered NON-Emergent are biohazard, and hoarding cleanup, duct cleaning services. We strive to work within an efficient time frame to help restore your property to pre-loss conditions. If you have further questions, please call our office.