Great response time and friendly staff. They were upfront and honest in their assessment, and helpful at a difficult time. Definitely recommend.
The PuroClean people were professional and courteous. They answered questions in a complete and informative manner.
Bruce, I have to say your professionalism, honesty, and pro-activeness is not often seen. I truly appreciate it. I would be happy to refer/recommend your company.
I highly recommend Puroclean Disaster Response! They came immediately and did an excellent job. Chase and Scott explained the process to us and put our worries to ease.
PuroClean Disaster Response and their people presented themselves in a honorable way. I highly recommend them to Liberty Mutual and to any other company or homeowner required their service.
Service level unmatched. This is clearly a company focused on getting it right for the customer. Couldn't appreciate that more.
After a broken pipe caused significant flooding throughout our house, the PuroClean crew was supportive and efficient in clean up and demo. Chris and the guys were unfailingly kind, giving me time to process information about what the crew would be doing. Chris worked very hard to make sure that the house was as livable as possible - every single day. He did a wonderful job of planning work for each day so that he could leave the house clean and orderly for us. Chris really helped walk me through a very disruptive event.
5 star service and care from beginning to end of a super-stressful event. When the unexpected happens and you come home to a kitchen full of water (although I hope it never happens to you!) - Puroclean is the team that you want by your side throughout the whole process. It will never be fun for anyone to have water damage - but knowing that you can trust this professional company to dry everything out correctly, safely and completely - makes a bad situation much better. In addition to their professional expertise, Bruce and Scott were very responsive to my texts, extremely compassionate when I was upset, and they are just plain good people who are clearly in this business to help people - it is obvious they care. Every step of the way, they went above and beyond. Thank you Puroclean for getting us to the other side!
We had a very positive experience with this company! They responded to all of our needs very quickly and went out of their way to help us make sure everything was fully taken care of. We had mold in our crawlspace and after several issues were addressed, using several other contractors to fix the contributing water drainage problems, Scott came back and did another inspection to educate us of the status. They advised us thoroughly and honestly about the situation throughout our project--including advising us about how to save money on the project, even though I would have been more than willing to hire them to do more work. They were honest about what did and what did not need to be done on my project. I will absolutely call them again in the future if we have new problems. And I would highly recommend this company!
AWESOME!!! They showed up within 45 minutes, very professional and knew what they were doing. This is my second time needing a restoration company and I sure wish I'd had PuroClean the fist time.