Helping Property Management Companies in North Metro Atlanta with Emergency Restoration Services

Speak to a Business Development Specialist

(770) 720-2320

PuroClean is a Preferred Provider for Commercial Management Companies Nationwide

PuroClean is the go-to emergency restoration company for commercial property managers, real estate professionals, hospitality providers, manufacturers, retailers, and luxury commercial management firms. Available 24/7, we deliver full-service property emergency solutions tailored to your needs during critical situations.

  • With a robust North American network of over 475 offices, supported by a dedicated quality assurance and training organization, PuroClean combines nationwide reach with a personalized approach to property damage emergencies—saving you both time and money.
  • Our Paramedics of Property Damage™ are highly trained professionals specializing in emergency restoration. They provide expert services with compassion, understanding the emotional challenges property owners face during disasters.
  • At PuroClean, we respond to emergencies with one call, working diligently to restore properties to pre-loss condition. You can trust us to handle every situation with care, professionalism, and an unwavering commitment to your satisfaction.

Relentless Customer Service

Call us today and we'll connect you with a PuroClean franchise owner in your area.

Do you have an emergency plan?

Emergencies can occur without warning, leaving property managers and owners scrambling to minimize damage and disruption. With PuroClean’s Emergency Management Process (EMP), you can stay prepared and respond quickly to protect your property, your tenants, and your business.

Benefits of an Emergency Management Process:

  • Customized Emergency Plan: Develop a tailored response strategy to address property damage, providing clear guidance for you and your team during critical moments.
  • Risk Mitigation: Identify potential hazards and vulnerabilities that could lead to future damage. We help address these risks or notify you of necessary actions, reducing liability.
  • Accelerated Recovery: A pre-established plan with detailed documentation helps minimize delays and ensures your property is restored efficiently, getting you back to business sooner.
  • Improved Tenant/Owner Satisfaction: By delivering prompt and effective solutions, we enhance satisfaction for tenants and property owners. Additionally, every job includes third-party customer evaluations to ensure the highest service standards.

Comprehensive Emergency Management Portfolio

Your EMP includes a personalized and detailed portfolio designed to streamline your response and recovery:

  • Emergency Action Checklist: A step-by-step guide for immediate action in emergencies.
  • Preferred Response Partner: Enjoy priority service in critical situations to minimize downtime.
  • Advanced Contact Directory: Includes essential contact details for emergency services, utility shut-offs, and key personnel.
  • Work Authorization: Pre-approved limits allow us to begin restoration work immediately, reducing the extent of damage.
  • Local Resource Network: Provides contact details for fire departments, insurance agents, hospitals, power companies, and more.

Additional Portfolio Features

    • Photographs of key areas and equipment.
    • Utility shut-off locations for gas, water, and power.
    • Insurance policy information and other critical documentation.
    • Clear communication protocols for emergencies.

Long-Term Partnership and Quality Assurance

At PuroClean, we believe in building lasting relationships. Our commitment to quality is reflected in our one-year guarantee on workmanship and materials. By choosing our Emergency Management Process, you gain more than just a plan—you gain a trusted partner in safeguarding your property.

Prepare for the unexpected with PuroClean’s EMP and ensure you’re ready when it matters most.

Call (770) 720-2320

to speak to a business development specialist or email us at [email protected]

OR, request a sample emergency management process below.

Certified Priority Response

The Certified Priority Response (CPR) Program is specifically designed to lower claim costs while enhancing customer satisfaction. By adhering to strict certification standards, clear protocols, and pre-approved scopes of work, we ensure a seamless restoration process.

Our mission is to deliver reliable, 24/7 access, coupled with a fast, efficient, and cost-effective response—every single time!

CPR Badge

The CPR Process

  • You can assign a loss electronically or through our National Call Center at 800-775-7876.
  • Every CPR-certified PuroClean office will make contact within 60 minutes or less of assignment notification.
  • A CPR-certified PuroClean Representative will perform an on-site inspection within four hours of assignment notification.
  • A CPR-certified PuroClean Representative will provide an updated status report within 24 hours of site inspection. All reports, readings and real-time data will be obtained through our PuroMetrix™ claims management system.
  • A CPR-certified PuroClean office will transmit a complete package of supporting documentation within 48 hours of job completion.

Priority Response

PuroClean utilizes the full technology suite provided by Next Gear Solutions, which includes job management with PuroLogic; real-time homeowner communication with ProAssist; CRM and growth technology with LuxorCRM, and water mitigation documentation and compliance with MICA; and data analytics with BI Reporting. Adopting the Next Gear technology package creates a cohesive and efficient approach to PuroClean’s job management.

The first notice of loss comes into our National Call Center at (770) 720-2320, is then entered into PuroLogic Admin, and assigned to the closest CPR-certified PuroClean office. The certified PuroClean office then uses PuroLogic desktop and mobile to manage the job throughout its entire lifecycle from first contact with the customer through receipt of final payment. PuroLogic Mobile makes it easy to review upcoming tasks, track equipment, upload photos, and speak notes directly into the job file.

Partner with Experts in Restoration Services

At PuroClean, we take pride in making our partners look good. Our technicians are highly trained and certified, they use state-of-the-art equipment and techniques to effectively remediate property damage. Our many years of experience working with industry leaders like you, help us understand your needs and allow us to provide timely and detailed documentation so you can complete your files seamlessly.

Call (770) 720-2320

to speak to a business development specialist
or email us at [email protected]

PuroClean’s training center, the PuroClean Academy, is one of the most state-of-the-art facilities in the country for our industry. Here, PuroClean franchise owners and their employees have the opportunity to earn certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry’s top standard-writing agency. PuroClean also provides a unique opportunity for insurance companies to train in our facility to ensure their employees and others in the industry receive relevant and up to date hands-on training to better assist their customers.

The PuroClean Academy includes an IICRC-approved Applied Structural Drying (ASD) facility we affectionately call our “Flood House”. It is the focal point of real-life practical instruction. One of only 24 in the world, this is the premier ASD facility in the nation and assists us in providing the highest level of training for our franchise owners.