Job Descriptions:
Position: Lead Technician
Reports to: General Manager
Job Overview:
The primary job of the Lead Technician is to manage disaster response and/or crisis
management activities for water mitigation, fire restoration, mold remediation, and
bio-hazard clean-up. They meet with customers and walk them through the
process, assesses the scope of work as well as supervise, develop, and mentor other
technicians working on the job.
Experience/Qualifications:
- Minimum of 2 years field experience or;
- IICRC Water Restoration Technician (WRT) Certification REQUIRED and;
- IICRC Fire & Smoke Restoration Certification (FSRT) or;
- IICRC Applied Structural Drying (ASD).
Available 24 hours a day, 7 days a week to complete emergency jobs
Physical Requirements:
a. Valid Diver’s License and ability to drive company vehicles.
b. Able to lift and carry equipment weighing up to 75 pounds.
c. Able to work for extended time periods in large and confined spaces.
d. Able to work for extended periods of time with appropriate respirator
equipment – Must pass respirator fit test and medical evaluation.
Communicate the process to the customer and provide daily updates to
insurance partners and centers of influence.
Assess and evaluate job severity and extent of damages.
Understand and promote the operational systems used by the company:
a. Company CRM
b. Xactimate
c. MICA
Be able to train new employees on the specific responsibilities for
Technicians
Maintaining a professional, positive attitude and appearance at all times.
a. Must be willing to wear company provided uniform.
Develop a team culture with all field operations staff and other members
of the organization
The Lead Technician is responsible for:
Adhere to all OSHA and company safety procedures and standards.
Understanding adhering to the following restoration procedures
Water Damage Restoration Procedures
Mold Remediation Equipment and Procedures
Fire and Smoke Cleaning Tools and Procedures
Carpet Cleaning Equipment and Procedures
Demonstrating a “can do” attitude at all times as a team player and
completing all necessary paperwork when providing customer service.
Maintaining all equipment and vehicles at a clean and serviceable level at
all times.
