Restoring a Denver Home After a Toilet Overflow

Water Restoration

At PuroClean of Central Denver, we are proud to serve as the “Paramedics of Property Damage.” Recently, one of our trusted insurance agency partners referred us a job involving a Category 2 water loss caused by a toilet overflow on the main level of a home. The incident impacted both the main floor bathroom and the basement bathroom, requiring immediate mitigation to prevent further damage.

🔎 What We Found

During our inspection, we documented the following damage:

  • Basement Bathroom:
    • Drywall ceiling affected (25%).
    • Two drywall walls impacted (10%).
    • Baseboards damaged (6 LF).
  • Main Level Bathroom:
    • Hardwood flooring affected (50%).
    • Two drywall walls impacted (10%).
    • Baseboards partially affected.

The water intrusion spread across flooring, drywall, and baseboards, making containment and specialized drying essential.

🛠️ How We Responded

Following IICRC S500 industry standards, our certified technicians implemented a comprehensive restoration plan:

  • Inspection & Documentation:
    • Conducted a full inspection and uploaded photos to document the loss.
  • Drying & Equipment Setup:
    • Basement Bathroom: 1 large dehumidifier (LDH), 1 air filtration device (AFD), and 4 air movers.
    • Main Floor Bathroom: 1 LDH, 1 DryForce system with 2 mats, 2 air movers, and 1 AFD.
  • Demolition & Drying in Place:
    • Basement Bathroom: Dried onsite drywall ceiling (25%), drywall walls (10%), and baseboards (6 LF).
    • Main Level Bathroom: Applied floor mats to dry hardwood flooring (50%), dried onsite drywall walls (10%), and baseboards.
  • Final Steps:
    • Applied antimicrobial treatments to prevent secondary damage.
    • Set up containment and equipment to ensure thorough drying.
    • Used PPE and HEPA vacuuming to maintain a safe environment.

✅ The Results

After 4 hours of focused work by two technicians, the property was stabilized and moisture levels were reduced to safe, industry-standard levels. By combining targeted drying technology with minimal demolition, we preserved structural integrity while ensuring a safe environment for the homeowners.

The customer was extremely satisfied with our professionalism, clear communication, and efficiency. The insurance agency also appreciated the thorough documentation and timely updates, which streamlined the claims process.

Why PuroClean of Central Denver?

Water losses can be overwhelming, especially when they affect bathrooms on multiple levels of a home. At PuroClean, we follow strict industry protocols to ensure every job is handled with precision, compassion, and respect for the homeowner’s situation. Whether it’s a toilet overflow, appliance malfunction, or storm damage, our team is ready to respond 24/7.

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