PuroClean: The Preferred Provider for Top Insurance Companies Nationwide

PuroClean is the trusted choice for insurance professionals, claims adjusters, and agents seeking a reliable, 24/7 full-service property emergency restoration company. Known for our prompt and efficient service, PuroClean is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and offers a North American network of over 475 offices. This extensive network is supported by a robust quality assurance program and advanced training, ensuring exceptional results for every property emergency.

We understand that saving time and money is critical for insurance professionals, and we provide a personalized approach to property damage restoration that delivers on both fronts.

Why Insurance Professionals Choose PuroClean

  • 24/7 Availability: Immediate response when emergencies occur, day or night.
  • Certified Expertise: IICRC-certified technicians equipped with the latest training and techniques.
  • Comprehensive Coverage: Over 475 offices across North America, ensuring fast and efficient service anywhere.
  • Cost Efficiency: Personalized solutions that save time and minimize claim expenses.
  • Exceptional Customer Care: Compassionate and respectful service for home and business owners during difficult times.

The Paramedics of Property Damage™

At PuroClean, we’ve earned our reputation as The Paramedics of Property Damage™ for a reason. Our technicians are highly trained experts in emergency restoration, responding quickly and with compassion to restore homes and businesses to pre-loss condition. We pride ourselves on going above and beyond, treating every customer with respect and care during stressful situations.

With just one call, PuroClean technicians arrive ready to handle the toughest restoration challenges, doing whatever it takes to satisfy both the customer and the insurance professional.

A Trusted Partner for Insurance Professionals

PuroClean is committed to being your reliable partner in property restoration. When you refer PuroClean, you can feel confident knowing your customer is in expert hands. We’re here to help you deliver exceptional service, reduce claim costs, and provide peace of mind to those in need.

For a restoration partner you can trust, choose PuroClean—the name insurance professionals rely on every day.

Relentless Customer Service

Call us today and we'll connect you with a PuroClean franchise owner in your area.

Certified Priority Response

PuroClean’s Certified Priority Response (CPR) Program is specifically designed to help reduce claim costs while enhancing customer satisfaction. This is achieved through rigorous certification standards, clearly defined protocols, and pre-approved scopes of work that ensure transparency and efficiency from the start.

Our mission is to provide seamless 24/7 accessibility, followed by a prompt, efficient, and cost-effective response every single time. With PuroClean, you can trust that every step of the restoration process is handled with professionalism and care.

The CPR Process

  • Electronic or Phone Assignments: You can easily assign a loss through our National Call Center at 800-775-7876, or electronically for your convenience.
  • Rapid Contact: Every CPR-certified PuroClean office guarantees contact within 60 minutes or less of receiving an assignment notification.
  • On-Site Inspection: A CPR-certified PuroClean Representative will perform a comprehensive on-site inspection within four hours of receiving the assignment.
  • Timely Status Updates: Within 24 hours of the site inspection, we will provide an updated status report, including all pertinent details. These updates, along with real-time data and readings, are managed through our advanced PuroMetrix™ claims management system.
  • Complete Documentation: Within 48 hours of job completion, a CPR-certified PuroClean office will transmit a complete package of supporting documentation, ensuring transparency and accuracy.

Get the Results You Need.

Partner with PuroClean!

Increased customer retention and reduced loss expenses are key elements that make partnering with PuroClean the right property restoration company for your claims department. Relentless, as well as results – will prove to save you time AND money when you choose PuroClean. Call one of our Business Development team members today to start a relationship and build your national account program.

 

Call: (713) 250-8800 to speak to a business development specialist or email us at [email protected]

Priority Response

PuroClean utilizes PuroLogic — a claims management system as part of our Certified Priority Response (CPR) program for loss notice assignment, job data collection, and reporting back to the insurance company, adjuster or claims manager. This system allows all our offices to run their business efficiently while providing the superior customer experience PuroClean clients have come to trust.

The first notice of loss comes into our National Call Center at 800-775-7876, which is then entered into PuroLogic and assigned to the closest CPR-certified PuroClean office. The certified PuroClean office then manages that job using PuroLogic to provide the insurance client access to data in real-time as job information is uploaded to the system both from the office and in the field using handheld tablets. The system shows moisture readings and mapping, photos, and job diary documentation, as well as digital customer signature, captures. PuroLogic can also easily be used for centralized billing for regional and national clients.

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PuroClean’s training center, the PuroClean Academy, is one of the most state-of-the-art facilities in the country for our industry. Here, PuroClean franchise owners and their employees have the opportunity to earn certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry’s top standard-writing agency. PuroClean also provides a unique opportunity for insurance companies to train in our facility to ensure their employees and others in the industry receive relevant and up to date hands-on training to better assist their customers.

The PuroClean Academy includes an IICRC-approved Applied Structural Drying (ASD) facility we affectionately call our “Flood House”. It is the focal point of real-life practical instruction. One of only 24 in the world, this is the premier ASD facility in the nation and assists us in providing the highest level of training for our franchise owners.

Partner with Experts in Restoration Services

At PuroClean, we take pride in making our partners look good. Our technicians are highly trained and certified, they use state-of-the-art equipment and techniques to effectively remediate property damage. Our many years of experience working with industry leaders like you, help us understand your needs and allow us to provide timely and detailed documentation so you can complete your files seamlessly.

Call: (713) 250-8800 to speak to a business development specialist or email us at [email protected]