Reviews

I’m very grateful that I found PuroClean when I was dealing with issues in my unit and struggling to get support from my property management. From the beginning, their team was professional, responsive, and extremely thorough. Their attention to detail during the inspection was impressive, and they took the time to carefully assess everything and explain the findings clearly. A special thank you to Jose, the project manager, and Sam, the manager/inspector, for their professionalism and support throughout the process. They were both knowledgeable, patient, and made sure my concerns were taken seriously. Their customer service truly made a stressful situation much easier to navigate. It’s rare to find a company that is both highly professional and genuinely cares about helping their clients. I’m very thankful for their help and would absolutely recommend PuroClean to anyone who needs reliable and thorough restoration services.

I had PuroClean mitigate my bathroom after a leak. They did an excellent job and were communicative, professional, reliable and trustworthy through the entire process. I highly recommend PuroClean for any mitigation or remediation work you may need.

I had an emergency water damage concern and Robert arrived within 24hr to assess my property and investigate the source of my concerning water leak. He thoroughly investigated the piping in the crawl space of my home as well as the moisture levels inside my house, ultimately determining that I had a burst pipe in 2 locations with the water trajectory pointing down away from the wood frame of the house. This was a massive sigh of relief, as it suggested little concern for water damage, and I was so grateful for how honest and clear Robert was with his communication. I highly recommend Robert and PuroClean to anyone that has any concerns about potential water damage. They are a very trustworthy, reliable service.

Absolutely in love with PuroClean. We had a company come do water remediation that fell way below acceptable (left things wet that they said they had taken out, did not do mold remediation, etc. Outside of also just being rude in general as if it was an inconvenience to come do our job.) We called our insurance agent and switched to PuroClean, an independent local company, and have never been happier with a decision. Sarah and Steph in the office are so polite and quick, they had someone out so quickly (Stefan, who is also wonderful and explained the whole process step by step). He quickly identified what the other company had missed and within three days had a pod and a dumpster delivered and a crew came out to sort through our stuff, remove trash and wet wood, and wiped and sanitized everything. The crew themselves were so nice and friendly (two women named Bri, and a woman named Honor) and SO quick at their jobs. I cannot recommend PuroClean enough. If I could give more than five stars I would.

My dad recently had water damage at his house. We called our insurance and were given the number to Puroclean for remediation. I called and spoke to Sam Padilla who was very helpful and able to get someone out right away. Aaron was very informative during his inspection and gave us a good idea of what to expect moving forward. Kelvin Ramos was the onsite technician and extremely helpful, patient, and communicative. Kelvin was willing to answer any questions we had, and is truly a kind person. He and his crew worked exceptionally hard and were very professional. We truly appreciate the care Kelvin and his team put into their work. Thank you Sam for your patience and communication as well.

Having an unfortunate experience like water damage in your home can be extremely stressful. PuroClean is responsive and professional. The on-site remediation team led by Kevin Ramos, and his techs Marcus, Joel and Henry have been informative and courteous. Also Aaron who is in the office, provides great customer service, communicates often and able to answer my many questions.

We used Puro Clean for mold remediation in our home. Wow, these guys really know their stuff. They were efficient, clean, meticulous, and professional. They far exceeded my expectations. They were considerate about minimizing any disruption to us. As a property manager, I have hired hundreds of contractors so I believe I have a good perspective about the quality of their work. Puro Clean gets an A+. I would use them without hesitation. Try them, you will be pleased!

I'm writing to let you know how impressed I am with the excellent level of service you provided with regard to the work done at my home. I would like to thank the entire Puroclean staff (management, office reception, field repair service, inside sales and service) for providing me with excellent customer service when a leaky roof resulted in the need for water mitigation and mold remediation service. Sam Padilla truly took charge and exercised great leadership and service, to which I am very grateful. Jose Navarro was kind and courteous and kept me in the loop. Kelvin Ramos managed the repair and restoration of the damage portion of our home. Kelvin is an extraordinary communicator; he kept me informed at every stage of the process. I will be eternally, grateful and appreciative for not only the service provided by Puroclean, but for the individuals themselves who extended themselves more than the extra mile to work to make sure my home was restored. The entire crew did their work in an extremely proficient and professional manner. Kelvin, Henry Chan, Bernardo Martinez, and Victor Delgado were prompt and skilled at their trade. You guys are real professionals, and it was a pleasure getting to know you and watching the good work that you do. I was so pleased with the way you cleaned up when the job is finished. We could not have requested a better group of men. Your company is definitely the stand out leader for customer service, and excellence in the industry. It goes without saying that although I hope I never need emergency water or mold restoration service in my home again, I wouldn’t hesitate to contact Puroclean and work with them again. I would recommend this company without hesitation to anyone who is in need of these services. Ronda Giardini

The Puroclean crew did a fantastic job of demoing and remediating the water damage we suffered after a leak in our bathroom. They were quick and efficient and very, very neat. Everything that had to go was removed without disturbing remaining finishes. All debris was wrapped up and removed daily, and areas out side the work zone stayed clean and dust free. Workers were terrific and responsive to my concerns. I would highly recommend Puroclean!

Updated review: I eventually was able to connect with the professionals at PuroClean and they’ve been exceptionally helpful. They’ve given us guidance and referrals to help with our water and asbestos issues; even when the business wasn’t something they could help with directly. Doug and team have been helpful and I would recommend reaching out if you’re in need.

Very professional, kept me informed about job, on time!

I had an unexpected water damage to my home, a claim was filed and Jose Navarro from puroclean came out to inspect and informed me of the damage and what needed to be done and how long it would take. The next day puroclean was at my house to prepare for the restoration. They taped off everywhere it was needed and proceeded with the job at hand. I was informed my Jose on a regular bases on updates. They did a fantastic restoration job and left the property in clean shape for the repair contractors I would highly recommend them.

Doug and his crew is caring and very professional. They always prioritize the homeowner over themselves

From the start Puroclean was exceptional. What was a disaster was made whole again. Very professional and any questions or concerns I had we’re throughly answered. I would recommend Puroclean to anyone in a minute!

We had the unfortunate experience of having to deal with a water leak in our kitchen. Upon speaking with our insurance agent, Doug and his team at PuroClean were recommended. We gave Doug a call and we can't say enough good things about him and his team. Simply put, they were efficient, had great communication, and were always on time. Being new home owners, we were a bit nervous because we didn't have any idea what to expect. This is where we are most thankful for Doug and his team. Not only did they come out and use high-tech equipment to measure all the moisture levels in our walls, but they were also so kind as to document everything for us, allowing us to have solid evidence to show our insurance company. Doug also spent what we would consider to be a significant amount of time answering all of our many, many questions. He was patient, kind, and overall incredibly helpful. Again, we can't emphasize enough how thankful we are for Doug and his team. If you're dealing with the unfortunate event of a water leak, don't stress. Give Doug a call. We're very confident he will take good care of you. Thanks, Doug!

I had an outstanding experience. Highly professional, prompt, efficient, and they executed the needed work expertly.

This firm provided excellent customer service along with top notch performance and transparency. Doug was an asset throughout this process, with our family's best interest being his primary concern. He was patient, communicative and trustworthy. We are happy to have a mold-free home and plan to recommend Doug and his team to anyone and everyone with a mold problem.

Doug was amazing! He promptly answered my service call, arrived on time, explained everything they were going to do. He kept me informed as to the extent of the damage. I could tell immediately that he was quite experienced in this kind of work. The PuroClean crew took extra steps to ensure my safety during the dry out process. Although this is not the type of service you choose to have, the service provide by Doug & PuroClean completely exceeded my expectations.

I purchased what I thought was my dream home even though I could see mold around the Jacuzzi, and had a mold test done which was positive. The mold test showed mold that wasn't terribly toxic so I decided to take a chance on the remediation being simple. It turned out that after demolition of the bathroom, and scrubbing and treatment, the mold test was still not clear, and more mold was found, all the way to the exterior of the house and on an interior wall into an adjoining office. I was out of town on a family emergency, and totally freaked out by this news, wondering if I would be rebuilding the whole house. My PuroClean rep, Doug Akins, was honest but reassuring, and worked in the further demolition so as not to take another month for another appointment. This time, after the demolition, scrubbing and treatment, the mold test came back clear, and the reconstruction has begun. Thanks to Doug, my sanity is saved, and my dream house did not turn out to be a nightmare. Thank you, Doug!

Thank you Doug for taking the time to meet with me to help our clients recover from water losses in their homes. The tips you gave me will definitely be a benefit for my clients. Thank you again, Eric Lenahan - State farm Agent in Seal Beach

I had a terrible slab leak. I called PuroClean and they got to the job immediatly! The owner was very polite and professional. I would contact them and reccomend them anytime.