PuroClean was timely and professional in cleaning up the water damage in the lower level bathroom of our townhouse due to a frozen pipe burst. Tenzin Jigme was the field manager who arrived promptly (20-30 min.) after the emergency call. He was calm and guided us on shutting off the main valve, providing next steps for a homeowner's insurance claim and organizing a timeline for the cleanup. His team quickly removed the wet furniture and installed large fans to dry out the carpet and bathroom. We were surprised by the smooth and well-organized cleanup process, including drywall repair. Overall, I would recommend PuroClean and working with Tenzin Jigme.