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“Homeowner Sensitivity – Cleaning vs. Restoration” is a continuing education course that explores the balance between technical expertise and customer care in property recovery. Participants will learn how to communicate effectively with homeowners, manage expectations, and distinguish between cleaning and restoration processes. The course emphasizes empathy, professionalism, and trust-building to ensure positive client experiences during stressful loss situations.
PuroClean of Middlesex 
PuroClean of Middlesex