PuroClean Water/Mold/Fire Damage Experts Water damage can strike when you least expect it—whether it’s from a burst pipe, heavy rains, or a faulty appliance. And here in Charlotte, NC, where sudden summer storms and aging plumbing are common in neighborhoods like Dilworth, Ballantyne, and NoDa, knowing what to do in the critical first moments can save you time, stress, and money.
At PuroClean Charlotte, we’ve helped countless homeowners recover quickly and safely after water emergencies. Here’s your go-to guide on what to do immediately after discovering water damage in your home.
1. Stop the Water Source
The first step is always to identify and stop the source of water. If it’s a burst pipe, locate your main water shutoff valve and turn it off. In Charlotte homes, this is usually found in the basement, crawlspace, or utility closet.
If the water is coming from a roof leak or storm-related flooding, try to contain it with buckets, towels, or tarps while you wait for help. For severe flooding, never try to enter standing water until you’re sure it’s safe.
🛑 Safety Tip: If water is near electrical outlets or wiring, turn off the power in that area and leave it off until inspected by professionals.
2. Contact a Local Water Damage Restoration Company
Time is of the essence. Water can begin to cause serious structural and mold damage in as little as 24-48 hours. That’s why you should call a trusted local restoration team like PuroClean Charlotte immediately.
We offer 24/7 emergency water damage restoration and serve neighborhoods across the Charlotte metro, from University City to South End.
📞 Call us anytime at (704) 243-4484 or contact us here.
3. Document the Damage for Insurance
Before cleanup begins, take clear photos and videos of all affected areas. Document soaked carpets, damaged furniture, wet drywall, and any visible mold or mildew.
This evidence will help with your homeowner’s insurance claim and can speed up the reimbursement process. Not sure what your policy covers? The North Carolina Department of Insurance provides helpful resources for understanding flood and water damage coverage.
4. Start Initial Cleanup (If Safe)
While waiting for the pros, you can begin removing excess water if it’s safe to do so:
- Use towels or a wet/dry vacuum
- Move furniture away from wet areas
- Set up fans and open windows to begin drying
- Lift rugs and remove them to dry separately
Avoid using household appliances in wet areas and do not tear out drywall or flooring yourself—you could expose dangerous mold or worsen structural issues.
5. Watch for Signs of Mold Growth
One of the biggest risks after water damage is mold, which thrives in warm, moist conditions like we often see during Charlotte’s humid summers. Keep an eye out for:
- Musty odors
- Discoloration on walls or ceilings
- Peeling paint or bubbling drywall
If you notice any of these signs, check out our blog on Top 5 Signs You Have Mold in Your Home and call a professional right away.
6. Call Your Insurance Provider
Once your home is stabilized, contact your insurance company to report the claim. Provide the photos and documentation you gathered and follow their instructions closely.
At PuroClean of Charlotte, we work directly with your insurance adjuster to ensure the restoration process is as smooth and stress-free as possible.
Need Water Damage Help in Charlotte?
If you’re dealing with water damage in your Charlotte home, you don’t have to handle it alone. PuroClean Charlotte is your trusted partner in fast, effective property restoration.
✅ 24/7 Emergency Response
✅ Locally Owned and Operated
✅ Certified and Insured Technicians
✅ We Work with All Insurance Providers
📞 Call us now at (704) 243-4484 or request help online.
PuroClean Charlotte – The Paramedics of Property Damage®
Fast. Friendly. Local. We’re here when you need us most.
PuroClean Water/Mold/Fire Damage Experts 