Compassion and Care: Helping a Distressed Homeowner After Smoke Damage

Fire and smoke damage can rattle even the calmest among us. It’s a highly stressful event that affects everything and everyone involved. The intense heat emitted by the flames can often cause structural damage to a property, while smoke and soot can corrode metal fixtures and cause discoloration and unpleasant odors.

When a residential or commercial property sustains fire damage, it’s best to seek professional assistance immediately to avoid further deterioration. Given the urgent nature of fire and smoke damage, hiring a property restoration company is essential. At PuroClean of Shreveport, we offer superior restoration services for fire and smoke damage, water damage, mold removal, and biohazard cleanup, available 24 hours a day, seven days a week.

Kindness When It’s Needed Most

Recently, we assisted with the fire damage restoration of a home near Mansfield, Louisiana. A fire broke out in the bathroom, resulting in damage requiring partial demolition and reconstruction.

The fire damage took a toll on our client, an 85-year-old widower who lived alone with his canine companions. He refused to leave his dogs because he wanted to care for them, so to alleviate his worries, our empathetic team worked around them to conduct the restoration process.

Our benevolent technicians were there every step of the way for our senior client during the pack-out process. We packed 103 boxes and all of our client’s furniture. There were moments when our client had difficulty understanding what was happening, so we patiently took the time to explain the process and reassure him everything would be okay.

The pack-out process took one week from start to finish, and we filled up a 15-yard dumpster with our client’s personal belongings. Currently, our team is in the process of cleaning the items before beginning the restoration.

Our kindness truly touched the man during a delicate time in his life. When he received an estimate for the damage, he could not download the file because he had no smartphone or computer. We went to the insurance agency to get a copy for him and make his life a bit easier. We were honored to have the opportunity to talk with him and listen to his story while making a difference in his life.

Contact PuroClean of Shreveport for Professional Smoke Damage Restoration

Smoke damage can be challenging, but our skilled technicians are available around the clock to provide exceptional property damage restoration services. We are committed to providing prompt fire and smoke damage mitigation services. Day or night, our compassionate team is always ready to assist you and restore your property to its pre-loss condition. Please visit our website or contact us at (318) 532-6700 to schedule an appointment today.