PuroClean of Wilton was contacted by me to take care of water damage resulting from frozen pipes in the garage due to a heating failure. When I called I was immediately greeted by a friendly and informative representative. Alejandro, the owner, got back to me almost immediately and we had a friendly and informative initial discussion on the phone. I was asked if i needed immediate action but I did not since the pipes had already been replaced by my plumber. It was nice to know emergency service was available if it had been needed. Alejandro came to the house, surveyed the damage and had an estimate to me within 24 hours. He is knowledgeable, professional and a pleasure to work with. Long story short...I hired them and the work started within a few days, and with the addition of a few extra items, was professionally completed within the expected time frame. For me, communication is everything and I was totally satisfied with the frequent updates and status reports. Alejandro is a pro and I would call them again in an emergency. I also feel very comfortable recommending them.