Water Damage Cleanup in Elgin, IL after a Septic System Failure

In January 2020, we provided water damage cleanup in Elgin to a family of six — two parents, two kids, and two dogs. Our job was to remedy an older water damage repair job that wasn’t done properly by another company back in September 2019.

After a septic system failure that led to home flooding, the insurance agent referred them to a restoration company they knew. Unfortunately, that company was unable to successfully complete the cleanup and mitigation work.

Because of the poor work that was done, the homeowners were very unhappy. They even had to move out of their home for a while and had to deal with a large mess — even after voicing their concerns to the adjuster. This is where PuroClean Disaster Services came in.

Providing water damage cleanup in Elgin to fix an incomplete repair job

Our team not only showed up and scoped the job but put the homeowner’s worries to rest, too. We scheduled a full cleanup of the house. We needed to complete the task fast, considering the difficult situation the clients were in.

The family had been living in their basement since September of 2019. Also, they had recently left the residence for a week during the replacement of the floors. We were adamant about getting into the home right after the floors had been finished. We completed the job in a single day in January 2020.

The clients were thrilled with the results

The family was very content with not only the turnaround time but also with the attention to detail and the hospitality of the techs. They also appreciated our thorough communication with the adjuster about the cleanup.

We received a Certificate of Satisfaction (COS) with astounding remarks. Steve Maloney, our senior estimator, really paved the way for communication between the homeowners and the adjuster. The homeowners said the original restoration company never communicated with them. Steve was able to provide them with a scheduled timeline, along with explaining the cleanup process.

Jason Lawson, one of our technicians, also received high reviews for his ability to work efficiently without delay. He played an important role in getting the family back into the home and back to their day-to-day routine.

The homeowners told us they would highly recommend PuroClean to friends and family. Taking over from where another company left off and completing the job successfully is just one way PuroClean Disaster Services distinguishes itself in the Chicagoland marketplace.

For water damage restoration in Elgin, contact PuroClean Disaster Services

When experiencing a flooding problem, call someone you know you can trust. PuroClean Disaster Services has been servicing the Chicago area for over 10 years and has had hundreds of happy customers. No matter the type and stage of water loss, our restoration technicians stand ready to provide water damage cleanup in Elgin and other communities near Chicago.