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Residential Property Restoration Services in Raleigh, NC

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Expert Restoration Services for Residential Customers in Raleigh, NC

When fire, smoke, water, mold, or a biohazard damages your home, the experience can be overwhelming. The emotional toll of property damage, coupled with the disruption to daily life, can leave families feeling helpless. At PuroClean, we understand the challenges homeowners face during these difficult times, and we are here to provide dependable and compassionate restoration services for residential customers in Raleigh, NC, 24 hours a day, seven days a week.

Restoring Homes, Restoring Peace of Mind

At PuroClean, our mission is to reduce damage, restore your property to its pre-loss condition, and minimize the effects of unexpected disasters. We act quickly and efficiently to address the damage, helping you regain a sense of normalcy as soon as possible. Known as “The Paramedics of Property Damage®,” we’ve earned our reputation for delivering competent, timely, and compassionate care to homeowners during property emergencies.

Our professionals are highly trained to handle even the most difficult situations at a moment’s notice. Whether your home has been affected by water, fire, mold, or biohazard contamination, we are committed to restoring your property efficiently while maintaining the highest level of care and professionalism.

Why Choose PuroClean?

We understand that property damage can be both stressful and costly. Here are some important facts that highlight the potential impact of property disasters:

  • Water Damage: The average cost of water damage to a home ranges from $2,500 to $4,500. Immediate action is crucial to prevent further damage.
  • Mold Growth: Mold can lead to serious health issues, including chronic inflammatory response syndrome (CIRS). Proper remediation is essential for your family’s safety.
  • Biohazards: A sewage backup or other biohazard event exposes you and your loved ones to dangerous contaminants. Professional cleanup ensures a safe environment.
  • Fire Damage: Every 60 seconds, $15,000 worth of property is lost to fire. Quick restoration minimizes losses and helps you rebuild faster.

At PuroClean, we go beyond simply restoring your property. We provide personal attention and support throughout the process, ensuring your home is restored, and your peace of mind is intact.

Comprehensive Restoration Services in Raleigh, NC

We employ the latest techniques, advanced equipment, and proven procedures to deliver unparalleled restoration services for residential customers in Raleigh, NC. Our team is dedicated to salvaging what can be saved and making all necessary post-mitigation repairs to restore your home to its original condition.

Our services include:

  • Water Damage Restoration: Rapid water extraction, drying, and dehumidification to prevent further damage and mold growth.
  • Fire and Smoke Damage Restoration: Cleaning, deodorizing, and restoring fire-damaged areas to pre-loss condition.
  • Mold Remediation: Identifying and safely removing mold while addressing sources of moisture to prevent recurrence.
  • Biohazard Cleanup: Safe and thorough cleanup of hazardous materials, including sewage, ensuring your home is safe for your family.

Our Promise to You

At PuroClean, we are driven to deliver an unmatched service experience—quickly, professionally, and ethically. Our compassionate approach ensures that you and your family feel supported during the restoration process. We are committed to:

  • Restoring your home and your sense of security.
  • Providing expert care and attention to every detail.
  • Salvaging everything that can be saved to reduce costs and maximize restoration.
  • Making all necessary repairs to restore your home to its original state.

When you trust PuroClean to handle the job from start to finish, you’ll benefit from significant claim savings and the peace of mind that your property is in expert hands.

Contact PuroClean Today

If your home has been affected by fire, water, mold, or biohazards, don’t wait. Contact PuroClean for expert restoration services for residential customers in Raleigh, NC. We are here to help you through every step of the process, providing compassionate care and professional restoration to bring your home—and your life—back to normal.

Expert Restoration Service

PuroClean technicians are highly trained and certified, and use state-of-the-art equipment and techniques to effectively remediate property damage.

Recommended
If you’re looking for a company like PuroClean, chances are you’re in the middle of a very stressful experience and you’re looking for a seasoned professional that you can trust to guide you through the process and get your home and your life back on track. That’s what we needed, and Glenn seemed to suit our needs. But while he initially presented himself as eager to help and willing to guide us every step of the way, once we were in the thick of it and at his mercy, we experienced broken promises, and a sudden hostile personality change. From literally saying the words, “I’m here to explain it all to you, if you have the same question ten times that just means it’s important and you need to understand”... to... “I can’t keep going over this with you, if you don’t sign I’m going to have my crew leave immediately”— all because I asked him to explain what effect the form had on the work they would do that day. His crew confirmed there would be no difference, they would be completing a peroxide spray down of the crawl space whether we were waiving post clearance testing, or not. Glenn also told me that when our dry-out was complete, he could have his floor guy to us immediately and without delay. I stressed this to him more than once, because I know how busy contractors are these days and I was trying to keep things moving. He told me his guy would come immediately. Then I asked about how this contractor would be paid, and he said, “I pay my guys, and then when your insurance check comes, you pay me.” But suddenly, the day before the flooring guy is due to come out, I get mixed messages and ignored (first, a text stating we would need to pay in full; then, a conversation in which he blamed Siri for the misinformation and stated we would just need to pay the deductible (which we had explained several times that we had already satisfied); and then, promises to look into it and get back to me by the end of the day which he did not do). Along the way he made several small promises (ie to check in with the air quality testing company to see if our report could be expedited, to check in by text daily about progress, to return a call “after my conference call” which he never did, only responding a day later upon my follow up.) Ultimately, with about twelve hours until his floor guy was due to show up, he finally answered by text to say that PuroClean would no longer be able to help with repairs as they were “too busy”. When I reminded him he said all along that the very guy he was sending was to be his subcontractor, he admitted his lie. At that point, we had (THANK GOODNESS!) already hired a different floor contractor to come. Now, the good. The techs are great. Wayne, especially, went above and beyond to answer all of my questions and concerns, and never seemed annoyed by my desire to understand. He even told me he worried that him/his crew may have damaged by dryer, since there was a dent on top. A photo I had taken prior to the start of work showed it was pre-existing, but I was so heartened by his honesty even when it may have been a liability to himself. He was great, a real asset to the company. It’s too bad they couldn’t have someone like him on the customer service end of things. That said, Wayne was the only positive part of the experience with PuroClean, and unfortunately, that was not enough to overcome how terrible of an experience we had with Glenn.
Donna Mahersi
April 12, 2021
Recommended
Good Honest Trust worthy People who get the job done efficiently and to your satisfaction.
Shirley Lee
March 20, 2018
Recommended
If you’re looking for a company like PuroClean, chances are you’re in the middle of a very stressful experience and you’re looking for a seasoned professional that you can trust to guide you through the process and get your home and your life back on track. That’s what we needed, and Glenn seemed to suit our needs. But while he initially presented himself as eager to help and willing to guide us every step of the way, once we were in the thick of it and at his mercy, we experienced broken promises, and a sudden hostile personality change. From literally saying the words, “I’m here to explain it all to you, if you have the same question ten times that just means it’s important and you need to understand”... to... “I can’t keep going over this with you, if you don’t sign I’m going to have my crew leave immediately”— all because I asked him to explain what effect the form had on the work they would do that day. His crew confirmed there would be no difference, they would be completing a peroxide spray down of the crawl space whether we were waiving post clearance testing, or not. Glenn also told me that when our dry-out was complete, he could have his floor guy to us immediately and without delay. I stressed this to him more than once, because I know how busy contractors are these days and I was trying to keep things moving. He told me his guy would come immediately. Then I asked about how this contractor would be paid, and he said, “I pay my guys, and then when your insurance check comes, you pay me.” But suddenly, the day before the flooring guy is due to come out, I get mixed messages and ignored (first, a text stating we would need to pay in full; then, a conversation in which he blamed Siri for the misinformation and stated we would just need to pay the deductible (which we had explained several times that we had already satisfied); and then, promises to look into it and get back to me by the end of the day which he did not do). Along the way he made several small promises (ie to check in with the air quality testing company to see if our report could be expedited, to check in by text daily about progress, to return a call “after my conference call” which he never did, only responding a day later upon my follow up.) Ultimately, with about twelve hours until his floor guy was due to show up, he finally answered by text to say that PuroClean would no longer be able to help with repairs as they were “too busy”. When I reminded him he said all along that the very guy he was sending was to be his subcontractor, he admitted his lie. At that point, we had (THANK GOODNESS!) already hired a different floor contractor to come. Now, the good. The techs are great. Wayne, especially, went above and beyond to answer all of my questions and concerns, and never seemed annoyed by my desire to understand. He even told me he worried that him/his crew may have damaged by dryer, since there was a dent on top. A photo I had taken prior to the start of work showed it was pre-existing, but I was so heartened by his honesty even when it may have been a liability to himself. He was great, a real asset to the company. It’s too bad they couldn’t have someone like him on the customer service end of things. That said, Wayne was the only positive part of the experience with PuroClean, and unfortunately, that was not enough to overcome how terrible of an experience we had with Glenn.
Donna Mahersi
April 12, 2021
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FAQ

Is my loss a covered claim?

[VIDEO] It depends on your specific policy. Call your insurance agent and/or adjuster to find out if the loss is covered in your policy. [...]

Can I put out an electrical fire with water?

[VIDEO] No! Water conducts electricity and can deliver a potentially deadly electric shock. If the fire is from an appliance and you can safely unplug it, go ahead. You can [...]

What is the first thing I should do after a fire?

[VIDEO] Call PuroClean to come to your home to help do an assessment of the extent of the damage! They can begin remediation efforts immediately – which is the best [...]

What is the powder in a fire extinguisher?

Monoammonium phosphate, ABC Dry Chemical, ABE Powder, tri-class, or multi-purpose dry chemical is a dry chemical extinguishing agent used on class A, class B, and class C fires. It uses [...]

How long will the restoration process take?

The length of time varies on the extent of the damage. Additionally, local authorities and your insurance agent will also want to investigate the damage before the restoration company can [...]