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Hoarding Cleanup in Raleigh, NC

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Hoarding Cleanup Services in Raleigh, NC

PuroClean Disaster Response Services offers professional hoarding cleanup services to help you address cluttered and unsafe living conditions with compassion and discretion. We understand that hoarding situations can feel overwhelming and embarrassing for those involved. Our team specializes in restoring homes affected by hoarding, helping property owners and families reclaim their spaces safely and respectfully.

Hoarding Cleanup

The Challenge of Hoarding

Hoarding is a complex condition that can escalate over time, leading to hazardous living environments. In many cases, individuals struggling with hoarding may isolate themselves, avoiding family, friends, and anyone offering help. Hoarding can lead to emotional distress and create physical risks within the home, such as fire hazards, trip hazards, and exposure to unsanitary conditions.

At PuroClean, we not only handle the physical cleanup but also offer support to property owners and families to navigate the emotional challenges associated with hoarding.

Signs and Symptoms of Hoarding:

According to the Mayo Clinic, common signs of hoarding include:

  • Excessive accumulation of items with no practical purpose or space to store them
  • Difficulty discarding or parting with items, regardless of their value
  • Strong emotional distress when considering getting rid of possessions
  • Cluttered living spaces where rooms become unusable
  • Persistent indecisiveness, procrastination, and difficulty organizing

Common Issues in Hoarding Situations:

  • Stacks of newspapers, clothes, or sentimental items
  • Trash or food buildup leading to unsanitary conditions
  • Strong, unpleasant odors throughout the property
  • Structural damage caused by deferred maintenance or hidden water damage
  • Obstructed access to critical areas like kitchens, bathrooms, or exits

Hoarding Cleanup Hazards

Hoarding cleanup in Raleigh, NC often involves serious health and safety risks, including:

  • Health Hazards: Mold, bacteria, and pest infestations can thrive in hoarded spaces.
  • Fire Hazards: Excessive clutter can block fire exits and fuel fires.
  • Structural Damage: Long-term neglect can lead to roof leaks, water damage, and compromised structural integrity.
  • Cleaning Hazards: Hidden issues, such as hazardous biohazards, can complicate cleanup efforts.

Due to these risks, it’s essential to rely on trained professionals like PuroClean to handle hoarding cleanup safely and effectively.

The PuroClean Solution

At PuroClean Disaster Response Services, we approach hoarding cleanup with compassion, empathy, and professionalism. Our goal is to work alongside property owners, families, and caregivers to develop a cleanup plan that respects the needs and sensitivities of everyone involved.

Our Hoarding Cleanup Process:

1. Initial Inspection:
We begin with a thorough inspection of the property to assess health and safety risks. Based on our findings, we create a customized cleanup and remediation plan tailored to the unique needs of your situation.

2. Safety Measures:
Safety is our top priority. Our team uses proper personal protective equipment (PPE) and follows all local, state, and federal regulations to ensure a safe cleanup process. We also implement emergency solutions, such as fire extinguishers and insect control, if necessary.

3. Decluttering and Sorting:
We collaborate with property owners to declutter and sort items. Salvageable items are separated into “keep” and “donation” piles, while unsalvageable items are properly disposed of. We handle all trash and debris in accordance with local laws and regulations.

4. Cleaning and Disinfecting:
Once the property is decluttered, we perform forensic cleaning to remove biological contaminants and sanitize surfaces. This includes applying EPA-registered hospital-grade disinfectants using our PuroClean RapidDefense™ Program .

5. Repairs and Restoration:
If the property requires repairs, such as fixing water damage or repainting surfaces, we provide restoration services to bring the home back to a safe and livable condition.

6. Odor Removal:
Hoarding situations often result in strong, unpleasant odors. Using advanced odor removal techniques, we eliminate lingering smells to improve air quality and restore comfort to the property.

Levels of Hoarding

Hoarding is categorized into five levels, ranging from mild clutter to extreme hazards:

  • Level 1: Minor clutter, no strong odors, and all rooms functional.
  • Level 2: Blocked exits, minor mold, and visible pet waste.
  • Level 3: Structural damage, unusable rooms, and severe odors.
  • Level 4: Sewer backups, extensive mold, and significant safety risks.
  • Level 5: Extreme structural damage, no utilities, and severe sanitation issues.

No matter the level of hoarding, PuroClean Disaster Response Services has the expertise and resources to handle the situation professionally.

Why Choose PuroClean for Hoarding Cleanup in Raleigh, NC?

Hoarding cleanup requires a compassionate and methodical approach. PuroClean Disaster Response Services is committed to providing discreet, respectful, and effective services to help restore your property. Our team is trained in biohazard remediation and follows strict protocols to ensure safety and compliance.

We understand the emotional toll of hoarding cleanup, and we work closely with families to make the process as smooth and stress-free as possible.

Call PuroClean Disaster Response Services Today!

If you need professional hoarding cleanup services in Raleigh, NC, PuroClean is here to help. Our team is available 24/7 to respond to your needs with compassion and expertise.

Contact us at (919) 481-4600 to schedule a consultation or request emergency services. Let us help you restore your property and peace of mind.

Recommended
If you’re looking for a company like PuroClean, chances are you’re in the middle of a very stressful experience and you’re looking for a seasoned professional that you can trust to guide you through the process and get your home and your life back on track. That’s what we needed, and Glenn seemed to suit our needs. But while he initially presented himself as eager to help and willing to guide us every step of the way, once we were in the thick of it and at his mercy, we experienced broken promises, and a sudden hostile personality change. From literally saying the words, “I’m here to explain it all to you, if you have the same question ten times that just means it’s important and you need to understand”... to... “I can’t keep going over this with you, if you don’t sign I’m going to have my crew leave immediately”— all because I asked him to explain what effect the form had on the work they would do that day. His crew confirmed there would be no difference, they would be completing a peroxide spray down of the crawl space whether we were waiving post clearance testing, or not. Glenn also told me that when our dry-out was complete, he could have his floor guy to us immediately and without delay. I stressed this to him more than once, because I know how busy contractors are these days and I was trying to keep things moving. He told me his guy would come immediately. Then I asked about how this contractor would be paid, and he said, “I pay my guys, and then when your insurance check comes, you pay me.” But suddenly, the day before the flooring guy is due to come out, I get mixed messages and ignored (first, a text stating we would need to pay in full; then, a conversation in which he blamed Siri for the misinformation and stated we would just need to pay the deductible (which we had explained several times that we had already satisfied); and then, promises to look into it and get back to me by the end of the day which he did not do). Along the way he made several small promises (ie to check in with the air quality testing company to see if our report could be expedited, to check in by text daily about progress, to return a call “after my conference call” which he never did, only responding a day later upon my follow up.) Ultimately, with about twelve hours until his floor guy was due to show up, he finally answered by text to say that PuroClean would no longer be able to help with repairs as they were “too busy”. When I reminded him he said all along that the very guy he was sending was to be his subcontractor, he admitted his lie. At that point, we had (THANK GOODNESS!) already hired a different floor contractor to come. Now, the good. The techs are great. Wayne, especially, went above and beyond to answer all of my questions and concerns, and never seemed annoyed by my desire to understand. He even told me he worried that him/his crew may have damaged by dryer, since there was a dent on top. A photo I had taken prior to the start of work showed it was pre-existing, but I was so heartened by his honesty even when it may have been a liability to himself. He was great, a real asset to the company. It’s too bad they couldn’t have someone like him on the customer service end of things. That said, Wayne was the only positive part of the experience with PuroClean, and unfortunately, that was not enough to overcome how terrible of an experience we had with Glenn.
Donna Mahersi
April 12, 2021
Recommended
Good Honest Trust worthy People who get the job done efficiently and to your satisfaction.
Shirley Lee
March 20, 2018
Recommended
If you’re looking for a company like PuroClean, chances are you’re in the middle of a very stressful experience and you’re looking for a seasoned professional that you can trust to guide you through the process and get your home and your life back on track. That’s what we needed, and Glenn seemed to suit our needs. But while he initially presented himself as eager to help and willing to guide us every step of the way, once we were in the thick of it and at his mercy, we experienced broken promises, and a sudden hostile personality change. From literally saying the words, “I’m here to explain it all to you, if you have the same question ten times that just means it’s important and you need to understand”... to... “I can’t keep going over this with you, if you don’t sign I’m going to have my crew leave immediately”— all because I asked him to explain what effect the form had on the work they would do that day. His crew confirmed there would be no difference, they would be completing a peroxide spray down of the crawl space whether we were waiving post clearance testing, or not. Glenn also told me that when our dry-out was complete, he could have his floor guy to us immediately and without delay. I stressed this to him more than once, because I know how busy contractors are these days and I was trying to keep things moving. He told me his guy would come immediately. Then I asked about how this contractor would be paid, and he said, “I pay my guys, and then when your insurance check comes, you pay me.” But suddenly, the day before the flooring guy is due to come out, I get mixed messages and ignored (first, a text stating we would need to pay in full; then, a conversation in which he blamed Siri for the misinformation and stated we would just need to pay the deductible (which we had explained several times that we had already satisfied); and then, promises to look into it and get back to me by the end of the day which he did not do). Along the way he made several small promises (ie to check in with the air quality testing company to see if our report could be expedited, to check in by text daily about progress, to return a call “after my conference call” which he never did, only responding a day later upon my follow up.) Ultimately, with about twelve hours until his floor guy was due to show up, he finally answered by text to say that PuroClean would no longer be able to help with repairs as they were “too busy”. When I reminded him he said all along that the very guy he was sending was to be his subcontractor, he admitted his lie. At that point, we had (THANK GOODNESS!) already hired a different floor contractor to come. Now, the good. The techs are great. Wayne, especially, went above and beyond to answer all of my questions and concerns, and never seemed annoyed by my desire to understand. He even told me he worried that him/his crew may have damaged by dryer, since there was a dent on top. A photo I had taken prior to the start of work showed it was pre-existing, but I was so heartened by his honesty even when it may have been a liability to himself. He was great, a real asset to the company. It’s too bad they couldn’t have someone like him on the customer service end of things. That said, Wayne was the only positive part of the experience with PuroClean, and unfortunately, that was not enough to overcome how terrible of an experience we had with Glenn.
Donna Mahersi
April 12, 2021
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