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Frequently Asked Questions

About Property Restoration

Initially PuroClean needs to get into the home or office to do the emergency remediation and mitigation work. Then, during the drying process, PuroClean will need to return each day to monitor the progress and to adjust equipment to achieve the best results in the shortest amount of time.
Daily monitoring is one important aspect of the process. Industry Best Practices require this monitoring to insure that the drying process is proceeding properly.
Yes! It is important that the equipment run 24 hours every day. This will provide the best possible drying process.
It is important that you NOT turn the equipment off. The drying process is most effective and most efficient when the equipment is allowed to run 24 hours every day. This will allow PuroClean to complete the job as quickly as possible and then all equipment will be removed.
Please do not open doors or windows. The equipment selected for every job and the process are based on having a "closed drying system." Opening doors or windows will upset that process and may extend the drying time (and the charges) significantly.
Many PuroClean Professionals provide Full Service to you including the replacement or repair of any structural items that have been damaged. Consult your local PuroClean office to see if they provide Full Service.

Property damage restoration is the process of repairing and restoring a
property after it has been affected by property damage, such as water, fire,
mold, or biohazard. The goal is to mitigate further damage and clean and
restore the property to its pre-loss condition as quickly and efficiently as
possible.

Yes! Even minor property damage can lead to long-term issues like structural damage and reduced property value. Professional restorers, like PuroClean Franchise Owners and their teams, are licensed, trained, and trusted to handle property restoration for both residential and commercial properties. They are equipped to mitigate damage from everyday events such as water, fire, mold, and biohazards, as well as severe damage from weather emergencies. Hiring a professional restoration company ensures effective, long-lasting results, preventing further complications and minimizing disruption to your property. Attempting DIY repairs or relying on small-scale contractors can lead to hidden damage and future complications, often without proper insurance coverage.

These terms are often used interchangeable, but actually each refers to a different stage of the recovery process. Mitigation aims to reduce or prevent further damage, such as extracting water or stopping fire spread. Remediation focuses on removing contaminants or hazards (like mold or asbestos) to ensure the safety of the environment. Restoration involves repairing and rebuilding the property to return it to its pre-damaged condition. Each process plays a vital role in bringing a property back to its original state, ensuring safety, and minimizing future damage.

The cost of property damage restoration varies widely based on factors such as the type and extent of damage, the size of the property, and the required services. PuroClean of Lake Norman utilizes industry-standard pricing systems to ensure consistency and fairness across the company’s network of franchises, helping determine accurate pricing for property restoration services. According to a Forbes Home report, “the average cost of water damage restoration is between $1,300 and $5,600. It’s not a cheap service, but it’s critical in many situations.” Forbes Home also notes that the “national average of fire damage repair for a house is $12,900… minor fire emergency restoration in part of your home can cost as little as $1,200 while whole-home repairs that include kitchen restoration or roof replacement cost up to $72,300.” Insurance coverage plays a significant role in how much a property owner ultimately pays, as many policies may cover part or all of the restoration costs depending on the type of damage. For an accurate estimate, it’s best to consult a restoration professional like PuroClean of Lake Norman.

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PuroClean of Lake Norman
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PuroClean of Lake Norman

(704) 992-6046

18605 Northline Dr., Suite 15-B., Cornelius, NC 28031

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