What is the PuroClean Customer Loyalty Program?

In today’s fast-paced and unpredictable world, businesses need reliable partners who not only offer exceptional services but also reward their loyal customers. PuroClean’s Customer Loyalty Program is designed with this very idea in mind—offering exclusive benefits that go beyond just providing top-tier restoration services. Whether you’re dealing with water damage, fire restoration, or mold remediation, PuroClean’s program ensures that your needs are met with the best pricing options and additional perks to keep your business prepared for any emergency.

What is the PuroClean Customer Loyalty Program?

PuroClean’s Customer Loyalty Program is a tailored service agreement that rewards businesses for their continued relationship with PuroClean. It offers an array of benefits designed to enhance your experience, from discounted pricing to exclusive services at no charge. This program goes a step further than just providing excellent service—it gives you peace of mind knowing you’re getting the best possible support during an emergency.

Customer Loyalty Pricing

One of the primary benefits of joining PuroClean’s Customer Loyalty Program is the special pricing structure. Services rendered under this agreement are charged based on the most recent Xactimate Pricing List for projects under $20,000 or the PuroClean Corporate Time and Materials (T&M) Pricing List for projects above $20,000. This gives customers access to competitive pricing for high-quality restoration services.

Additionally, before any emergency work begins, you and PuroClean can agree on which pricing structure should be applied. This flexibility ensures that your project is priced accurately and fairly based on your specific needs. However, PuroClean reserves the right to modify the pricing structure with a 30-day written notice, allowing businesses to stay informed of any changes that may affect their costs.

Discounts on Equipment and Materials

In addition to the special pricing on services, PuroClean’s Customer Loyalty Program offers valuable discounts on equipment and materials. A 15% discount on PuroClean-owned equipment and materials is granted for self-paid, non-insurance jobs. This discount is especially beneficial for customers who may need to cover some costs out-of-pocket, providing a significant reduction in overall expenses.

For those who value paying invoices promptly, an additional 5% loyalty rebate is available if outstanding invoices are paid within the first 30 days of issuance. This rebate can add up over time, providing even more savings for businesses that prioritize timely payments.

Exclusive Free Services for Loyalty Members

PuroClean’s Customer Loyalty Program also includes several critical services at no charge. This means that businesses don’t have to worry about extra costs when it comes to essential emergency services. The following services are provided free of charge for loyalty members:

• Emergency Service Call During Business Hours: Whether it’s a burst pipe or water damage, you won’t be charged for emergency calls during standard business hours.
• Emergency Service Call After Business Hours: Emergencies don’t always happen during business hours. With the loyalty program, you can rest easy knowing that after-hours emergency calls won’t add to your costs.
• Thermal Imaging: Thermal imaging is a vital tool for detecting hidden moisture and potential issues that could lead to larger problems. As a customer loyalty member, this service is provided at no charge, ensuring you have access to the best technology in the industry.

Additional Benefits of the Customer Loyalty Program

Beyond discounts and waived fees, the PuroClean Customer Loyalty Program offers additional benefits designed to keep your business prepared for unforeseen events. Here are some of the standout perks:

• $3,000 Credit for Self-Pay Losses: For the first year of the agreement, customers are entitled to a one-time $3,000 credit applicable to any self-pay loss. This credit can be used for services that PuroClean performs at the customer’s location, helping offset the costs of restoration services. It’s a great way to start the relationship with immediate savings, especially for businesses that may experience a loss requiring out-of-pocket payment.
• Emergency Management Plan (EMP): As part of the agreement, PuroClean will develop a customized Emergency Management Plan (EMP) for your business location. This plan, which is provided at no cost, helps you prepare for emergencies by outlining key procedures to follow in the event of a disaster. PuroClean will also update the EMP once per renewal period, ensuring that your plan remains current and relevant.

Why Choose PuroClean’s Customer Loyalty Program?

The benefits of the Customer Loyalty Program go beyond cost savings—they offer comprehensive support, making it easier to manage and mitigate risks. With access to expert restoration services, discounted rates, and valuable free services, this program gives businesses the resources needed to protect their properties and ensure they’re always prepared for the unexpected.

By becoming a member of PuroClean’s Customer Loyalty Program, businesses not only gain access to top-quality services but also enjoy the peace of mind that comes with knowing they’re supported by a team that is committed to their long-term success. From emergency services to preventive measures like an EMP, the program is designed to enhance the customer experience and provide significant value.

In a world where unexpected damage can strike at any time, having a trusted partner like PuroClean can make all the difference. The Customer Loyalty Program ensures that when an emergency happens, you’re not only getting exceptional service but also benefiting from exclusive rewards that help keep your costs down and your business operations running smoothly.

For businesses looking to maximize their investment in restoration services, PuroClean’s Customer Loyalty Program is a smart, cost-effective solution that provides peace of mind when it matters most.