Property Managers

Speak to a Business Development Specialist

(469) 656-7000

PuroClean is a Preferred Provider for Commercial Management Companies Nationwide

Commercial restoration services in DFW and North Texas demand preparation. Staying ready is one of the most important responsibilities property managers and commercial management teams face.

That’s why PuroClean offers a proactive emergency management plan for property managers, designed to streamline response, reduce downtime, and protect the properties you oversee. When disaster strikes, our certified technicians are ready to deliver expert emergency property restoration and rapid commercial restoration solutions.

As a locally owned provider with strong roots in the community, every project is personally overseen by Jim Bauer, the longest-standing PuroClean franchise owner in Texas. And when you call, you’ll always reach a live person—24/7/365.

  • PuroClean offers a North American network of over 280 offices backed by our quality assurance and training organization. We provide a personalized approach to property damage emergencies that will save you time AND money.
  • PuroClean’s Paramedics of Property Damage™ are highly trained experts in emergency property restoration and provide excellent service with respect and reverence for home and business owners in the midst of trying emotional situations.

Relentless Customer Service

Call us today and we'll connect you with a PuroClean franchise owner in your area.

Emergency Management Plan (EMP) for Property Managers

Property emergencies are unpredictable, but your response doesn’t have to be. PuroClean offers a customized emergency management plan for property managers to help you stay ahead of disasters and minimize disruption.
When the unexpected happens, our team delivers rapid, expert emergency property restoration to protect your assets and get your operations back on track.

An Emergency Management Process Will…

  • Help you create a detailed emergency preparation plan for you and your employees when there are unexpected damages to any of your properties.
  • Reduce liability risks. We identify potential hazards that could lead to future damage and address them or notify you as appropriate.
  • Get you back in business sooner. Having a plan and documentation in place saves time.
  • Improves tenant/property owner satisfaction. At the end of every job, we conduct third-party customer evaluation to ensure the highest level of satisfaction.

Be ready when it counts. This comprehensive plan will provide you with a detailed portfolio including:

  • An Emergency Action Checklist
  • You become a “preferred response” partner
  • Advanced Warning and Emergency Contact Sheet
  • Your personalized portfolio is built including pictures and many other details Power, Water, Gas and other utilities Shut-Off Locations
  • Primary Contact Information including insurance policies, important numbers
  • Pre-approved work authorization and NTE amounts so work doesn’t have to wait and less damage is assumed
  • Local contacts for Fire Department, Insurance Agents, Nearest Hospitals, Security & Power Companies and more.

We build lasting relationships with our clients and provide a one-year guarantee on our workmanship and materials.

Plumber Partnership Program

We understand that referring a restoration provider to your customers is a reflection on you and your business. The foundation to any partnership is trust and commitment. That is why we developed our Plumber Partnership Program to formally pledge our commitment to building and maintaining a lasting relationship with you.

It is our goal to become your preferred restoration resource any time your client experiences a water loss or mold threat to their property. Through our exclusive Plumber Partnership Program, we promise to ensure customer satisfaction every time. We will respond, rescue and restore your customer’s property with the highest degree of professionalism, quality, integrity, and compassion.

  • We will nurture our relationship and provide mutually rewarding opportunities.
  • Our Pledge to Plumbers: Your customers will save money.
  • We can save your customers from 15-40% on damage costs.
  • We specialize in stopping the problem with minimal disruption, and preventing further damage.
  • Our professional damage mitigation techniques and processes in the aftermath of a water emergency save not only replacement costs, but extenuating damage and repairs. We also provide a one-year guarantee on our workmanship and materials.

Call us after you have resolved issues including: broken pipes, broken water heater and other water-related damage.

Call (469) 656-7000

to speak to a business development specialist or email us at [email protected]

OR, request a sample emergency management process below.

Certified Priority Response

PuroClean’s Certified Priority Response (CPR) Program is designed to help you reduce claim costs and increase satisfaction by employing strict certification standards, clear protocols, and mutually agreed-upon scope pre-approvals.

Our goal is to provide 24/7 easy access, then respond quickly, efficiently, and cost-effectively, every time!

CPR Badge

The CPR Process

  • You can assign a loss electronically or through our National Call Center at 800-775-7876.
  • Every CPR-certified PuroClean office will make contact within 60 minutes or less of assignment notification.
  • A CPR-certified PuroClean Representative will perform an on-site inspection within four hours of assignment notification.
  • A CPR-certified PuroClean Representative will provide an updated status report within 24 hours of site inspection. All reports, readings and real-time data will be obtained through our PuroMetrix™ claims management system.
  • A CPR-certified PuroClean office will transmit a complete package of supporting documentation within 48 hours of job completion.

Priority Response

PuroClean utilizes the full technology suite provided by Next Gear Solutions, which includes job management with PuroLogic; real-time homeowner communication with ProAssist; CRM and growth technology with LuxorCRM, and water mitigation documentation and compliance with MICA; and data analytics with BI Reporting. Adopting the Next Gear technology package creates a cohesive and efficient approach to PuroClean’s job management.

The first notice of loss comes into our National Call Center at (469) 656-7000, is then entered into PuroLogic Admin, and assigned to the closest CPR-certified PuroClean office. The certified PuroClean office then uses PuroLogic desktop and mobile to manage the job throughout its entire lifecycle from first contact with the customer through receipt of final payment. PuroLogic Mobile makes it easy to review upcoming tasks, track equipment, upload photos, and speak notes directly into the job file.

Why Property Managers Across  North Texas Trust PuroClean

At PuroClean, we’re here to make you look good. As a trusted commercial restoration partner for property managers in the DFW area, we bring the resources of a nationwide network with the speed and care of a local team.

Our certified technicians use advanced equipment to deliver fast, reliable commercial restoration services. We understand what you need—quick response, clear communication, and detailed documentation to close your files without delays.

Call (469) 656-7000

To talk to a business development specialist today and see how we can support your properties.
Email us at [email protected]

PuroClean’s training center, the PuroClean Academy, is one of the most state-of-the-art facilities in the country for our industry. Here, PuroClean franchise owners and their employees have the opportunity to earn certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry’s top standard-writing agency. PuroClean also provides a unique opportunity for insurance companies to train in our facility to ensure their employees and others in the industry receive relevant and up to date hands-on training to better assist their customers.

The PuroClean Academy includes an IICRC-approved Applied Structural Drying (ASD) facility we affectionately call our “Flood House”. It is the focal point of real-life practical instruction. One of only 24 in the world, this is the premier ASD facility in the nation and assists us in providing the highest level of training for our franchise owners.

 

PuroClean Academy Classroom