Water Damage Frequently Asked Questions

We specialize in multi-family and light commercial restoration throughout the D.C. metro region. Our crews mobilize quickly to stabilize the loss, prevent further damage, and protect unaffected areas. PuroClean communicates clearly with property managers, residents, and insurers to coordinate access, documentation, and efficient project completion—reducing downtime for your tenants or business.

PuroClean of Lanham is trusted nationwide for fast, compassionate, and professional restoration services. Our certified technicians use advanced equipment to clean, dry, and sanitize damaged properties while preventing mold and structural issues. We provide 24/7 emergency response, transparent communication with you and your insurer, and a focus on minimizing disruption. Whether the damage is from water, fire, mold, or biohazards, PuroClean restores your property—and your peace of mind.

The cost of restoration depends on the type and extent of damage, how quickly cleanup begins, and the materials affected. Acting fast usually lowers overall costs by preventing further damage or mold growth. PuroClean of Lanham provides efficient, cost-effective restoration using advanced drying and cleaning systems to save as much of your property as possible.

Not always. For minor leaks or limited water damage, you may choose to pay out of pocket to avoid a potential increase in insurance premiums. However, if the damage affects structural materials or could lead to mold, filing a claim may be the safer choice. PuroClean of Lanham can assess the damage and help you decide whether an insurance claim is recommended.

Most policies cover sudden and accidental damage such as burst pipes or fires, though coverage varies by policy. PuroClean works closely with local and national insurance carriers to document damages, provide itemized estimates, and streamline claims. We encourage you to contact your insurer promptly and let our team assist with documentation to help ensure a smooth process.

Costs depend on the type and extent of damage, affected materials, and required cleanup methods. PuroClean provides transparent estimates and keeps you informed throughout the job. Our focus is to restore your property efficiently, reduce disruption, and help manage expenses through accurate documentation and insurance coordination.

PuroClean of Lanham works directly with most major insurance providers to simplify the claims process. We document the damage, provide photos and detailed estimates, and communicate progress with your adjuster. Our goal is to ensure a smooth, transparent restoration experience from start to finish—so your claim is processed quickly and your property is restored properly.

We’ve served this community since 2007 with one of the most experienced restoration teams in the region. Our technicians average 14 years of tenure and are certified by the IICRC in water, fire, smoke, mold, and biohazard cleanup. Customers choose PuroClean for our combination of compassion, expertise, and 24/7 reliability. We treat your property as if it were our own

Yes. Water can easily migrate through walls, ceilings, and floor systems—especially in older or multi-story buildings. PuroClean uses advanced moisture mapping tools to detect hidden water and prevent damage from spreading to adjacent units. We coordinate with property managers, residents, and insurers to ensure thorough drying, clear documentation, and minimal disruption to occupants.

Yes. Water from one condo can easily seep into walls, ceilings, and adjoining units. PuroClean of Lanham uses moisture mapping and drying equipment to locate and stop hidden leaks before they spread. We coordinate with HOAs, property managers, and insurers to ensure all affected areas are fully restored and prevent mold or structural damage.

PuroClean of Lanham manages multi-unit water damage with coordinated assessments, water extraction, and drying across all affected areas. We use advanced moisture detection, contain impacted zones, and monitor progress daily. Our team works directly with property managers, residents, and insurers to restore the property efficiently—often within three days using our QuickDry System™.

In our region, heavy rain and poor drainage are common culprits, along with sump pump failures or cracks in basement walls. While PuroClean specializes in cleanup and drying, we also inspect contributing factors and can recommend trusted partners for long-term waterproofing or drainage improvements. Addressing moisture sources early helps protect your property from future water and mold issues.

Heavy rain, poor yard drainage, and cracks in foundation walls are common causes of basement flooding in Lanham and Prince George’s County. Sump pump failures or clogged gutters can also let water seep indoors. PuroClean of Lanham quickly removes standing water, dries affected materials, and identifies contributing issues to help prevent repeat flooding.

Yes. While PuroClean of Lanham specializes in cleanup and drying, our technicians also inspect for recurring moisture sources like leaks or drainage issues. We provide guidance and recommend trusted partners for waterproofing or sump pump maintenance to help reduce the risk of future water damage and mold growth.

Call PuroClean Restoration Services of Lanham at (301) 277-2755 for 24/7 emergency water extraction and flood cleanup. Our certified technicians respond quickly with advanced pumps and drying systems to remove standing water, prevent mold, and restore your property to its pre-loss condition.

In most cases, PuroClean of Lanham can stop and dry water damage in about three days or less* using our QuickDry System™. We respond rapidly, extract water, monitor moisture, and coordinate with your insurance provider to ensure a fast, thorough restoration.

If water intrudes from a burst pipe, heavy rain, or plumbing issue, start by shutting off the water source if possible and avoiding electrical hazards. Then call PuroClean Restoration Services of Lanham for 24/7 emergency extraction.

Our certified technicians inspect, contain, extract, dry, and monitor the affected areas to prevent mold and further structural damage. We document every step to support your insurance claim and help you return to normal quickly.

[VIDEO] Homeowners insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, flood damage, no matter the source of the water, is NOT covered by standard homeowners policies. Flooding can occur from storms, sewer backup, and overflowing rivers, ponds, lakes, and oceans. However, you can purchase flood insurance through the National Flood Insurance Program. Note that water damage that results from lack of maintenance is not covered on a standard homeowners insurance policy.

[VIDEO] Mold can grow on the surface within 24 to 48 hours.

[VIDEO] You can avoid water damage by cleaning gutters and downspouts, checking your appliances regularly, upgrading washing machine hoses, checking your water pressure, monitoring your water bill, etc.

[VIDEO] Yes. Water can cause swelling, warping, delamination, and joint line separation, but it is best to contact an emergency restoration specialist to make the final determination before assuming that the laminate is damaged.

It depends on the material and how long it was wet. We can assess this for you during a visit. Move furniture to a dry area or put it on blocks so it can begin to self-dry as soon as possible.

[VIDEO] Every Insurance policy is different. You should contact your broker/agent or your insurance company to determine the amount of coverage that you have. For the best possible service to restore all aspects of water and/or mold damage call The Professionals at PuroClean.

There are three basic “types” of water damage, based on the level of contamination. 1-Category 1 (Clean Water): from a damaged pipe or hose. 2-Category 2 (Grey water): this is from an overflowing washing machine or dishwasher or sump-pump failure. 3-Category 3 (Black Water): sewage and all flooding where the water comes into the home from the outside. This water is grossly contaminated. No porous materials damaged by such water can be saved. Such a loss may involve some demolition of drywall that has been contaminated.

Warranties offer a variety of coverages. Check your warranty and/or call the “help” number for the company offering the warranty.

[VIDEO] Every Insurance policy is different. You should contact your broker/agent or your insurance company to determine the amount of coverage that you have.

[VIDEO] Every insurance policy is different. You should contact your broker/agent or your insurance company to determine the amount of coverage that you have.

[VIDEO] Most carpet in homes is installed over pad. Both of these materials need to dry completely, and quickly or mold could develop. It is important to extract as much water as possible from both carpet and pad. This requires specialized equipment and should be done by professionals such as PuroClean. PuroClean professionals will also know if the carpet/pad need to be removed because of contaminants that were in the water. After professional extraction the drying time will depend on the type of carpet and pad. PuroClean ensures that these flooring materials are dry as part of the water mitigation process.

There are many variables that affect the time for drywall to dry after being wet. Normally it will be returned to a dry condition in two – three days, but that will vary with each situation.

There are many variables that determine whether a flooded home can be saved: the amount of water is one, even more important is the amount of time the water was in/around the home. Every situation is different!

Water from outside the structure is contaminated and should be handled be professionals such as PuroClean. Even if the water was not from outside if it is there for an extended time then many materials will need to be removed because of the increased contamination from long-standing water. Drywall will soften and may fall, especially from ceilings. Carpet, pad and other floor coverings may need to be removed. Every situation is different! For the best, specific advice, please call your local PuroClean as soon as the damage is discovered.

That depends on the amount of damage. It there is extensive damage it will not be possible to occupy the structure. However, every situation is different!

Initially PuroClean needs to get into the home or office to do the emergency remediation and mitigation work. Then, during the drying process, PuroClean will need to return each day to monitor the progress and to adjust equipment to achieve the best results in the shortest amount of time.

Daily monitoring is one important aspect of the process. Industry Best Practices require this monitoring to insure that the drying process is proceeding properly.

Yes! It is important that the equipment run 24 hours every day. This will provide the best possible drying process.

It is important that you NOT turn the equipment off. The drying process is most effective and most efficient when the equipment is allowed to run 24 hours every day. This will allow PuroClean to complete the job as quickly as possible and then all equipment will be removed.

Please do not open doors or windows. The equipment selected for every job and the process are based on having a “closed drying system.” Opening doors or windows will upset that process and may extend the drying time (and the charges) significantly.

Many PuroClean Professionals provide Full Service to you including the replacement or repair of any structural items that have been damaged. Consult your local PuroClean office to see if they provide Full Service.

[VIDEO] For a small area, you can mix one cup of vinegar and 2 cups of water and spray on the area. If your entire carpet is damaged, you should call in a water mitigation company, such as PuroClean, to take care of the damage.

Yes – including subfloors, reconstruction and refinishing. The repairs needed depend on many factors.

Yes – we have a system for removing water from carpets, but sometimes carpets and pads must be replaced after getting wet. If mold is present, this can also affect the outcomes. If the water was clean and we can dry and sanitize them, they can sometimes be saved.

Water damage can occur after natural disasters, such as thunderstorms or hurricanes that cause flooding, from pipe bursts, appliance malfunctions, roof leaks, foundation leaks, septic tank overflows, poor drainage, and more. Flash flooding, pipe bursts, and sewage backups are especially dangerous as they can produce several inches of water in less than a day.

Floodwater that comes from outside and from sewage backups contains dangerous contaminants like viruses and bacteria. If the water isn’t drained within 24-48 hours, structural damage and mold growth can ensue. Even water leaks that infiltrate your home slowly can cause damage to the building and lead to mold growth. Mold left unchecked will spread quickly through the home.

The first thing professionals do is remove damaged materials that will either be restored or discarded. Materials include baseboards, insulation, furniture, carpeting, upholstery, carpet padding, fragile woods, drywall, and more. After the damaged items are removed, the technicians begin drying out the water and disinfecting the areas. Specialized tools like air movers and dehumidifiers are typically involved in the drying process. Professionals will also handle mold damage in the restoration process. Mold-infected surfaces will be disinfected and restored as quickly as possible to prevent it from spreading.

It’s impossible to make your home flood proof, but you can take several measures to prevent flood damage.

Remove wet moist or damp items, wipe up spills, fix any plumbing leaks, control the humidity in your home, reinforce the sealant, when cleaning your floors make sure you dry the floors completely.

Replace missing shingles, clean gutters, inspect vents, valleys, chimneys, pipes, skylights, etc. You should also check your attic ceiling and remove ice buildup during heavy snow.

The bathroom is a prime area for water damage, since almost everything you do in there involve water use. To prevent water damage, you can replace torn shower curtains, dry the floor and drain water from the tub after use, check for leaking pipes, and ensure that the grout and caulking are in good condition.

Contact your insurance agent and/or adjuster and they will tell you everything you need to have ready to ensure the claims process is smooth.

Check the surface of the wall for water stains, peeling paint, or warping. Push on the wall lightly – if it’s soft and spongy, that’s an indication of moisture damage. Then, take the smell test. If the wall smells musty, like rotted leaves, it is a telltale sign of water damage.

You can check the walls and ceilings for water stains, the floors for warping and buckling, and the pipes for corrosion, leaks, missing grout, and mold. Attics and basements may have damaged flooring, mildew or mold, dampness, and odors. Also, be sure to inspect the exterior of the home for cracked roof tiles, puddles, standing water, and whether the ground is sloping away from the house.

First you have to remove the damaged floor material, add the framing as needed, then measure, cut, and fasten new plywood.

An easy way to tell if your tile floors are water-damaged is by checking to see if any tiles are darker in color than the other tiles.

You should get a professional home inspector to determine if there is water damage and the extent of the damage. A contractor can estimate the repair cost.

You may be able to add water damage coverage to your insurance policy. Contact your insurance agent and/or adjuster to find out if you’re eligible for coverage.

Homeowner’s insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, flood damage, no matter the source of the water, is NOT covered by standard homeowner’s policies.

Homeowners insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, flood damage, no matter the source of the water, is NOT covered by standard homeowners policies. Flooding can occur from storms, sewer backup, and overflowing rivers, ponds, lakes, and oceans. However, you can purchase flood insurance through the National Flood Insurance Program. Note that water damage that results from lack of maintenance is not covered on a standard homeowners insurance policy.

The first thing professionals do is remove damaged materials that will either be restored or discarded. Materials include baseboards, insulation, furniture, carpeting, upholstery, carpet padding, fragile woods, drywall, and more. After the damaged items are removed, the technicians begin drying out the water and disinfecting the areas. Specialized tools like air movers and dehumidifiers are typically involved in the drying process. Professionals will also handle mold damage in the restoration process. Mold-infected surfaces will be disinfected and restored as quickly as possible to prevent it from spreading.

Firstly, contact a water damage restoration company as soon as possible. Don’t wait as water can cause mold and irremediable damage to the wood, walls, and carpet in your home. Afterwards, contact your insurance company to start the claim process. If safe, shut off the utilities in your home to avoid further damage. Don’t enter your home if it has suffered structural damage. Don’t walk through flood water if electricity hasn’t been turned off and to avoid contaminants.

Floodwater that comes from outside and from sewage backups contains dangerous contaminants like viruses and bacteria. If the water isn’t drained within 24-48 hours, structural damage and mold growth can ensue. Even water leaks that infiltrate your home slowly can cause damage to the building and lead to mold growth. Mold left unchecked will spread quickly through the home.

Water damage can occur after natural disasters, such as thunderstorms or hurricanes that cause flooding, from pipe bursts, appliance malfunctions, roof leaks, foundation leaks, septic tank overflows, poor drainage, and more. Flash flooding, pipe bursts, and sewage backups are especially dangerous as they can produce several inches of water in less than a day.

It depends on the material and how long it was wet. We can asses this for you during a visit. Move furniture to a dry area or put it on blocks so it can begin to self-dry as soon as possible.

Yes – including subfloors, reconstruction and refinishing. The repairs needed depend on many factors.

Yes – we have a system for removing water from carpets, but sometimes carpets and pads must be replaced after getting wet. If mold is present, this can also affect the outcomes. If the water was clean and we can dry and sanitize them, they can sometimes be saved.