Hoarding Cleanup Services in Salisbury, Winston Salem, Lexington, Mocksville, & Asheboro, NC

PuroClean provides you the hoarding help that you have a need for without being ashamed or embarrassed. Homes that may seem daunting and overwhelming due to the amount of clutter, trash, and abundance of personal belongings is one of our many areas of specialty.

The Challenge

Although shame and guilt may come with this condition, PuroClean can help. Hoarders and their families tend to stay at home, not invite people in, and hide the condition from relatives and well-wishers and others that have concern and care. If hoarding is not dealt with, it can lead to very dire consequences.

According to the Mayo Clinic, signs and symptoms of hoarding may include:

  • Excessively acquiring items that are not needed or for which there is no space,
  • Persistent difficulty throwing out or parting with your things, regardless of actual value,
  • Feeling a need to save these items, and being upset by the thought of discarding them,
  • Building up of clutter to the point where rooms become unusable,
  • Having a tendency toward indecisiveness, perfectionism, avoidance, procrastination, and problems with planning and organizing

Excessive acquiring and refusing to discard items result in:

  • Disorganized piles or stacks of items, such as newspapers, clothes, paperwork, books, or sentimental items,
  • Possessions that crowd and clutter your walking spaces and living areas and make the space unusable for the intended purpose, such as not being able to cook in the kitchen or use the bathroom to bathe,
  • Buildup of food or trash to unusually excessive, unsanitary levels,
  • Significant distress or problems functioning or keeping yourself and others safe in your home,
  • Conflict with others who try to reduce or remove clutter from your home,
  • Difficulty organizing items, sometimes losing important items in the clutter.

Hoarding – A Hazardous Situation

Hoarding can slowly develop into a situation that is quite troublesome to control for many of those who suffer from the condition. It can also prove a very hazardous chore to clean up and remediate a hoarder’s property. Parting with their possessions is very difficult for hoarders, specifically while trying to cooperate with family or other caring materially curious parties. Unfortunately, this interaction between the hoarder and those closely involved can cause long lasting disputes and divisions.

Hoarding presents a high level of danger and risk to property and more importantly life.

  • Health hazards
  • Trip hazards
  • Hazardous to Those That Help
  • Fire hazards
  • Access and egress in case of emergency
  • Putrid odors
  • Deferred maintenance
  • Obscured damage
  • Cleaning Hazards

Excessive contents can hide serious problems such as:

  • Water losses,
  • Roof leaks,
  • Exterior moisture penetration,
  • Cause extensive and long-term damage,
  • Structural integrity risks and failure issues.

Statistics show that hoarding affects “as many as 1 in every 20” individuals and is more common in older age groups, increasing with age. According to the National Alliance on Mental Illness (NAMI), up to 5 percent of the world’s population display traits of clinically diagnosable hoarding. The National Study Group on Compulsive Disorganization guideline for comprehending the level of hoarding and its impact on a house:

Hoarding Level 1: Light clutter, all doors, and stairways accessible, no more than three locations with animal waste throughout the house, no smells, and the house is considered safe and sanitary.

Hoarding Level 2: Hoarding level 2 is classified as at least one exit that is blocked, six months of a malfunctioning HVAC system, 2 or more rooms inhabited by clutter, light smells, kitchens or bathrooms with light mold, garbage bins overflowing, obvious pet waste on the floor, and food prep surfaces that are dirty.

Hoarding Level 3: Clutter becomes a problem inside and outside of the house at hoarding level 3. There are some major problems such as structural damage, smells that are very strong, and rooms becoming entirely impossible to use.

Hoarding Level 4: During hoarding level 4 social problems become markedly more apparent. There will be extreme problems like sewer backup, kitchens and bathrooms becoming nearly impossible to use, animal waste all over the floor, and much more. Everywhere you look mold and mildew are easily visible, and it is nearly impossible to live in multiple rooms.

Hoarding Level 5: This is the most extreme level of hoarding. There is a severe amount of structural damage around the property and smells run rampant. Basic necessities such as electricity and running water are gone, and the property needs severe restoration to become livable again. There are pests around, and garbage can make it very challenging to access certain parts of the house.

The Solution

The approach to cleaning up a hoarder’s home or building can be daunting for many reasons. Calling PuroClean is a good start. Our professional teams will work with compassion and empathy in developing a plan and executing the plan with you, family members, or caregivers as well as any other materially interested parties that want to provide the best care. As part of our services, PuroClean will ensure that no clutter is left behind for sentimental reasons, that everything is cleared, bagged properly, transported, and disposed of in a specialized manner, befitting the hazardous material it may be. PuroClean’s top priority is to ensure that their highly trained employees, the occupants, other materially interested parties, and the environment are properly protected.

Hoarding cleanup is another division of PuroClean’s biohazard remediation services, and involves a high level of forensic restoration and cleaning services in which our PuroClean franchises* have been specifically trained in. We know how to bring back a house and make it appear as great as before, even after hoarding problems.

The Cleaning Process – The PuroClean RapidDefense™ Program ™ Program

Forensic cleaning is defined as the removal of biological contaminants to prepare surfaces, both vertical and horizontal, for professional disinfecting. There are two phases to the forensic cleaning process. First, all surfaces are dry cleaned with disposable microfiber pads to reduce both the bio load and the soil load to prepare them for wet cleaning.

Next, wet cleaning process involves the application of an EPA-registered hospital-grade disinfectant/cleaner dispensed through a foaming unit and manipulated via mechanical action using disposable microfiber pads.

As we are not cleaning for appearance but for health, all surfaces may be clean to the eye, however, testing the surfaces is an essential step to ensuring we have accomplished our goal, that we have cleaned for health.

How Hoarding Can Affect Insurance Claims

Homes that are in poor condition after hoarding problems can be susceptible to insurance coverage issues due to lack of maintenance and degradation that occurs in these environments. Some insurance carriers, brokers, and agents will provide a list of concerns and issues detailing what safety and maintenance fixes to retain policy coverage. Failure to address these issues can lead to a loss in insurance coverage.

While calling in professionals like PuroClean and their expert crews to assist in sorting through a house and providing cleanup services may not be easy, it may be required to help with the daunting tasks related to the cleanup and remediation.

PuroClean’s biohazard remediation services are available near you and around the clock 24/7. Call PuroClean anytime at (336) 776-3630.

Providing Hoarding Cleanup Solutions Calls for Empathy and Compassion

The goal with any new project that PuroClean is hired for, is to make sure that everything is addressed according to the needs of the client and return the property over in a healthy and safe manner. Our technicians are careful, empathic, and compassionate for all those involved with the project, while helping all who are coming to terms with this problem. PuroClean wants to ensure open communication and while showing concern and empathy for all materially interested individuals dealing with these sensitive and concerning scenarios.

PuroClean of Salisbury, Winston Salem, Lexington, Mocksville, & Asheboro, NC approach to hoarding cleanup:

Initial inspection – Every job starts with a first inspection and assessment to establish Health and Safety as the top priority. Next, PuroClean will make a plan of remediation, restoration, and cleanup according to the project details. Because every hoarding situation is unique and different, so too is the need for building a strong working schedule that helps move things along expeditiously.

Safety – It’s imperative to be concerned about protection when conducting cleanup and remediation on a home. Part of our responsibility will be to implement emergency solutions to possible developing situations, such as having fire extinguishers, flashlights, insect repellants or control solutions, and first aid kids readily available. PuroClean will also use the proper personal protective equipment for our techs.

Giving all the cleaning supplies – Many unique cleaning supplies and equipment are used throughout the entire project. All PuroClean response vehicles are fully equipped with the necessary materials, equipment, cleaning supplies, PPE, and other tools necessary to complete each and every step of the project.

Staging a dumpster – When working on a hoarding cleanup project, dumpsters are a necessity. PuroClean will coordinate with the responsible party and agree upon an open area location for a dumpster to be placed. This location should be in as safe a position as possible to minimize any damage from placement and removal. Our technicians will work in a timely manner, placing all contents into the dumpsters that are to be discarded.

Decluttering – The removal of clutter from each area can be easy once all parties are on the same page and communication is open. Slowly but surely individuals will notice the ongoing progress and normally become inspired to keep moving forward. However, it takes time to complete the decluttering procedure for every part of the home.

Sorting the contents – Local laws and regulations must be checked for dealing with items that have special handling. All trash and debris are bagged up and discarded according to guidance and local laws. Salvageable items are separated into two piles – items to keep and items to donate.

Repairing and cleaning the house – When the entire house is clutter-free, remediation and repairs are started if needed. These can include:

  • Restoration services (after fire, water, mold, or biohazard damage),
  • Forensic cleaning with application of disinfectant that includes the house and any salvageable items and contents.
  • Surface prep and repainting,
  • Re-carpeting.

Hiring PuroClean brings the best highly trained team and cleaning services focusing on top-quality care for all. We have the highest quality of services, and our speed and compassion during the remediation and cleaning are unrivaled. No matter how challenging a cleanup might appear, we are willing to put in the work to keep our customers happy.

*It is crucial to know that not all PuroClean offices offer biohazard restoration solutions. If there is a need for a cleanup for a hoarding problem, take time to contact the main office at 1-800-775-7876 to connect with the closest PuroClean Franchise near you.

Chris and his team did an incredible job on our home. We bought an older home with a basement and Chris came right over after the close. He gave my wife and I an in depth easy to understand analysis on what molds we had to worry about and the potential harm. He told us what not to worry about as well. His team showed up right away and took care of everything. They were like Christmas elves. One day we had mold issues and damage and the next nothing. They were so professional and mindful of being in the house. They went above and beyond to make sure not to track any spores into house while cleaning. While I wish we hadn’t had any issues the experience we had with Chris and his team was incredible. They did an amazing job and made my wife feel so much at ease that it was taken care of. Thank you so much.
Ryan Harman
June 24, 2025
Dear Cleaning Crew, I hope this message finds you all well. I wanted to take a moment to personally express my deepest gratitude for the outstanding job your team did in cleaning my home. From the moment I walked in after your visit, I was absolutely blown away by the level of care, attention to detail, and professionalism that was evident throughout every corner of my house. It is clear that your team takes immense pride in their work, and that dedication truly shines through in the results. Every surface was spotless, every room felt refreshed, and the entire space seemed to come alive again. The time and effort you put into making sure everything was perfect did not go unnoticed, and it’s something I truly appreciate. What really stood out to me was how thorough the cleaning was. You didn’t just focus on the obvious areas but went above and beyond, addressing even the smallest details that others might overlook. The difference you’ve made in my home is remarkable, and I can’t thank you enough for the care and commitment you showed throughout the process. Beyond the incredible results, I also want to commend the professionalism and positive attitude of your team. Everyone was so polite, respectful, and efficient, making the entire experience seamless and stress-free. It’s rare to find a group of people who work so well together, and it was a pleasure to interact with such a dedicated team. Please know that your hard work has truly made a difference, and I am deeply grateful for the effort you all put into ensuring my home was cleaned to perfection. I’ll certainly be recommending your services to friends and family, and I look forward to working with your team again in the future. Once again, thank you for the incredible job you’ve done. You’ve certainly exceeded my expectations, and I couldn’t be happier with the results. Please extend my thanks to everyone involved, as each of you played an important role in making this happen. Wishing you all continued success and looking forward to staying in touch. Warm regards, Thomas Household
Alexis Thomas
May 28, 2025
Chris and his team did an incredible job on our home. We bought an older home with a basement and Chris came right over after the close. He gave my wife and I an in depth easy to understand analysis on what molds we had to worry about and the potential harm. He told us what not to worry about as well. His team showed up right away and took care of everything. They were like Christmas elves. One day we had mold issues and damage and the next nothing. They were so professional and mindful of being in the house. They went above and beyond to make sure not to track any spores into house while cleaning. While I wish we hadn’t had any issues the experience we had with Chris and his team was incredible. They did an amazing job and made my wife feel so much at ease that it was taken care of. Thank you so much.
Ryan Harman
June 24, 2025

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