Customer Reviews
What Our Customers Say
PuroClean Emergency Property Restoration
★★★★★
From the beginning, the team was incredibly knowledgeable, patient, and willing to explain the process in a way that felt thorough without being overwhelming. Mold remediation can feel stressful and confusing, and I appreciated how much time they took to answer questions and help us understand what was happening and why.
What stood out most was the level of care and effort they put into the job. They were detail-oriented, professional, and clearly took pride in doing things correctly rather than rushing through the process. It was obvious they had experience and a strong understanding of best practices, which gave us peace of mind during a situation that can otherwise feel unsettling.
Communication was excellent throughout, and the team was respectful, hardworking, and responsive. I’m grateful for the time, knowledge, and attention they brought to the project and would absolutely recommend them to anyone needing mold remediation.
Emily Can
May 29, 2026
★★★★★
Chris and his team were exceptionally responsive, timely, kind, and professional. We had a strange situation (bat infestation) and they were flexible helping us to both investigate and remediate damages. We are very impressed and will be glad to recommend PuroClean to others.
Megan Vlaun
May 5, 2026
★★★★★
Chris and his team were wonderful! We had an issue with sewage backup on a weekend, and Chris and his team were there in record time. They were able to guide us through the process with patience, and helped educate us on options available to us. They were patient and kind during what was a very difficult time for us.
Elizabeth Miller
February 23, 2026
★★★★★
Wow, Chris and his crew did an outstanding job at my home! I'm completely amazed at the night & day difference in my crawlspace. Not only were they professional and knowledgeable, they were a pleasure to have in my home.
Patricia Fletcher
January 13, 2026
★★★★★
Chris is very knowledgeable and professional. His personal oversight of the business is the key to their success. I will use Puroclean from now on. I live in and work Lexington and will recommend them to everyone.
james muscatello
May 13, 2026
★★★★★
Chris and his crew were awesome! Very prompt, professional, very reliable and worked well with our insurance. Jasper and Robert were very responsible and respectful. Did an awesome job of cleanup as well. Would strongly recommend them!
Beth Atkinson
April 17, 2026
★★★★★
I called Chris when my cellar decided to audition as an indoor pool. While on the phone, Chris patiently walked me through how to safely track down the incoming water source, making sure I didn’t turn a bad situation into a worse one. Turns out my long neglected 27 year old water heater finally gave up the ghost and created about six inches of standing water in my cellar. Within no time, Chris and his son were at my home in Trinity, setting up their equipment. They pumped out the water quickly and thoroughly so a plumber could safely replace the water heater the next day. No drama. No upselling. Just sincere, professional help when my family needed it most. If you ever find water where it shouldn't be, call Chris.
Erica Watts
February 24, 2026
★★★★★
Chris and his crew arrived in a timely manner. They all were very professional and a pleasure to work with. They got the damaged drywall removed and set up fans and dehumidifers to remove all dampness from the attic are over the kitchen. I would highly recommend them for any of your needs
Stephen Schumer
February 13, 2026
★★★★★
These guys were great to work with across the board. They responded quickly to kitchen flooding while we were on vacation, and got started same day for water removal and drying of crawl space, subflooring, and cabinets. Stayed at it with equipment for two weeks with daily checks on progress, communicating with us every step of the way. The work was filed to our homeowners insurance directly, so we did not have to deal with that. While having no experience regarding competitive pricing, our insurance company has not voiced any concerns in that regard. We recommend them highly and without reservation!
John Swartzbaugh
December 10, 2025
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