Customer Reviews

Recently I contacted Purofirst for the 4th time in almost 2 decades. I was very impressed the first time they came to my home as a referral from my insurance company. I kept the business card I had...thank goodness. Most of my interactions have been with Enrique Auza, who is a mold remediation manager. I have found Mr. Auza to be professional, responsive, ethical, hard working, and someone who possesses a wealth of information. I also referred Purofirst to my son after he experienced an apartment fire and needed smoke and water remediation. I am presently using this company again after a pipe burst in my basement. I am a fan! Update since July Update December 2025 Purofirst just finished the mold remediation I experienced after the pipe burst. They performed an excellent and top-notch job. Continue to highly recommend this team. Most of my dealings have been directly with Enrique Auza who is worth his weight in gold both as a customer service representative and as a source of information. He managed a great team, including the following hard-working people: Haroldo Vargas, Saira Lopez, Manuel de Paz, Yaxely Andrade, Freddy Castanebal, and Kelly Najarro! Please forgive any spelling errors.

Thank you Purofirst! I recently found myself in a terrible situation, late in the evening and needed help. I manage a high rise HOA in Bethesda, where the problem occurred. There was a plumbing backup coming from a kitchen sink drain pipe. Filthy pipe water ended up shooting out across this newly renovated kitchen and beyond. The homeowner was beside herself and called for quick action. I reach out to Keith Bock at Purofirst. He answered my call on (what felt like) the first ring and quickly helped dispatch a team to my community to handle to cleanup and restoration. I unfortunately do not have before and after pictures to share, but you can imagine what black sludge looks like, after spraying floors, cabinets and walls, especially white ones. We were concerned that permanent damage would be the result, however the cleaning crew from Purofirst did such an amazing job that all was salvageable. Keith and his crew’s quick and thorough action saved me and gave me much relief, especially during a time of great anxiety. I understand that Purofirst is quite capable of restoring homes with much more extensive damage, but thankfully they were able to save me from the added replacement costs I initially thought may be the case. Great job and thank you. - Andrew

We had a major water heater leak, and the Purofirst team was absolutely fantastic from start to finish. Emergency Services Division Manager DJ got a crew out to our home within just a couple of hours. The remediation team, led by technician Antonio, worked quickly and efficiently. Antonio was extremely knowledgeable, detail-oriented, and conscientious — he explained every step of the process and checked in regularly throughout the week-long remediation. DJ remained very responsive and helpful, answering all of our questions along the way. When it came time for repairs, Claims Specialist Collin was equally professional, knowledgeable, and attentive to detail. He was there at the start of the work to ensure that the scope was well understood and even stopped by at the end to make sure everything was done properly and that we were satisfied. The repair team, Alex and Patricio, were professional, efficient, and meticulous — they left our home even better than it was before the leak. We highly recommend Purofirst for their professionalism, responsiveness, and quality of work.

Purofirst did a great job for our community. They cleaned a hallway/stairwell (4 stories) - that had smoke odor and smoke film from a minor kitchen fire. Very professional job - we were more than satisfied.