Couldn’t have asked for better service. My building had water soak through the walls and Ivan came out and fixed everything in a very timely manner. We got quotes from three different companies and this one offered us the best value and completed the job faster than we expected. I will never use a different company.
My experience with PuroClean ( Mr. Ivan Oliver) was by far the Most Excellent Customer Service by any company I have ever done business with. Mr Ivan Oliver was helpful, prompt, showed empathy, trustworthiness, and willingness to go above and beyond to assist me with my cleaning service needs. I have to admit that it's hard to find a business who provides outstanding service and does it with a very high level of excellence. Every chance i get an opportunity to share and recommend PuroClean for many service needs I will. They have blessed me beyond words and I am so grateful to my friend who recommended them to me!
I have often read other reviews that say if I could give more than 5 stars I would. I never believed that a company could provide such great service that would warrant more than 5 stars until now. PuroClean is an exceptional company and I would hire them again as well as share their company information with others. Ivan was here quickly while my insurance preferred provider told me they wouldn’t even come out until the repair was fixed. Ivan and Eduardo were here trying to prevent further problems, while the preferred provider was dismissive. Ivan and Eduardo answered all my questions and walked me through the process. Having them both here made a stressful situation less stressful.
This company is awesome and know exactly what there doing. The owner Ivan really goes out of his way for his customers and makes sure their satisfied. I went through many companies getting quotes and they either were vague about what they'd be doing, would'nt get back to me on pricing or they treated me like I was just another number. I kept in touch with Ivan for awhile until all issues were fixed and we were ready for clean out to begin. He referred me to a few people who took the time and got the job done right unlike the previous companies who couldn't complete the job or didn't do it correctly (ac/roofing). Ivan always got back to me for whatever I needed. The team was just as super. We got good air results from the mold consultant and were gained clearance so we knew the job was done right.👍
Excellent work! Very professional. Knew their work. Always on time. Friendly and helpful. Kept the area they were working on clean. Cleaned up after themselves. Answered all our questions that we had and never rushed us. Willing to help us with anything even when their part of the job was done. HIGHLY RECOMMEND!!!
Puroclean of san antonio northwest saved us. Ivan Oliver was beyond professional. We hired someone to clean my moms home which was infested with mold. The job was not done properly. Someone we know recommended Ivan Oliver with PuroClean NW. The house was completely rid of mold. Everything looked as if there was no damage. The bathrooms looked brand new. I didnt think it was possible. I actually cried with joy when I saw the end results. Don't fall for companies that say they can clean the mold from your house. We learned that getting rid of mold in your house is more complicated than cleaning. You also have to get rid of the spores. PuroClean had all the equipment to get rid of mold properly and safely. Go with someone who knows what they are doing. Use Puroclean NW. They know what they are doing.
The person was very professional and knowledgeable, caring and understanding. I would recommend him to anyone that might be having the same problems. I love this company.
Our insurance company, Nationwide, referred us to PuroClean when we received water damage from a roof leak. I was amazed that Ivan came from San Antonio to Round Rock, TX, late at night, to be sure that our water issue was addressed ASAP. The customer service was probably the best I have ever had. Ivan expressed that it was a blessing and an honor to serve us. That attitude really touched me as it is very rare in today's world to see such an humble view in the customer service area Thank you, Ivan and PuroClean. I never like to have others come into my home without being right there, but we were very comfortable and at ease sitting back and trusting you to take care of our home. Again, thank you, and I will definitely pass the word about PuroClean of San Antonio!
Excellent, they arrived when they said they would and got the job done. It required fans to be all over the flooded area and they came back each day to check moisture levels and were always on time, accommodated with our schedules and were very professional. Top of the line equipment was used and did an amazing job! We would highly recommend Ivan and his team!
This is a wonderful company! We had a massive water leak , a week before Christmas. But PuroClean came out the very next morning and put my mind at ease (as much as it could be), and helped me get everything taken care of! The empathy they had for me meant so much to me! Communication is always the best policy and they always told me everything, step by step! I never had to wait and wait for their call, they were always on top of my case! I even got a beautiful bouquet of flowers from them, because they could see how stressed and worried I was. Truly believe that my family made new friends! Also, after they were done with my home, I had....yet another water problem!! With the hard freeze, a pipe busted in our greenhouse! My husband was out of town for work, and I couldn't think of anyone else who could help me, but Ivan from Puro Clean! He helped me find a plumber!! Then everything, again, got taken care of! Will never call anyone else!!! Thank you Puro Clean!!!!