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Fire and smoke FAQs

Frequently Asked Questions

[VIDEO] Fires are mainly caused from dried leaves, faulty electrical wiring or equipment, unattended stoves and ovens, unattended candles, children playing with fire, flammable liquids, and careless smoking.
Water can lead to more damage such as mold growth. Reputable restoration companies also extract the water from the damaged area as part of the fire restoration procedure.
[VIDEO] It depends on your specific policy. Call your insurance agent and/or adjuster to find out if the loss is covered in your policy. https://youtu.be/bKrZnR8HzXE
[VIDEO] Yes, you will be responsible for your deductible. If the loss is a covered claim, your insurance will pay any covered invoices up to your policy limit minus your deductible.
Your policy limit is the amount of money available to cover your claim.  

https://youtu.be/DB6qWLfmbL4

Food safety after a fire is a huge issue, so you should discard non-perishable food exposed to heat, smoke, and firefighting chemicals, as well as perishable food left at room temperature for too long. However, you might be able to salvage refrigerated and frozen food after a fire. You should also throw out medicines, cosmetics, and burned clothing.Inventory non-restorable items to support your claims. Be sure to include the name, cost, and the year each item was purchased. Photos documenting the loss are great too.
[VIDEO] It depends on the specific nature of the fire. The BEST plan is to have at least 1 "ABC" fire extinguisher in your home. They are rated for ever type of fire. If you know the fire does not involve electricity or grease (in a kitchen) or another type of fuel - then water is fine. If you have any doubt about your ability to put out a fire very quickly, the best course of action is to leave the home with all of your family and to call the fire department - from OUTSIDE of the home. https://youtu.be/k4dBt7kX9tU  
[VIDEO] Flammable liquids and gases, electrical fires, combustible metals, and kitchen fires involving cooking oils and fats.   
[VIDEO] No! Water conducts electricity and can deliver a potentially deadly electric shock. If the fire is from an appliance and you can safely unplug it, go ahead. You can also use a heavy blanket to cut off its oxygen supply and smother it, or you can use a fire extinguisher designed for a Class C fire. https://youtu.be/7PDOe2ss_o8
Circuit breaker keeps tripping, persisting burnt smell with no identifiable source, several discolored or charred outlets and switches, or you have old or outdated wiring.
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