24/7 Emergency Services For Water, Fire, Mold and Biohazard in Balfour
PuroClean of South Asheville — 309 Rockwood Road, Arden, NC 28704
Balfour owes its start to the railroad. William Balfour Troy, who supervised construction of the Hendersonville-to-Asheville rail line in the 1880s, opened a granite quarry here in 1892 that became one of the largest in Western North Carolina, supplying stone for the Biltmore Estate and loading three to five rail cars of granite a day at its peak. A post office and train stop followed in 1893, and by 1923 textile owner Ellison Adger Smyth, who also owned the nearby Connemara estate in Flat Rock, had built Balfour Mills on the site, a cotton mill with 10,000 spindles surrounded by a village of five- and seven-room cottages. The village grew to include a community store, a drug store, a barbershop, a swimming pool, and a baseball park still considered one of the oldest in Henderson County. Architect Erle Stillwell designed Balfour School in the 1920s to serve the mill families, and that building still stands today as the Balfour Education Center. The mill itself changed hands in 1946, becoming Berkeley Mills under Kimberly-Clark’s International Cellucotton Products Company, and merged fully into Kimberly-Clark in 1963; the site still manufactures disposable diaper products today. Balfour sits in a 1.8-square-mile pocket bordered by Mountain Home to the north, Clear Creek to the east and northeast, Rugby to the west, and the city of Hendersonville itself on every other side, with Mud Creek, a tributary of the French Broad River, forming the community’s eastern edge. US 25 Business, known locally as Asheville Highway, runs through the center of the community, connecting south into downtown Hendersonville and north about four miles to Interstate 26. That layered history leaves Balfour with a genuinely mixed building stock: century-old mill cottages, a converted 1920s schoolhouse, an active industrial plant, and newer construction filling in as the community blends into greater Hendersonville, each with its own damage risks.
Water and fire damage calls our team handles across Balfour include:
PuroClean of South Asheville is based at 309 Rockwood Road in Arden, and reaching Balfour is a direct run south along the same corridor that connects most of our service area. Our trucks head south on US 25 (Hendersonville Road), passing through Skyland and Royal Pines and continuing through Fletcher and the Mountain Home community before US 25 splits into US 25 Business, which becomes Asheville Highway and carries us directly into the center of Balfour. When traffic or road conditions call for it, we can shift to Interstate 26 south and pick up US 25 Business at the interchange about four miles north of the community, arriving from the same direction with a faster run on the open highway. Either route generally puts a technician in Balfour within twenty-five to thirty minutes of a call. For properties along Mud Creek on the community’s eastern edge, we continue through the center of Balfour on Asheville Highway and turn toward the creek corridor directly, which also gives us quick access to the Kimberly-Clark plant and the other manufacturing and commercial buildings that line that stretch of US 25 Business. For the older mill cottages closer to the historic Balfour School and Education Center, side streets off the highway get us to the door in a few additional minutes. Because Balfour sits right where our home base on US 25 transitions into Henderson County, dispatch can route a technician here with the same urgency as anywhere closer to Arden, which matters when Mud Creek starts to rise or a pipe fails in one of the neighborhood’s older homes.
Balfour’s biggest environmental risk factor is Mud Creek, which forms the community’s eastern boundary and has a documented history of leaving its banks. The creek has reached moderate flood stage above 18 feet during heavy rain events well before Hurricane Helene, closing roads on the Hendersonville side of the watershed even in an ordinary wet season. Helene made that risk unmistakable: Henderson County recorded close to 22 inches of rain during the storm in September 2024, and Mud Creek and its tributaries flooded homes and small businesses across the area, including many without flood insurance to cover the loss. Henderson County has seen the pattern repeat since, with heavy rain events in the years following Helene reopening the same low-lying roads and properties along Mud Creek and Clear Creek that flooded during the original storm, a reminder that saturated ground and damaged stream banks can make a community more flood-prone for years after a major event, not less. Balfour’s terrain adds to the exposure: much of the community sits in a shallow basin between the higher ground of Mountain Home and Rugby, so stormwater draining off those slopes collects in the Mud Creek corridor before it can move north into the French Broad. The area’s granite bedrock, a legacy of the same quarry that gave the community its start, sheds water quickly rather than absorbing it, adding to runoff during a sustained downpour. The building stock compounds the risk in its own way: the original mill cottages built in the 1920s carry plumbing and insulation appropriate to their era, making them more vulnerable to both freeze-related pipe bursts in winter and slow, hidden leaks that go unnoticed until mold has already taken hold. The Kimberly-Clark manufacturing site and other commercial buildings along US 25 Business bring a different set of concerns, including large roof surfaces, fire suppression systems, and materials sensitive to even brief water exposure. Together, a flood-prone creek, runoff-shedding granite soil, and a building stock spanning a full century make water damage in Balfour a matter of where a property sits and when it was built as much as anything else.
Owned & Operated by Donald Slagle
309 Rockwood Road, Arden, NC, 28704
(828) 974-8408
Water damage can result from unexpected leaks, flooding from storms, plumbing failures, or appliance malfunctions. Our certified teams focus on rapid water removal, drying, and stabilization to help prevent further damage and mold growth.
Even after a fire is extinguished, smoke, soot, and odor can continue to affect your home. Fire damage restoration services address visible damage while also helping reduce lingering effects that impact indoor air quality and surfaces.
Mold often develops as a result of unresolved moisture or hidden water damage. Professional mold remediation helps identify affected areas, contain growth, and restore healthy indoor conditions.
Biohazard situations, including crime scene cleanup and virus decontamination, require specialized cleaning and handling to protect health and safety. Biohazard cleanup services address contamination using proper protocols and professional care.
When water gets into plenums, interstitial cavities, or shared building systems, the visible damage is rarely the full scope. PuroClean of South Asheville stabilizes commercial water events with systems-level assessment, rapid extraction, and documented drying milestones to support risk, compliance, and claims decisions. In commercial buildings, water migrates silently through ceiling plenums, HVAC ductwork, and shared wall assemblies before visible damage appears.
For hotels, restaurants, and guest-facing businesses, the first decisions are about what can be restored vs. written off—and how each item is documented for the claim. PuroClean of South Asheville manages smoke/soot recovery alongside contents triage so you can plan phased re-opening with fewer surprises.
In multi-tenant commercial buildings, a mold discovery quickly becomes a coordination problem—landlord notices, tenant questions, access scheduling, and separate insurance policies. PuroClean of South Asheville delivers source-driven remediation with containment controls and clearance-ready documentation so you can protect occupants, limit spread, and reopen with confidence.
When an incident disrupts guest-facing operations, coverage questions and documentation timing matter as much as cleanup. PuroClean of South Asheville helps hospitality and commercial managers coordinate biohazard response with the records your insurer and adjuster need—from first entry to final clearance.
Water damage can result from unexpected leaks, flooding from storms, plumbing failures, or appliance malfunctions. Our certified teams focus on rapid water removal, drying, and stabilization to help prevent further damage and mold growth.
Find answers to common questions about our services
Standard homeowner policies, including HO-B forms, exclude rising creek and river water, which is exactly the risk Mud Creek poses to the eastern edge of Balfour. Covering that exposure requires a separate NFIP flood policy, and many Balfour homeowners learned this the hard way during Hurricane Helene, when properties without flood coverage had no path to reimbursement for creek flooding. We document affected areas with photos and moisture readings and build the estimate in Xactimate to match whichever coverage applies, whether that is a flood policy or a standard claim for a separate, covered water source.
Yes. The cottages built in the 1920s for the Balfour Mills village often carry original or partially updated plumbing and less insulation than modern construction, which makes them more prone to both winter freeze bursts and slow leaks that go unnoticed behind older plaster or drywall. We pay close attention to hidden moisture in these homes, using moisture meters and thermal imaging to check wall cavities and subfloors that a newer home wouldn’t need the same scrutiny for, and we document pre-existing wear separately from storm or leak damage for your insurance claim.
Yes. Businesses along the US 25 Business corridor, from smaller retail spaces to manufacturing support facilities, face water risks tied to large roof systems, fire suppression lines, and equipment or inventory that cannot tolerate standing water. We scope commercial losses with the same moisture mapping and Xactimate-based documentation we use for homes, and we coordinate with your property insurance and any business-interruption coverage to get your operation back open with as little downtime as possible.
A technician is typically on-site in Balfour within twenty-five to thirty minutes of your call, traveling south on US 25 through Fletcher and Mountain Home or via I-26 to the US 25 Business interchange, depending on conditions. We offer 24/7 emergency response because Mud Creek can rise quickly during heavy rain and mold can begin forming in as little as 24 to 48 hours after a water event starts, so getting a technician on-site quickly matters as much in Balfour as it does closer to our office.
Repeat flooding is common in the Mud Creek corridor, since ground already saturated or stream banks already weakened by a prior storm can flood again more easily than they did before. Document the new damage separately from any earlier repairs, note the date and extent of this specific event, and call us so we can assess what is new versus what may still be settling from a previous loss. We will help you understand how this affects an existing flood claim versus filing a new one with the NFIP or your private flood carrier.
What Our Customers Say:
When you need water damage restoration services near you, call the experts at PuroClean. We are here day or night, 24/7, to help remove any standing water quickly and begin your water restoration service. We monitor the drying process so you can rest assured that your property is dried thoroughly. We offer commercial water restoration services for businesses and residential water damage restoration for homeowners.
PuroClean of South Asheville
(828) 974-8408
309 Rockwood Road, Arden, NC 28704
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