5 / 5
We had a Roof Leak and called PuroClean. Ryan was great at providing and explaining all information. Went above and beyond to help our situation and provided us with other contractor's as we didn't know of anyone to do the other work that needed to be done. He made everything go smoothly. We will definitely continue using his services. - Melissa Snider -
5 / 5
Had water damage due to dishwasher that went through the kitchen and into the basement. Ryan and PuroClean were quick to respond and mitigate the water and mold damage. They were also quick to fix/replace multiple areas, were very responsive and very good communication. They were great to work with and would highly recommend. - Everlastn / Brad Cothran -
5 / 5
Our dishwasher sprung a big leak and starting pouring water into our basement causing substantial water damage. After turning everything off and the panic subsided, I googled what to do after an event like this. I found Ryan and his team at Puroclean, I’m glad I did. They were were quick to respond, we’re on-site within 2 hours and started immediately setting up equipment to try to stop the damage from getting worse. They set my mind at ease and assured everything would be cleaned up and repaired. They dealt directly with my insurance and took care of everything. They were extremely professional, polite and skilled at what they do. In a situation that feels like your world is imploding and you feel lost, I’m glad they were there to offer some direction and guidance on how to move forward. If anyone I know goes through a situation where they need extensive damage of this kind dealt with, I’m happy to refer Ryan and his team. -Huy Ngo -
5 / 5
I would highly recommend PuroClean of Waconia for mold remediation services. In my mind, Ryan and team not only delivered high quality work, they really exceeded my expectations in terms of what you generally hope to experience when it comes to customer service. Specifically, Ryan helped to identify some potential concerns to take back to our builder...things that were beyond the scope of the mold remediation service and came from his own observations from his years of work experience. Also, they identified some cost savings from the initial quote as they began the detailed work and ensured I was aware of it immediately. Both of these examples demonstrate integrity and care for the customer. And this all was in addition to the professionalism, responsiveness, friendliness, and clear communication that came with the service from beginning to end. - Eric Titze -
5 / 5
Ryan and the crew were fantastic to work with. My sump pump went out after hours. He was there to get the cleanup started right away. He handled everything with the insurance company, and got everything cleaned up in a very timely fashion. He and his team handled the repair work, and they did an exceptional job. If you are ever in the need of a mitigation company, I highly recommend. PuroClean. - Nick Deeter -
5 / 5
We are very pleased with the experience we had with PuroClean when we had a pipe burst in our basement. Ryan, Scott, Ella and Caleb were very professional, efficient and personable. We recommend their services if you need water damage cleanup! - Rochele Williams -
5 / 5
Ryan and the crew were fantastic to work with. My sump pump went out after hours. He was there to get the cleanup started right away. He handled everything with the insurance company, and got everything cleaned up in a very timely fashion. He and his team handled the repair work, and they did an exceptional job. If you are ever in the need of a mitigation company, I highly recommend. PuroClean. - Nick Deeter-
5 / 5
Cheryl was “fantastic”!! She did such a quality job cleaning up after sheet rock construction and was very accommodating & pleasant. We would definitely recommend this company. Thank you Cheryl - Kathy Devine-
5 / 5
It's a little unexpected to see reviews for disaster clean-up described as "wonderful" and "delightful" but that's exactly what you get with Ryan and his team at PuroClean in Waconia, MN. Over the winter, I had a "few mice" in my garage quickly turn into a nightmare of "many mice" in my garage. I hired a pest control service to eradicate the mice, and since mice can carry potentially dangerous diseases, decided to hire a service to clean the structure and contents. Found PuroClean online and filled out an online request for information. My first contact at PuroClean was with Jean who called me right away. I was very stressed out about the damage caused by the mice and Jean assured me that they were there to help. Wow, that had an impact on my stress level in a positive way! Ryan came out to assess the situation and I knew immediately I was in good hands. He assured me they could help, and that message is perhaps the most important thing I can convey in my review. At every point of communication, I knew they were people who care deeply about the job they do and care very much about helping families heal from unexpected losses. On clean-up day, it was Ryan, Roger, and Kaleb and they did an amazing job. They carefully removed everything from my garage and then hand-cleaned every item. Ryan has the latest equipment and products and thoroughly cleaned my garage floor, then treated the floor, walls, and ceiling, before they replaced all the contents. They worked quickly and diligently and were respectful and kind throughout the day. By the time they were finished, my garage was the cleanest it's ever been and I was confident there was no longer any risk from potential rodent germs. I can't say enough about the quality of work and professionalism demonstrated by Ryan and his team. What makes them stand out from competitors is their empathy and compassion. They are undoubtedly dealing with people in stressful and traumatizing situations, and every member of Ryan's team goes above and beyond to help make a bad situation a little less traumatic. It makes me think of Mr. Roger's famous line, 'Look for the helpers. You will always find people who are helping.' The wonderful team at PuroClean of Waconia are helpers, and you won't be disappointed if you need their services. - Justy Hammerstrom -
5 / 5
Ryan did an exceptional job in restoring our finished basement after a broken pipe flooded the walls and carpet. Ryan is very easy to work with and put us at ease right away. He took care of everything and made the whole process much less stressful. He is very knowledgeable about how to fix issues and had no problem putting in long hours to get our house put back together. I would highly recommend his services! -WDC-
PuroClean of Waconia 
PuroClean of Waconia